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post #16781 of 21096
Quote:
Originally Posted by bluej511 View Post

Hope it gets sorted. The threads are MASSIVE so it def needs to be put in straight and true right off and even then might still be crooked a bit. It really took me quite a few tries to get it on and like yourself i got it stuck after a turn or so a few times. Being an auto tech i know not to force it so i tried it a few times without the pump to wear out the plexi threads to make sure it would go on easy with the pump and it did. Shame theres no easier way but even at full speed the thing is dead silent.

I sent an email to EKWB. Standard answer, fill out online RMA form. Go to do that, because I purchased through an authorised reseller, get automated response, cannot process RMA, "contact the reseller". Oh well in the bin it goes. Not worth my time. By the time I do that, pay for postage both ways, email PLE computers, deal with staff etc. its just not worth it. Great business model.

I purchased a replacement top, with pump. Guess what? It fits perfectly. Nice and smooth and tightens up perfectly. Dont need the pump, but will be nice to have a spare.

In saying that, will give the lot to a mate. I am going back to Aquacomputer. At least they deal with issues directly.
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post #16782 of 21096
Quote:
Originally Posted by BelowAverageIQ View Post

Quote:
Originally Posted by bluej511 View Post

Hope it gets sorted. The threads are MASSIVE so it def needs to be put in straight and true right off and even then might still be crooked a bit. It really took me quite a few tries to get it on and like yourself i got it stuck after a turn or so a few times. Being an auto tech i know not to force it so i tried it a few times without the pump to wear out the plexi threads to make sure it would go on easy with the pump and it did. Shame theres no easier way but even at full speed the thing is dead silent.

I sent an email to EKWB. Standard answer, fill out online RMA form. Go to do that, because I purchased through an authorised reseller, get automated response, cannot process RMA, "contact the reseller". Oh well in the bin it goes. Not worth my time. By the time I do that, pay for postage both ways, email PLE computers, deal with staff etc. its just not worth it. Great business model.

I purchased a replacement top, with pump. Guess what? It fits perfectly. Nice and smooth and tightens up perfectly. Dont need the pump, but will be nice to have a spare.

In saying that, will give the lot to a mate. I am going back to Aquacomputer. At least they deal with issues directly.

You know based on the fact that at least a few people are experiencing this you would surely think that EK, the #1 water cooling manufacturer, would take more notice. Maybe at least offer an exchange or throw up a youtube video to better explain how to install it. EK is the biggest roller coaster I know in this industry, one day they rock with the greatest products, next day RMA's and pulling stuff from shelves and releasing V2's. No wonder I drink so much when I water cool!
 
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post #16783 of 21096
I received my ekwb fittings in the post today. The g1/4 trheads do seem shorter than my alphacool threads by maybe 1 to 1 and a 1/2 mm. Maybe I'm restricting my flow. They're really nice feeling too compared to my other fittings. My xspc fittings leave little micro cuts all over my hands. These seem a little better than my alphacool fittings.
post #16784 of 21096
Quote:
Originally Posted by bluej511 View Post

Hope it gets sorted. The threads are MASSIVE so it def needs to be put in straight and true right off and even then might still be crooked a bit. It really took me quite a few tries to get it on and like yourself i got it stuck after a turn or so a few times. Being an auto tech i know not to force it so i tried it a few times without the pump to wear out the plexi threads to make sure it would go on easy with the pump and it did. Shame theres no easier way but even at full speed the thing is dead silent.

These online ads make typing replies on this site VERY difficult. Geez.

Received standard email back from EKWB. Fill out online RMA form. Do that. Because I purchased from authorised reseller, cannot go any further. Gret. what a waste of time that will be.
Quote:
Originally Posted by Radnad View Post

You know based on the fact that at least a few people are experiencing this you would surely think that EK, the #1 water cooling manufacturer, would take more notice. Maybe at least offer an exchange or throw up a youtube video to better explain how to install it. EK is the biggest roller coaster I know in this industry, one day they rock with the greatest products, next day RMA's and pulling stuff from shelves and releasing V2's. No wonder I drink so much when I water cool!

I had to install add blocker just so I could type a response! Bandwith sucking pricks.

Exactly. Started on the rum in the last few days. What a roller coaster ride it has been this last week.

I have always been careful when threading items, especially metal with delrin or acetal, as it is so fragile. PLE computers, will simply say, you cross threaded it, bad luck. Wash their hands of it anyway. I know full well I did not. All I would have achieved is the same outcome and wasted a lot of time and effort.

