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post #71 of 130
Well, I bought my BC2 at Best Buy. Wasn't all that bad, but for every other aspect of Best Buy, it can go die.
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post #72 of 130
Quote:
Originally Posted by 2010rig View Post
4 questions for you Mr. BB employee...

1. What is the approximate mark up on this cable?
http://www.bestbuy.com/site/AudioQue...&skuId=1267782

2. What is the difference between this cable and a regular HDMI cable? 3) Do the differences warrant such a price tag?

4. Why does BB make every excuse in the book, NOT to honor the warranty that you paid extra for?

I've had 3 different experiences with returns, and after the 3rd time, I flat out stopped shopping there. It's not worth the hassle in case anything ever goes wrong.
Lol, there is stupid mark-up on that cable thats why I only ever buy and only ever recommend the cheapest cables we sell. And if you don't think that other places even online have products like that, that are stupidly marked up you're mistaken. A lot of time the product manufacturers will not let us sell it below the msrp. For example, thats why when you look at the Monster headphones, they are marked up about 100% whether you buy them from Best Buy, Amazon, or anywhere else that sells them:
http://www.newegg.com/Product/Produc...82E16882750049

I've never recommended anything more than the least expensive cables, and my manager have never given me a problem for it. Granted, there are some customers who don't want to buy the cheapest cables based on their own ignorance, but I provide my 2 cents and leave it at that.

That and I have never had a customer of mine say they had a problem having their warranty honored. Hell, I have had customers in my store who said another store wouldn't honor some exception and I made sure they got taken care of in my store.

Really, what you'll see is stores are run very differently, it just depends on the environment of the managers and employees. My stores always been all about the customers, we bend-over backwards and anywhere my customers need help with money I let them know not to hesitate to take advantage of our pricematching. I have maybe once or twice had a manager not willing to pricematch an online price.

I hate to sound like a best buy fanboy, but really, working inside the company myself, I realized its not as bad as people make them out to be. There is the occasional ignorant employee who just doesn't know any better, but if anyone has actually tried to call and talk to people from amazon or newegg, its amazing how much worse they are and how they are not even slightly knowledgeable about their products most of the time. Not to mention a much better and easier to work with return policy, despite your individual experience. I'm curious what the issue was with your returns anyway?
Edited by MooCwzRck - 4/15/11 at 11:08pm
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post #73 of 130
More sales people? Last weekend I had to run in there...I was accosted by no less than 5 salesman in less than 2 min.I mean really-I practically chewed the last guys head off.I can't stand going into a store and having to answer questions to every sales person that walks buy,and this store must have had 20+ sales people roaming around...made me feel like they thought I was trying to steal something.Needless to say I was so torqued off I walked out without getting the simple DVI cable they wanted $30 for.
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post #74 of 130
Quote:
Originally Posted by MooCwzRck View Post
Lol, there is stupid mark-up on that cable thats why I only ever buy and only ever recommend the cheapest cables we sell. And if you don't think that other places even online have products like that, that are stupidly marked up you're mistaken. A lot of time the product manufacturers will not let us sell it below the msrp. For example, thats why when you look at the Monster headphones, they are marked up about 100% whether you buy them from Best Buy, Amazon, or anywhere else that sells them:
http://www.newegg.com/Product/Produc...82E16882750049
Amazon.com: Ethereal PLB-HDM2 Platinum HDMI Cable (6.5 Feet/2 Meters): Electronics

I've never recommended anything more than the least expensive cables, and my manager have never given me a problem for it. Granted, there are some customers who don't want to buy the cheapest cables based on their own ignorance, but I provide my 2 cents and leave it at that.

That and I have never had a customer of mine say they had a problem having their warranty honored. Hell, I have had customers in my store who said another store wouldn't honor some exception and I made sure they got taken care of in my store.

Really, what you'll see is stores are run very differently, it just depends on the environment of the managers and employees. My stores always been all about the customers, we bend-over backwards and anywhere my customers need help with money I let them know not to hesitate to take advantage of our pricematching. I have maybe once or twice had a manager not willing to pricematch an online price.

