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post #61 of 130
I have no ill-will towards Best Buy, or the people who may be employed to fill these positions.

I just absolutely hate salespeople, or at least the concept of the job. I wouldn't be in the freaking store if I didn't already know what I wanted! I just need to know where it is and how much, and from there I would like to be left alone. Kthnxbye.
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post #62 of 130
Quote:
Originally Posted by R00ST3R View Post
I have no ill-will towards Best Buy, or the people who may be employed to fill these positions.

I just absolutely hate salespeople, or at least the concept of the job. I wouldn't be in the freaking store if I didn't already know what I wanted! I just need to know where it is and how much, and from there I would like to be left alone. Kthnxbye.
come now... its always fun to ask the questions that cause sales peoples brains to BLOD (blank look of death)

questions like:

what speed is the ram running @ in this computer?
what type of LCD panel is this monitor?
what chipset does this computer use?
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post #63 of 130
Oh great, my grandma is going to be so excited.
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post #64 of 130
Quote:
Originally Posted by amay200 View Post
come now... its always fun to ask the questions that cause sales peoples brains to BLOD (blank look of death)

questions like:

what speed is the ram running @ in this computer?
what type of LCD panel is this monitor?
what chipset does this computer use?
I work at Best Buy and I would know the answer to all of these questions...Not every employee is an idiot about technology. The way it usually works, is because they have to employ so many people, and because 90% of the customers have some simple and basic needs(it doesnt take a geek to know that a student will want this kinda laptop, or a person who just wants to check their e-mail will want this kinda laptop), they usually have a few employees that know a lot about technology, and if a customer needs help that is above the basic employee's head, they grab someone like me who knows better. There is just no point and its unrealistic to hire a complete staff of experts when 90% of your customers are just looking for *blank* cable or a hard drive or a basic laptop or an ipod or point and shoot camera.

That said, if my store is one of the stores who is going to test-market this position I will probably be the person they use. I'm more or less the gaming and hardware expert of the store.

All in all, the thing I like about Best Buy from the gaming standpoint is they have a good points system, you get a hardcopy, and they pricematch anyway, and have had some of the best deals on games. They so far have steam beat out on portal 2 for example, which I just pre-ordered earlier today.


Quote:
Originally Posted by R00ST3R View Post
I have no ill-will towards Best Buy, or the people who may be employed to fill these positions.

I just absolutely hate salespeople, or at least the concept of the job. I wouldn't be in the freaking store if I didn't already know what I wanted! I just need to know where it is and how much, and from there I would like to be left alone. Kthnxbye.
The problem is there are more people that would disagree with you than agree with you. We get complaints from customers all day that they havent been approached by an employee yet, and I have even so much as gotten praise after a customer was approached three times even though they didnt need help, just because they were glad people were actually talking to them rather than avoiding them in other stores. People come to best buy because they want someone to help them, they go to walmart if they want to walk in and walk out and not be asked if they need any help.
Edited by MooCwzRck - 4/15/11 at 7:58pm
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post #65 of 130
Quote:
Originally Posted by MooCwzRck View Post
I work at Best Buy and I would know the answer to all of these questions...Not every employee is an idiot about technology. The way it usually works, is because they have to employ so many people, and because 90% of the customers have some simple and basic needs(it doesnt take a geek to know that a student will want this kinda laptop, or a person who just wants to check their e-mail will want this kinda laptop), they usually have a few employees that know a lot about technology, and if a customer needs help that is above the basic employee's head, they grab someone like me who knows better. There is just no point and its unrealistic to hire a complete staff of experts when 90% of your customers are just looking for *blank* cable or a hard drive or a basic laptop or an ipod or point and shoot camera.

That said, if my store is one of the stores who is going to test-market this position I will probably be the person they use. I'm more or less the gaming and hardware expert of the store.

All in all, the thing I like about Best Buy from the gaming standpoint is they have a good points system, you get a hardcopy, and they pricematch anyway, and have had some of the best deals on games. They so far have steam beat out on portal 2 for example, which I just pre-ordered earlier today.




The problem is there are more people that would disagree with you than agree with you. We get complaints from customers all day that they havent been approached by an employee yet, and I have even so much as gotten praise after a customer was approached three times even though they didnt need help, just because they were glad people were actually talking to them rather than avoiding them in other stores. People come to best buy because they want someone to help them, they go to walmart if they want to walk in and walk out and not be asked if they need any help.
true, however on the initial foray into BB before making a purchase (at least in the days before i had internet) these questions would be the ones that would come to mind, and yes not everyone anywhere is an idiot and even people who cannot answer my esoteric questions are idiots, they just don't know.
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post #66 of 130
Best buy sucks, I go in there...and I have to explain to the salesman what a Cpu fan is...

Also he wanted to know personal questions like why I carry a knife...

Not shopping there ever again.
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post #67 of 130
they should employ more hardware knowledgeable people than software or stupid people for salesman ... Even me pwn every salesman I come across at BB future shop etc,etc,etc.

Actually going to apply for a job there so I can help people going to those guys who have problem saying to me what an SSD is .
    
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post #68 of 130
So they have a clerk to sell me the game, and another to install it?! Sweet! I couldn't have done either of those things without help.

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post #69 of 130
I don't think is a good route to go. The amount of fanboys fighting over certain titles is going to be bad. It is bad enough that some employees give false information about consoles....

"NO, HALO IS FOUR NEWBS, YOU GAUTS TO GEIT MAWDREN WARFAIR TEW!!!!!!"
post #70 of 130
Quote:
Originally Posted by MooCwzRck View Post
-snip-
4 questions for you Mr. BB employee...

1. What is the approximate mark up on this cable?
http://www.bestbuy.com/site/AudioQue...&skuId=1267782

2. What is the difference between this cable and a regular HDMI cable? 3) Do the differences warrant such a price tag?

4. Why does BB make every excuse in the book, NOT to honor the warranty that you paid extra for?

I've had 3 different experiences with returns, and after the 3rd time, I flat out stopped shopping there. It's not worth the hassle in case anything ever goes wrong.
Edited by 2010rig - 4/15/11 at 10:28pm
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