It was defective out of the box. It happens. Fix the problem.

I purchased the replacement, but because of crappy courier service (Startrack), it arrived days late (premium next day air is what I paid for) and the standard 'we dont really care email from EKWB" I installed my Aquacomputer 450 res and pump/top. I have had to completely restart my loop to do so and order an extended top from Caselabs, so it would fit.
Edited by BelowAverageIQ - 8/5/16 at 1:59am
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post #16785 of 21096
Quote:
Originally Posted by TheCautiousOne View Post

Well Steezy is a person who, I might say, is notorious for changing, modding ideas... revolving around Money. The joke I suppose was for me... I will admit to that.

Depending on your location, I would assume purchasing items from Slovenia could be a tad expensive. I find it surprising, you found the shipping surprising.

TCO

He has been entirely too quiet lately!!!!

And what he does always cost more in long run!!! If you have seen him link to me as i really enjoy watching him
post #16786 of 21096
Quote:
Originally Posted by BelowAverageIQ View Post

I sent an email to EKWB. Standard answer, fill out online RMA form. Go to do that, because I purchased through an authorised reseller, get automated response, cannot process RMA, "contact the reseller". Oh well in the bin it goes. Not worth my time. By the time I do that, pay for postage both ways, email PLE computers, deal with staff etc. its just not worth it. Great business model.

I purchased a replacement top, with pump. Guess what? It fits perfectly. Nice and smooth and tightens up perfectly. Dont need the pump, but will be nice to have a spare.

In saying that, will give the lot to a mate. I am going back to Aquacomputer. At least they deal with issues directly.

Glad the new one works at least, probably either a bad ring or bad reservoir.
    
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post #16787 of 21096
Radiator Question:

If I were to pick up the EK-CoolStream XE 360 (Triple) Dimensions: 400 x 130 x 60mm (L x W x H)

Do I need to go Push / Pull, or would it still work fine if I do Push only or Pull only?


My reasoning...
I'm not sure if the Mercury S8 bottom left slot that is for 360mm rad / fan can fit the fans 25mm + rad 60mm + fans 25mm (110mm total)

It's either that or go with the EK-CoolStream PE 360 (Triple) version, but if I go PE, that is thin (38mm) enough to no need Push / Pull setup.


In a related question...

Mercury S8 Pedestal
Can I fit 2x EK-CoolStream XE 360 60mm with push/pull?

I believe it should probably fit, just not quite sure how much space is left in between for the air circulation

I'll probably add 2 fans in the front and 2 at the rear to help with the exhaust, since the 2 rads will be full input.
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post #16788 of 21096
Quote:
Originally Posted by AllGamer View Post

Radiator Question:

If I were to pick up the EK-CoolStream XE 360 (Triple) Dimensions: 400 x 130 x 60mm (L x W x H)

Do I need to go Push / Pull, or would it still work fine if I do Push only or Pull only?


My reasoning...
I'm not sure if the Mercury S8 bottom left slot that is for 360mm rad / fan can fit the fans 25mm + rad 60mm + fans 25mm (110mm total)

It's either that or go with the EK-CoolStream PE 360 (Triple) version, but if I go PE, that is thin (38mm) enough to no need Push / Pull setup.


In a related question...

Mercury S8 Pedestal
Can I fit 2x EK-CoolStream XE 360 60mm with push/pull?

I believe it should probably fit, just not quite sure how much space is left in between for the air circulation

I'll probably add 2 fans in the front and 2 at the rear to help with the exhaust, since the 2 rads will be full input.

Idk the fpi on those but id def do push instead of pull, a good high static pressure fan should be perfect. Honestly the difference between a 45mm and 60mm is minimal so if you can do 45 in a push/pull id do that. Not losing much.
    
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post #16789 of 21096
Quote:
Originally Posted by BelowAverageIQ View Post


Received standard email back from EKWB. Fill out online RMA form. Do that. Because I purchased from authorised reseller, cannot go any further. Gret. what a waste of time that will be.

That sucks. I was able to get a RMA for a plexi water block where the plexi become cloudy directly from EK even though I purchased through PC case gear.
post #16790 of 21096
I've found EK to be pretty responsive to support.

BTW the alphacool fittings I have on my ek block are ~5.5mm deep on the g1/4 threads.. The manual says 4mm is the limit. I'm putting the ek fittings on today. Hope that's my temp problem.
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