I hate to sound like a best buy fanboy, but really, working inside the company myself, I realized its not as bad as people make them out to be. There is the occasional ignorant employee who just doesn't know any better, but if anyone has actually tried to call and talk to people from amazon or newegg, its amazing how much worse they are and how they are not even slightly knowledgeable about their products most of the time. Not to mention a much better and easier to work with return policy, despite your individual experience. I'm curious what the issue was with your returns anyway?
This.
Being a BB employee myself, there are those of us who DO actually care about our customers and DO actually research and learn our products because we are passionate what we do (for me its games). However I do understand the frustration because a lot of the employees that are hired never bother to learn the product/dont care/never even trained properly. Not every employee at best buy is a moron, but its understandable because so many truly are.
Just wanting to say that not all of us are ignorant......
post #75 of 130
Quote:
Originally Posted by Redwoodz View Post
More sales people? Last weekend I had to run in there...I was accosted by no less than 5 salesman in less than 2 min.I mean really-I practically chewed the last guys head off.I can't stand going into a store and having to answer questions to every sales person that walks buy,and this store must have had 20+ sales people roaming around...made me feel like they thought I was trying to steal something.Needless to say I was so torqued off I walked out without getting the simple DVI cable they wanted $30 for.
LoL they gave you the typical young black guy treatment.

Now a days I feel like all the major stores are going too far and being overly helpful and friendly. It reminds me of


or


I've been followed around so much in stores in the 90's that I don't even think twice now, I just think it's annoying when I have to answer the same 'do you need any help' question 40 times in 5 min.
Edited by FuNkDrSpOt - 4/16/11 at 3:09am
    
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post #76 of 130
Any "service" that Best Buy offers is generally craptacular.
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post #77 of 130
Quote:
Originally Posted by MooCwzRck View Post
-snip-
Fair enough, if you transfer to my nearest BB, maybe I'll start shopping there again. Then again, I'm far more educated than the average consumer, and I don't need help buying stuff, it's just when something goes wrong, BB is the last place I ever want to deal with again.

I'll give you an example of one of my returns.

I bought an office printer with Fax, Scan, Copy for $299, and bought the extended 3 year coverage, for the peace of mind that if something ever went wrong that I'd be covered.

After a year or so, the printer stopped working.

When I went to return it, they no longer had that model in store, and the standard policy is that if they no longer carry that model they would replace it with one of the same value.

Let's just say for about 3 or more hours they kept arguing with me and only wanted to give me a printer that was worth $199. I would not budge because it's not like I was asking for a more expensive model, I just wanted a printer of the same value and the same features I paid for. I bought the extended warranty specifically for this purpose.

They finally gave in and gave me a similar printer worth $299, but 3 hours of arguing with them left a sour taste in my mouth, when they should've just honored their policy from the get go. I walked away with the replacement printer feeling like crap.

My other 2 experiences were along the same lines, at DIFFERENT BB stores, so I have chosen not to shop there anymore, it ain't worth the hassles in case anything goes wrong.
Edited by 2010rig - 4/16/11 at 11:32am
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post #78 of 130
The selection at Future Shop and Best Buy can best be described as sub-par at best. Take for example one of my recent experiences with FS/BB I was searching for Arma II/Combined Operations. They state they have never even heard of the video game. Then there was another instance where I was looking for Shadow of Chernobyl. They list it on their website but I call up their store and they state that they haven't had it or that they have a different game.
post #79 of 130
Quote:
Originally Posted by 45nm View Post
The selection at Future Shop and Best Buy can best be described as sub-par at best. Take for example one of my recent experiences with FS/BB I was searching for Arma II/Combined Operations. They state they have never even heard of the video game. Then there was another instance where I was looking for Shadow of Chernobyl. They list it on their website but I call up their store and they state that they haven't had it or that they have a different game.
Well, Best Buy owns Future Shop now, so.....
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post #80 of 130
Quote:
Originally Posted by $till LegendaryU2K View Post
Best Buy will be adding sales clerks and in-store sales desks exclusively for the video game department

LOL


I do


What 4 hours part time 8.50 an hour, sounds stupid. They would be better off making a super store best buy that stays open 24 hours a night , kinda like walmart super store.
That 4x8.50 is more food than 0$ an hour 24/7
Not everyone can get food stamps, do what you have to, not to mention it would still be a fun environment in which to work I think.
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