Originally Posted by TigerLord;13139745
What is there to gain from this? For me, personally I mean? Some kind of superficial validation? Bollocks. Are some of you so cynical that you can't even believe a little bit that someone would warn fellow enthusiasts that a card supposed to ship with a reference PCB no longer does? MSI themselves did not know of this change... how could customers, or retailers know?
Your thread title is one of the reasons I believe this is just to bash on XFX.
If you really wanted to give a "Warning" or to just "share your experience", maybe a little more clarification in the title, such as "Warning: XFX HD 6970 model revisions"
And you just proved a point for TSM with the example about MSI not knowing about the revisions, they just receive the products from AMD/FAB factory (Foxconn most likely), unless Foxconn/AMD specifically notified them that this is a different revision, why would they think its a different revision?
So Human Error here, not XFX's fault on packaging?
That is incorrect. Model numbers are used to differentiate different models for their features as designs in coolers often change. If it was internal, why would retailers AND manufacturers post disclaimers on their site NOT to trust images, but look at the model number closely, which they all publish on their site?
Has nothing to do with internal business.
definition of a model number:
8. A particular version or design of an object that is made
in multiple versions; as, the 1993 model of the Honda
Accord; the latest model of the HP laserjet printer. For
many manufactured products, the model name is encoded as
part of the model number
So yes, its used by the manufacture to distinguish products, similar to how stores use internal SKU's.
True, but the point of wanting a BIOS switch and back plate still stands. In this particular case, it would have been impossible to know until opening the box, thus rendering you liable to restocking fee and shipping should you wish to return a product.
A manufacturer has the legal obligation to correctly represent a product (either via picture, model number, description, etc.) so the customer can make an informed decision (which is a valid legal argument in courts). If the manufacturer does not notify anyone of important changes, they are responsible for whatever problems ensue.
You do not agree there? Yet, it is the law. The rest could be construed as ethical obligations, and the line fades rapidly, but we're not discussing a possible class action here, simply an utter failure in business management and in my opinion, a blatant disrespect to the customer base as well.
XFX is under no legal obligation to provide a Bios switch or a backplate.
They're obligated to give you a working HD6970 Video Card.
It has to be of the speed/core clock/etc that its standard HD6970 should work on.
1st point: did your video card work? Yes?
ok then moving on to the problem:
My 3rd party Waterblock that i purchased will not fit on the video card.
Wait, this is an XFX problem?
Did XFX have a hand in designing this waterblock?
Did they claim this specific waterblock will work?
Did XFX even mention specifically this model number (i know you love this model number argument) will be compatible with the waterblock?
Did XFX say ANYWHERE that the product you are purchasing is the EXACT original Reference PCB design?
Did XFX claim at any time this specific Model Number (again loving it) is only for the original Reference PCB design?
I'll have to answer No on all the above questions.
Hm, seems that XFX fulfilled their obligations on the purchase.
It offered a fully functional HD6970 per their advertised specs.
Lets move to the next part
Did the waterblock manufacture confirm this block will work for your HD 6970?
Did they claim it was a universal part?
Nope for the above 2.
Is there another waterblock offered that note that its for a specific revision?
That would be a yes. So is it the waterblock manufacture's fault that you bought the wrong waterblock? no it's your fault on not doing the research.
They also were not the ones who put up the picture on NCIX's website, its NCIX's fault for not updating their website picture.
Lets take a look at NCIX's website
I'm gonna assume this is the GPU you purchased:http://ncix.com/products/?sku=57629&vpn=HD697ACNFC&manufacture=XFX
Its a little small, so i'll zoom in on the part you should read:
Oh look, the pesky fine print
Did NCIX mention on their website when you purchased that this waterblock will work?
Does XFX control what NCIX posts on their website for representation?
Face it, revisions get shipped out under "original" model numbers all the time
What you see is not guaranteed what you get.
Newegg has it happen before as well,
Your argument reminds me of those that complain about overclock speeds.
Its seem like all manufactures are obligated to give you a GPU that can be overclocked high. What if you get a card that just refuses to Overclock? Does that mean the manufacture is obligated to replace the card? Because other people and review sites claim that they can overclock for 20% increase in performance?
This happens all the time in our field of interest (computer parts). Making a big deal about it just seems like you're whining.Edited by azianai - 4/15/11 at 1:26pm