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XFX BACK ON the list - Page 5

post #41 of 56
I have yet to recommend an XFX PSU personally. I've mentioned that they had Seasonic guts like the others, but I've always been a great fan of Antec and how well their Customer Service treated me (RMA'd my PSU, had a brand new one the very next day on my doorstep). So obviously, my vote is usually swayed towards Antec.

But XFX does have a VERY horrible customer service department. If you can't see this, then you're blind. Just because you've personally had a "good" experience, doesn't mean you were treated PROPERLY. I can't count how many times I've seen people RMA a good batch 4890 that was artifacting, to get back their bad batch 4890, then blame it on drivers. They've been bad since they picked up ATI cards (now AMD). Even their reference cards shouldn't be picked up, due to the "what if" factor when it comes time to RMA. I knew it was a matter of time before this bad CS got into their PSU department.

Sadly, there will still be uninformed people that will still blindly buy XFX due to their CLAIMED warranty support.
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post #42 of 56
Quote:
Originally Posted by Killam0n View Post
PLEASE EVGA start building AMD video cards...
That's funny, EVGA wanted to build AMD cards when AMD started doing really good, I think just after the 4k series did so well (could be wrong).

AMD flat out denied them and moved along. Has nothing to do with whether or not evga wants to build for them, it's who AMD will let build for them.
     
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post #43 of 56
Thank you for this thread, Phaedrus. It's actually getting kind of old now. I don't like bad mouthing people, or companies, or anything. However, XFX is not doing a good job in professionalism. This is one of the MANY threads we've seen here on OCN having to due with complaints and warranty denials. Absolutely ridiculous.

My previous rig before my sig rig shut off a long time ago, and a burning smell began to arise. The motherboard booted up perfectly fine right after that. I couldn't find any damage on the motherboard (but I did later) so after many conclusions I figured it was the PSU. I explained to Corsair what happened in an email, and they practically demanded I RMA'd the unit as soon as possible. I decided to hold off on the RMA.

A few weeks ago I was building a backup rig with those old parts and it turns out it was the old motherboard, it caught fire on one of the MOSFETS. So it wasn't even the PSU.

For me, that basically sealed the deal. Corsair has some amazing customer service.
Edited by pjBSOD - 4/19/11 at 11:26am
post #44 of 56
I can understand everyone being skeptical of this being a personal issue between Pheadra and XFX.However I would point out that most of us who have been around for awhile know that Pheadra is a very honest and fair guy.He puts tremendous effort in the community.He always stays with the facts as they are.If this was anyone else it would be different,but I see this as HUGE wake-up call to XFX.They clearly are having too many issues.Time will tell if they can rectify their reputation,but time moves fast in the tech world.
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post #45 of 56
I have been staying away from xfx products for awhile sence they stoped making nvidia cards they seem to be going down hill with trying to find ways not to honor a rma or sending someone a much slower card and claiming its a fair replacement.
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post #46 of 56
I'm the guy who Phaedrus2129 quoted in the original box, I spent weeks going back and forth with their rep about my PSU and even posted something a while back about it on another account.(I forgot the password, and I don't use the email attached to it anymore)
http://www.overclock.net/power-suppl...ir-return.html
That being said I also had one of their 5770s, I never had a problem with it. It seems to me the problem with them isn't the hardware, its the customer service.
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post #47 of 56
Quote:
Originally Posted by Pao View Post
That's funny, EVGA wanted to build AMD cards when AMD started doing really good, I think just after the 4k series did so well (could be wrong).

AMD flat out denied them and moved along. Has nothing to do with whether or not evga wants to build for them, it's who AMD will let build for them.
They missed a golden oppurtunity to make a lot more money.
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post #48 of 56
Back on the list after all that why? did they pay you off or something?
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post #49 of 56
Thread Starter 
Quote:
Originally Posted by Aussie View Post
Back on the list after all that why? did they pay you off or something?
No. It'd take a crap-ton of money to buy me off.

Back on the list because I realized the problem was partially PEBKAC, and that part of the problem removed they had only done minor wrong-doing.
post #50 of 56
Your all fan boys and lap dogs to phaedrus, just because he whined about his GRAPHICS CARD you all decided that POWER SUPPLIES made by XFX were all junk, how often do you actually have to return them anyway? If it got truly that bad drop a line to the BBB and put somthing in the paper XFX will surely change their tune by that time. I have always recommended XFX PSU's and still say they are the best GFX card makers around. Im actually using an XFX PSu in my rig now.
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