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how can i controll someones computer remotely?

post #1 of 11
Thread Starter 
My parents are so computer illiterate. I mean they know how to check email and surf the internet but just simply trying to walk through installing firefox takes 30-45 min on the phone. what's the best way for me to remotely access their computers? their computers are all running windows. I would prefer to use something free. what's available? Whats best?
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dBag
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yep...
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air
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xeon e3-1230v2 supermicro mbd x9scm-0 KVR1333D3E9S/4G OCZ vertex3 60GB 
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1u 80mm blower + passive cpu  proxmox 3.1 supermicro 300w 1u supermicro 1u 
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A8-3870K @ 3.7GHz GIGABYTE A75M-UD2H Power Cooler 7870 Team Group Inc 
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some lian-li case... M-Audio AV40s + 10" Sony ___? 
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post #2 of 11
I use teamview with family and friends. Free version is available and I highly recommend it.
    
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post #3 of 11
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post #4 of 11
terminal services? or RPD or whatever they're calling it these days. (built into windows)

If you don't want to use that then use the citrix programs (which all cost money afaik).
space heater
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Intel 2500k 4.7GHz  Asus P8P67 Pro(B3) 2 x Club3D 280X 3GB 16GB g.skill 1600MHz C9 
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8 x 146GB HP 10k SAS - various RAID levels RAID Controller LSI 9260-8i 512MB LiteOn IHAS124 Noctua NH-D15 
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space heater
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S-HVH-01
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PfSense
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CPUMotherboardGraphicsRAM
Intel 2500k 4.7GHz  Asus P8P67 Pro(B3) 2 x Club3D 280X 3GB 16GB g.skill 1600MHz C9 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Pro 256GB 4 x 2TB Barracudas in RAID10 2 x WD Blue 1TB RAID0 2 x 3TB Seagate Barracuda 
Hard DriveHard DriveOptical DriveCooling
8 x 146GB HP 10k SAS - various RAID levels RAID Controller LSI 9260-8i 512MB LiteOn IHAS124 Noctua NH-D15 
OSMonitorMonitorMonitor
8.1 Enterprise Acer GD245HQ (120hz) LG W2420P LG IPS231P 
MonitorMonitorKeyboardPower
HP ZR24w LG 32LH3000 (w/IPS) Razer Blackwidow Antec TruePower New 750W 
CaseMouseAudioAudio
Corsair 750D Modified original G5 Asus Xonar PCIe Sennheiser HD595 
AudioAudioAudioAudio
Tannoy Mercury 5 NAD C165BEE Bowers & Wilkins 683 Cambridge Audio DACMagic+ 
CPUCPUMotherboardRAM
Intel® Xeon® Processor E5-2630 v3 (20M Cache, 2... Intel® Xeon® Processor E5-2630 v3 (20M Cache, 2... Lenovo RD650 128GB DDR4 ECC REG 
Hard DriveHard DriveHard DriveHard Drive
720ix 12Gbps SAS RAID Controller with 1GB FBWC RAID 0 - 2 x Intel S3500 120GB SSD (deduped VHD... Intel 530 120GB SSD RAID 10 - 8 x Seagate 146GB 10k SAS  
OSPowerCase
Windows Hyper-V Server 2012 R2 2 x LiteION 750W 80PLUS Platinum RD650 24x2.5" chassis 
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Intel® Xeon® Processor X5650  8GB ECC 2 x 146GB SCSI RAID1 PfSense 2.2b 
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post #5 of 11
●๑۩۩๑●
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●๑۩۩๑●
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post #6 of 11
Quote:
Originally Posted by Diabolical999;13159069 
TeamViewer

http://www.teamviewer.com/en/index.aspx

+1. Its so easy to use.
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post #7 of 11
As stated above, TeamViewer is definitely my favorite remote access program. I've used it many times when it came down to helping friends.

Awesome thing is, after a reboot if necessary you instantly have control of their computer again. I think that's really cool that you don't have to go through the hassle of reconnecting entirely.
post #8 of 11
Logmein is by far the easiest and most reliable with DHCP home computers and an online interface for accessing 100's off computers

i have ~50 computers readily accessible from my control panel in LMI. All of them business clients smile.gif Its quite literally click, password1, password2, click click, remote control enabled.

LMI also has android Apps that seamlessly work with it. Its pricey but worth it. IMO its superior, but is not 100% free. I charge for services though, so money is not an issue.


I use LogMeIn Free for most computers. The only thing I've paid for was the Android App to access computers from my phone/tablet
 
Media Server
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Media Server
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Mushkin Enhanced Intel 510 Series 250GB SSD Seagate 1.5TB 7200RPM  Sony External USB DVD Combo Drive 
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Windows 7 Enterprise 64-bit ASUS VH238H Dell E207WFPc Samsung PN58B650 
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post #9 of 11
Honestly, the RDC built into windows is absolutely fine - the only downside is that you have to open port 3389 (or whatever it is) on your firewall - whereas I believe some of the web based ones use port 80.

