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please help 4870 overheating

post #1 of 6
Thread Starter 
i just got my 4870 back from rma today. when i bought the card about a year ago, it ran hot around 70 idle, 90 load. about a month ago, idle temps climbed past 115C and the computer froze/ turned off. i rebooted, checked that the fan was spinning, set the fan to 100% and within 5 minutes of idling, it was back up past 115C. i reapplied the thermal paste with IC diamond and tried again but the card continued to overheat. as you can see in the screen shot, the gpu load is at 0%, fan speed is at 100%, and the temp goes over 110C.

xfx determined that the fan was broken. they replaced the fan and told me that the card now idles at 72C and load never broke 85C. they closed the ticket saying that no problem was found and shipped it back. i plugged it in today and it idles at 88C and 3 minutes in tf2 brought it up to 114C. today the fan speed was at 90% for those temperatures. there is no way that xfx got those temps with this card.

the airflow in my case is decent and the card was fine up until a month ago. i can't afford to keep shipping the card to California. what can i do to keep my temps down? why won't xfx fix the problem? i just wanna play video games

EDIT: nevermind. it seems xfx doesnt know how to apply thermal paste. it was literally oozing out from under the heat sink. i reapplied ic diamond and the card doesnt overheat now.
Edited by travesty - 4/18/11 at 6:41pm
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post #2 of 6
I'd open another ticket and tell them they didn't fix the problem if they won't pay for shipping I'd see if I could talk to a supervisor and explain the situation to them One that it does not idle like they said it would and the problems are not fixed and that as they didn't fix the problem they should pay to ship it or something.
I've never had problems with XFX. Especially their motherboard department they seem to know what they are talking about/doing.
Edited by phazer11 - 4/17/11 at 1:08pm
     
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post #3 of 6
Yea, thats some shady stuff. I've heard far too much going on with XFX lately. From selling OEM cards as retail with no drivers to sending RMA GPU's to customers with bad/no thermal compound. XFX is going down hill, and they didn't seem to be that high up anyway...

Glad you got your card straightened out now. Hope the temps stay down!
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post #4 of 6
An idle temp of 72C is ludicrous. I can't believe XFX would deem that acceptable in the first place. Another case of XFX failing hard. I would assume you had one of their crappy non reference ones because my Sapphire 4870 idled around 45C in a case with little airflow.
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post #5 of 6
Thread Starter 
thanks for the advice guys. i'll look into talking to them more. yeah its definitely the non reference card. i thought i was buying the dual slot card but i got the crappy egg shaped one instead. the card idles at 73C and it still gets up to 101C during light gaming but as long as the card isnt crashing the computer i'll survive :/ would it be worth $30 to buy this?
Edited by travesty - 4/18/11 at 6:43pm
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Fractal Design
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post #6 of 6
Yea, definitely worth the $30. It's not an incredibly amazing cooler, but for a 4870 it will do great. One thing to make sure of, is if it's actually going to fit your card. These coolers are meant to fit reference designs, if XFX is using a completely different PCB with different mounting holes then it most likely won't fit, so just double check compatibility with your specific card.
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