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XFX BACK ON the list - Page 4

post #31 of 56
Quote:
Originally Posted by Lettuceman;13189529 
Phaedrus, is XFX still on your blacklist even after the 6770 issue was sorted off?

I was wondering the same thing! laugher.gif


I wouldn't get another XFX though. I don't like how they sent me a used PSU as a replacement after the first one smoked up.
    
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post #32 of 56
Quote:
Originally Posted by Riou View Post
XFX denied warranties on graphics cards because of the white flux that comes from the factory in the manufacturing process. They tried to claim water damage.

XFX cards are more expensive than other brands but the warranty and customer support is sub-par. Double-lifetime warranty means nothing when they try to find any little excuse to deny RMA.
Actually the XFX cards have been the cheapest lately due to agressive pricing and significant mail in rebates.

I picked up an XFX reference 5770 for $100 after instant rebate and mail in rebate a couple of weeks ago. It was definitely the cheapest 5770 available at the time.
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post #33 of 56
been of my list for awhile
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post #34 of 56
Quote:
Originally Posted by BlahBlahBlah View Post
He said on the other thread that XFX PSUs were OK again.
Ah really? Uh, what thread do you mean?


Thanks for the heads up though.
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post #35 of 56
Thread Starter 
They're back on, but with the caveat that customer service is really, really poor. At least in North America.
post #36 of 56
Quote:
Originally Posted by Phaedrus2129 View Post
They're back on, but with the caveat that customer service is really, really poor. At least in North America.
yeah customer service is a hit and miss... if you get a bad cs rep hang up and call again, and again, and again, until they take care of your problem....
post #37 of 56
Quote:
Originally Posted by Phaedrus2129 View Post
They're back on, but with the caveat that customer service is really, really poor. At least in North America.
Can I ask what caused you to change your mind?
 
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post #38 of 56
Quote:
Originally Posted by Phaedrus2129 View Post
After the many horror stories about silent revisions (4890 gimped, 5770 cheapened, 6970 changed without notice), the recent 6770 fiasco that I've fallen victim to, and the many horror stories about their support:



I am no longer recommending XFX power supplies. Yes, they use SeaSonic internals, but with their current practices in the GPU market I don't feel confident that we can trust XFX not to cheap out on their existing units with lower quality components, or even a design or OEM change (unlikely--but I'm not feeling very charitable toward XFX at the moment).

And with customer service like the case described above, they're starting to sound more and more like some Chinese fly-by-night company, whose RMA department's main job is to refuse RMAs.


So as of right now, no matter how good a deal it appears to be, I will not be recommending an XFX power supply to any OCN user. You're free to if you wish, but they're on my blacklist and I recommend you put them on yours as well.
Phaedrus, i would like a refund on my xfx 750w black psu you recommended then....LOL
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post #39 of 56
I think XFX is going through an ordeal since their generous double lifetime warranty has come back and struck them. XFX is a good company but they offer customers too much for our money and they're starting to see less profit everyday. This shouldn't put XFX on blacklist because they have been a good company all along. I'm happy with all of my products from XFX.
    
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post #40 of 56
WOW dude! That was the PSU I was looking at for my AMD build. But not anymore. TY.
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