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post #4171 of 20852
Quote:
Originally Posted by derickwm View Post

2 years, assuming you're the original purchaser from an official reseller.

Ok, so what are my steps?

Do I issue an RMA?

I'm still surprised that EK will replace my blocks because I overtight screws when installing an EK-FC Terminal Bridge....

I mean it's not EK's fault if I was too dumb and to careful enough headscratch.gif
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post #4172 of 20852
Quote:
Originally Posted by akira749 View Post
 
Quote:
Originally Posted by derickwm View Post

2 years, assuming you're the original purchaser from an official reseller.

Ok, so what are my steps?

Do I issue an RMA?

I'm still surprised that EK will replace my blocks because I overtight screws when installing an EK-FC Terminal Bridge....

I mean it's not EK's fault if I was too dumb and to careful enough headscratch.gif

 

lol uh well I'm not really guaranteeing you RMA, simply stating information, but you can start the RMA process at ekwb.com/support.

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post #4173 of 20852
Quote:
Originally Posted by derickwm View Post

lol uh well I'm not really guaranteeing you RMA, simply stating information, but you can start the RMA process at ekwb.com/support.

biggrin.gif

Thanks thumb.gif

Anyway I have nothing to lose
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post #4174 of 20852
Quote:
Originally Posted by akira749 View Post

Quote:
Originally Posted by derickwm View Post

lol uh well I'm not really guaranteeing you RMA, simply stating information, but you can start the RMA process at ekwb.com/support.

biggrin.gif

Thanks thumb.gif

Anyway I have nothing to lose

Oh and by the way I bought them directly from EK so I think it's official enough as a retailer biggrin.gifbiggrin.gif
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post #4175 of 20852
I have it on good authority that buying anything from Derick automatically voids all warranty.
post #4176 of 20852
It's safe to assume that if you're buying stuff from me, the warranty is long gone. rolleyes.gif







Jk wermad..... ninja.gif
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post #4177 of 20852
Like Wermad would care, he will end up redoing his loop now and then realize his coolant doesn't match up to that exact shade of green anymore and soon.. another TX-10 build!
post #4178 of 20852
Quote:
Originally Posted by Jimhans1 View Post

But, I just looked up the manual for that DCP style pump/top thingy, and sure enough, it says to use it in the res intake area and not the pump intake, that's a first for me. Maybe try it at the pump area anyways???

Yes you're right, the instructions are quite simple and clear as to where it goes. The intake cavity is sized much smaller than where the foam is seated for that purpose. Not only that but if you put it anywhere near the intake, the intake pulls it in really tight and the pump starts to whine...like when a vacuum gets clogged. Anyway I've been going back in forth with rep for 3 days now. He had me send a video, copy of my invoice, photos, and everything else under the sun. His conclusion with the research department is that "once a waterblock is installed, it will restrict the flow enough to prevent this from happening. If it occurs after installing the block, we will issue you a new piece of foam." REALLY?! The waterblock is not going to solve the problem. Even a noticeable reduction in flow rate won't stop this from blasting the foam out of it's spot. The foam is too damn small, others have this pump and have stated it is supposed to be really tight...mine is not. How much could it possibly set them back to issue a new piece of foam?! I'd hate to deal with EK over a more expensive item.
Edited by gatesmarch - 4/18/14 at 8:29am
post #4179 of 20852
It costs a lot when you have to ship said piece of foam to the USA from Slovenia. Unless you want to wait 6 weeks, judging from this scene though, I doubt you do.

In all seriousness, nobody runs a loop with just a pump and a radiator. Take more photos if you want help and as we both have told you now, we will help you further if you continue to experience the problem once you have an actual loop with water block(s).

As of right now it's hard to even be serious about this without a water block in the mix. Especially over a bit of foam... I have the exact same pump/res setup; I cut my foam to size, put it in the intake slot, and haven't had a second thought about it.
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Verktøy Cu
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XForma MBX MKII
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Optical DriveCoolingOSMonitor
Blu-Ray Slot Load EK Water Blocks Liquid Cooling Windows 8.1 Dell UP2715K 
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post #4180 of 20852
Quote:
Originally Posted by derickwm View Post

It costs a lot when you have to ship said piece of foam to the USA from Slovenia. Unless you want to wait 6 weeks, judging from this scene though, I doubt you do.

In all seriousness, nobody runs a loop with just a pump and a radiator. Take more photos if you want help and as we both have told you now, we will help you further if you continue to experience the problem once you have an actual loop with water block(s).

As of right now it's hard to even be serious about this without a water block in the mix. Especially over a bit of foam... I have the exact same pump/res setup; I cut my foam to size, put it in the intake slot, and haven't had a second thought about it.

Where did you get the foam? I'll buy a sheet if I have to I've been checking a few industrial and specialty sites. LIke I said, my piece was precut to the semicircle so there's nothing I could do. I just want to make sure it's the right type of foam allowing enough flow.
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