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Warning: XFX's silent revision on the 6970 - Page 6

post #51 of 234
Yes and no. Changes like this are not communicated by the manufacturer even when you talk to them. I just spoke to XFX today and they did not mention these changes to me at all when talking about water cooling the card. He just said yes you can do it with their ref'd 6970. At no time di he say "hey remember though that our PCB has changed so you will need to make sure the water block maker has the right one for it". So I see how the OP is angry and I would be to. I would not of known this until I got the card and tried to fit trhe block. All of the retailers need to make not of this and it is easy for them to do in a sentence in the product page. I am sure the OP can return the block and get the right one so it is just the hassle of doing that for him.

Quote:
Originally Posted by tsm106 View Post
Lol, you fail to understand how kits are sold. They buy a kit from AMD, all parts are included inside the kit. XFX did not redesign anything! You're problem may actually be one, yer fault for not double checking, and two with AMD for going back to their original design.



It's a fair point regarding changing the model number, but I have to think that the consumer has to be their own advocate to some degree no?
post #52 of 234
Thread Starter 
tsm106: there is no legal precedent and this isn't a court of law. I did not advocate anywhere, in any shape or form, that it was XFX's legal obligation to notify customers of new engineering decisions/directions. I may not understand how the business works behind the scenes, but I am a rational human being capable of seeing ethical dilemmas, even in a business setting. Earning a customer's trust is part of healthy business practices, and transparency is a huge part of that.

Even if XFX bought kits from AMD and AMD decided to roll back to a previous PCB design, PowerColor and MSI were able to alter their model numbers to reflect this change.

A customer SHOULD NOT have to take a GPU apart to double check whether a model number is in fact accurate. This is completely nonsensical. I verified the model number, then made sure the block was meant for this very specific GPU model, confirmed, and ordered.

The rest is irrelevant. XFX made a HUGE oversight, and when asked what was going on, said it was the vendor's fault for not updating their pictures on their site. How is that even relevant? If anything, I have learned the hard way NEVER to trust pictures, but to always check the model number to ensure of what you are getting.

I ordered a HD697ACNFC, not a HD697ACNFC V1.1. That's all there is to it.
    
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post #53 of 234
Quote:
Originally Posted by Topgearfan View Post
Yes and no. Changes like this are not communicated by the manufacturer even when you talk to them. I just spoke to XFX today and they did not mention these changes to me at all when talking about water cooling the card. He just said yes you can do it with their ref'd 6970. At no time di he say "hey remember though that our PCB has changed so you will need to make sure the water block maker has the right one for it". So I see how the OP is angry and I would be to. I would not of known this until I got the card and tried to fit trhe block. All of the retailers need to make not of this and it is easy for them to do in a sentence in the product page. I am sure the OP can return the block and get the right one so it is just the hassle of doing that for him.
That's the thing with a business, you never know, hell you never know if the csr on the line knows what engineering knows. Thus, YOU have to be your own advocate, right? You can't return watercooling gear, wc 11. Most places have very strict and annoying policies regarding watercooling gear. This is why you had DAMN WELL be sure what you're buying fits.

Quote:
Originally Posted by TigerLord View Post
tsm106: there is no legal precedent and this isn't a court of law. I did not advocate anywhere, in any shape or form, that it was XFX's legal obligation to notify customers of new engineering decisions/directions. I may not understand how the business works behind the scenes, but I am a rational human being capable of seeing ethical dilemmas, even in a business setting. Earning a customer's trust is part of healthy business practices, and transparency is a huge part of that.

Even if XFX bought kits from AMD and AMD decided to roll back to a previous PCB design, PowerColor and MSI were able to alter their model numbers to reflect this change.

A customer SHOULD NOT have to take a GPU apart to double check whether a model number is in fact accurate. This is completely nonsensical. I verified the model number, then made sure the block was meant for this very specific GPU model, confirmed, and ordered.

The rest is irrelevant. XFX made a HUGE oversight, and when asked what was going on, said it was the vendor's fault for not updating their pictures on their site. How is that even relevant? If anything, I have learned the hard way NEVER to trust pictures, but to always check the model number to ensure of what you are getting.

I ordered a HD697ACNFC, not a HD697ACNFC V1.1. That's all there is to it.
Like I said before, it's unfortunate but... like all things in life you got to deal with the speed bumps. You took a chance not knowing what your pcb looks like... you know what I mean?
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post #54 of 234
Quote:
Originally Posted by tsm106 View Post
That's the thing with a business, you never know, hell you never know if the csr on the line knows what engineering knows. Thus, YOU have to be your own advocate, right? You can't return watercooling gear, wc 11. Most places have very strict and annoying policies regarding watercooling gear. This is why you had DAMN WELL be sure what you're buying fits.



Like I said before, it's unfortunate but... like all things in life you got to deal with the speed bumps. You took a chance not knowing what your pcb looks like... you know what I mean?
So you're suggesting that it's possible to find an image of the pcb when they had taken no steps to notify anyone of such a revision?
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post #55 of 234
Thread Starter 
tsm106: 100% agreed. That's why I took the time to write up my initial post and warn other people of that change. It wasn't meant to be a hate campaign. I was being a responsible consumer and advocating for the enthusiast community which I belong to.
You learn from your mistakes, but if you can help others from repeating your own mistakes, I think it's your ethical duty to do so.

I'm just really anxious to get this block on the card and call it a day, I've been building this rig for weeks.
    
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post #56 of 234
Quote:
Originally Posted by alwang17 View Post
So you're suggesting that it's possible to find an image of the pcb when they had taken no steps to notify anyone of such a revision?
No, what I meant was if you buy a card, never seeing the pcb first hand, you don't know if it will fit the block you bought. The only way that ek guarantees fitment is thru a visual match. You have to compare your pcb with the pic of the pcb they say fits X block. If you don't do a visual match, well... you get this thread.
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post #57 of 234
That's a sweet looking rig man, very nice.
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post #58 of 234
Tiger, I'm with you on this. Shady move by XFX. You should be able to order a card and *gasp* get the product you ordered...

If NCIX is anything like Newegg, I feel like you could have contacted them and had them waive the restocking fee.
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post #59 of 234
Thread Starter 
Quote:
Originally Posted by xxbassplayerxx View Post
If NCIX is anything like Newegg, I feel like you could have contacted them and had them waive the restocking fee.
All my parts come from NCIX and I build about 30 systems a year, mostly high-end desktops catering to graphic artists or gamers, so I'm 100% confident they would have waved the fee had I brought this up to a manager, but I would still have had to pay for shipping (about 20$) and I made the mistake of cutting out the UPC for the 30$ MIR before I noticed any of this, hence making the reselling of the card for NCIX impossible. NCIX isn't exactly as big as NewEgg, and for some obscene reason, even though they ship out of the frickin' country, NewEgg still charges both federal and provincial tax on all orders, whereas NCIX only charge federal tax (so I save 8.5% on all my orders, which at several thousands of dollars each year, is a very significant saving). On the rare occasions NewEgg's cheaper than NCIX, I pricematch with almost instant approval each time.

It frankly isn't NCIX's fault and I would have felt dishonest having them take the fall for XFX on this. I mean, when my EK-6970FC V2 gets here, I will have a watercooled 6970... even now, with stock coolers, it runs well. It was never about getting a "lesser" card (though it was a factor). It's just about getting what you paid for EXACTLY, especially for premium products such as this.
    
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post #60 of 234
I'd be upset not having the BIOS switch. Then again, I'm always flashing BIOSes.
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