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How does warranty work?

post #1 of 7
Thread Starter 
I had to RMA my MSI gtx 570 twice, and am curious how does warranty exactly work? MSI had 24 months warrenty. Now I got an replacement by the retailer: Asus GTX 570 DCII which is has 36 months.

So I have 36 months warranty now instead of 24 months.

Does it mean if you have bad luck like me or even worse you can RMA any number of times in that warranty time or is there a limit? And if you get an RMA replacement do you get new warranty over the new one or does it count down till the original purchase date.

It's not likely I know, but since I do happen to have lot of bad luck I just want to know.
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post #2 of 7
I would just imagine that your warrenty resumes as normal. best bet is to email them and ask them the exact same question.
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post #3 of 7
If you start to RMA the same card too many times they will probably think something fishy is going on. It all depends on the company, usually it will be the continuation of the original warranty of the product that you originally purchased. i.e. I received a new motherboard back from RMA, it continues the warranty from the original motherboard, not a new one.
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post #4 of 7
If you are going through a retailer, that depends on their warranty, if they allow replacing any time a card fails, or up to 2-3 times in case the user is just killing GPUs and returning them back for a new one.

Same if you RMA with the manufacturer directly. It all depends on the specific warranty.

I know a guy who kept killing his CPUs because he wanted to get a golden one.
After a 7th kill, the store would not accept his RMAs on the basis that he does that on purpose. They didn't have a "how many times" restriction, but they decided to not "enabling" him.
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post #5 of 7
I too want to know this. The warranty on my 4870x2 was in it's last year an it died. I am getting a 6950 now from asus. Do I get a new warranty or not?

My opinion is no, but I don't know. I would think that because a new purchase was not made, you are not covered for any additional duration.
    
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post #6 of 7
Quote:
Originally Posted by chrisssj2 View Post
I had to RMA my MSI gtx 570 twice, and am curious how does warranty exactly work? MSI had 24 months warrenty. Now I got an replacement by the retailer: Asus GTX 570 DCII which is has 36 months.

So I have 36 months warranty now instead of 24 months.

Does it mean if you have bad luck like me or even worse you can RMA any number of times in that warranty time or is there a limit? And if you get an RMA replacement do you get new warranty over the new one or does it count down till the original purchase date.

It's not likely I know, but since I do happen to have lot of bad luck I just want to know.
I believe Asus warranty is 36 months from the production date. This is the day it leaves their factory regardless of when you bought it.


http://service.asus.com/warranty.html
Quote:
Warranty period begins from manufacturer date unless otherwise noted.
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post #7 of 7
Thread Starter 
Well I was thinking that too that they might be supsicious eventually. But I really just have bad luck, so I was afraid they might think otherwise. ( I tend to work up over the little things xD)

So do I have now 24 months warranty or 36? Asus would say 36 months. But the retailer would say 24 because of initial purchase?
My System
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CPUMotherboardGraphicsRAM
i7 2600K @ 4.7 Ghz 1.36-1.4V Asrock Extreme 6 MSI Geforce 570 GTX OC 4x 2 GB Kingston 1600 mhz dual channel 
Hard DriveOptical DriveOSMonitor
1 TB Sata 3, 64 MB cache DVD RW Windows 7 64 BIT Panasonic TX-P42S20 
KeyboardPowerCaseMouse
Microsoft, black Cooler Master GX-750W 750 Watt Thermaltake V3 Black Edition Trust mini mouse multicolour 
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None 
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My System
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CPUMotherboardGraphicsRAM
i7 2600K @ 4.7 Ghz 1.36-1.4V Asrock Extreme 6 MSI Geforce 570 GTX OC 4x 2 GB Kingston 1600 mhz dual channel 
Hard DriveOptical DriveOSMonitor
1 TB Sata 3, 64 MB cache DVD RW Windows 7 64 BIT Panasonic TX-P42S20 
KeyboardPowerCaseMouse
Microsoft, black Cooler Master GX-750W 750 Watt Thermaltake V3 Black Edition Trust mini mouse multicolour 
Mouse Pad
None 
  hide details  
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