They all use 128bit+ encryption anyway, but if you're really concerned you could always open a vpn tunnel to the pc as well.
space heater
(29 items)
 
S-HVH-01
(11 items)
 
PfSense
(5 items)
 
CPUMotherboardGraphicsRAM
Intel 2500k 4.7GHz  Asus P8P67 Pro(B3) 2 x Club3D 280X 3GB 16GB g.skill 1600MHz C9 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Pro 256GB 4 x 2TB Barracudas in RAID10 2 x WD Blue 1TB RAID0 2 x 3TB Seagate Barracuda 
Hard DriveHard DriveOptical DriveCooling
8 x 146GB HP 10k SAS - various RAID levels RAID Controller LSI 9260-8i 512MB LiteOn IHAS124 Noctua NH-D15 
OSMonitorMonitorMonitor
8.1 Enterprise Acer GD245HQ (120hz) LG W2420P LG IPS231P 
MonitorMonitorKeyboardPower
HP ZR24w LG 32LH3000 (w/IPS) Razer Blackwidow Antec TruePower New 750W 
CaseMouseAudioAudio
Corsair 750D Modified original G5 Asus Xonar PCIe Sennheiser HD595 
AudioAudioAudioAudio
Tannoy Mercury 5 NAD C165BEE Bowers & Wilkins 683 Cambridge Audio DACMagic+ 
CPUCPUMotherboardRAM
Intel® Xeon® Processor E5-2630 v3 (20M Cache, 2... Intel® Xeon® Processor E5-2630 v3 (20M Cache, 2... Lenovo RD650 128GB DDR4 ECC REG 
Hard DriveHard DriveHard DriveHard Drive
720ix 12Gbps SAS RAID Controller with 1GB FBWC RAID 0 - 2 x Intel S3500 120GB SSD (deduped VHD... Intel 530 120GB SSD RAID 10 - 8 x Seagate 146GB 10k SAS  
OSPowerCase
Windows Hyper-V Server 2012 R2 2 x LiteION 750W 80PLUS Platinum RD650 24x2.5" chassis 
CPURAMHard DriveOS
Intel® Xeon® Processor X5650  8GB ECC 2 x 146GB SCSI RAID1 PfSense 2.2b 
Other
Intel 4 x 1GbE 
  hide details  
Reply
space heater
(29 items)
 
S-HVH-01
(11 items)
 
PfSense
(5 items)
 
CPUMotherboardGraphicsRAM
Intel 2500k 4.7GHz  Asus P8P67 Pro(B3) 2 x Club3D 280X 3GB 16GB g.skill 1600MHz C9 
Hard DriveHard DriveHard DriveHard Drive
Samsung 840 Pro 256GB 4 x 2TB Barracudas in RAID10 2 x WD Blue 1TB RAID0 2 x 3TB Seagate Barracuda 
Hard DriveHard DriveOptical DriveCooling
8 x 146GB HP 10k SAS - various RAID levels RAID Controller LSI 9260-8i 512MB LiteOn IHAS124 Noctua NH-D15 
OSMonitorMonitorMonitor
8.1 Enterprise Acer GD245HQ (120hz) LG W2420P LG IPS231P 
MonitorMonitorKeyboardPower
HP ZR24w LG 32LH3000 (w/IPS) Razer Blackwidow Antec TruePower New 750W 
CaseMouseAudioAudio
Corsair 750D Modified original G5 Asus Xonar PCIe Sennheiser HD595 
AudioAudioAudioAudio
Tannoy Mercury 5 NAD C165BEE Bowers & Wilkins 683 Cambridge Audio DACMagic+ 
CPUCPUMotherboardRAM
Intel® Xeon® Processor E5-2630 v3 (20M Cache, 2... Intel® Xeon® Processor E5-2630 v3 (20M Cache, 2... Lenovo RD650 128GB DDR4 ECC REG 
Hard DriveHard DriveHard DriveHard Drive
720ix 12Gbps SAS RAID Controller with 1GB FBWC RAID 0 - 2 x Intel S3500 120GB SSD (deduped VHD... Intel 530 120GB SSD RAID 10 - 8 x Seagate 146GB 10k SAS  
OSPowerCase
Windows Hyper-V Server 2012 R2 2 x LiteION 750W 80PLUS Platinum RD650 24x2.5" chassis 
CPURAMHard DriveOS
Intel® Xeon® Processor X5650  8GB ECC 2 x 146GB SCSI RAID1 PfSense 2.2b 
Other
Intel 4 x 1GbE 
  hide details  
Reply
post #10 of 11
Quote:
Originally Posted by fluxlite;13159125 
Honestly, the RDC built into windows is absolutely fine - the only downside is that you have to open port 3389 (or whatever it is) on your firewall - whereas I believe some of the web based ones use port 80.

They all use 128bit+ encryption anyway, but if you're really concerned you could always open a vpn tunnel to the pc as well.

His parents are computer illiterate, telling them to do that versus telling them to install a program is a lot harder! tongue.gif
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