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My experience with Sapphire - Tired of getting jerked around by companies... - Page 2

post #11 of 40
What the heck is this admin fee? Isn't this their JOB to do warranty service? Why does a customer have to pay them to do their job? I don't get it? What are they, the DMV?
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post #12 of 40
Sapphire is giving you problems now!!???!!?!? I had major respect for that company. Looks like all companies are going downhill.
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post #13 of 40
Thread Starter 
Quote:
Originally Posted by tsm106 View Post
What the heck is this admin fee? Isn't this their JOB to do warranty service? Why does a customer have to pay them to do their job? I don't get it? What are they, the DMV?
This is what i feel!

here is a quote from thier RMA email:

"Please note:
For any overseas return on RMA outside their normal warranty with their local supplier, the local RMA centre will apply a basic administration fee to cover the logistics return of the RMA items back and forth from Hong Kong"
post #14 of 40
Quote:
Originally Posted by tsm106 View Post
What the heck is this admin fee? Isn't this their JOB to do warranty service? Why does a customer have to pay them to do their job? I don't get it? What are they, the DMV?
Don't people generally get paid to do work...?

Lol, i see the OP's point though, you tend to expect a warranty to be fufilled without any hassle or fee's - that would usually be included in the initial cost, at least i/most would assume.

Kinda reminds me of those dodgey products that boast: "IT HAS A 20GAZILLION YEAR MONEY-BACK GUARANTEE!" but then when it comes to it, never delivering.

I sympathise. Being crapped on by a company really gets the blood boiling.
post #15 of 40
Quote:
Originally Posted by tsm106 View Post
What the heck is this admin fee? Isn't this their JOB to do warranty service? Why does a customer have to pay them to do their job? I don't get it? What are they, the DMV?
Althon micro charges the "admin fee" for doing the rma. Sapphire claims to be ATI's number one brand but that's a joke. These guy's don't even have an office in NA so they have to get a third party to do the RMA's. I also rma'd a 5870 to powercolor (a company I would consider to be ****tier then sapphire) and got a BNIB 6950 2GB shipped back to me and was not charged a penny.
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post #16 of 40
Quote:
Originally Posted by AlaskaFox View Post
snip
Yeah. Sapphire makes killer cards, but every time I use one in a build for myself or someone else I pray that it never dies.
Sapphire has a great reputation for their cards, its a shame their warranty support never gets any press. They will honor it, but only if you pay them to.
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post #17 of 40
I just bought a sapphire 5850 hope it doesnt die within 2 years
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post #18 of 40
Quote:
Originally Posted by PhilWrir View Post
Yeah. Sapphire makes killer cards, but every time I use one in a build for myself or someone else I pray that it never dies.
Sapphire has a great reputation for their cards, its a shame their warranty support never gets any press. They will honor it, but only if you pay them to.
So will just about any other company that sells ati cards, but I don't know of any that charges anything additionally.
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post #19 of 40
Thread Starter 
Quote:
Originally Posted by deltaspirit View Post
Althon micro charges the "admin fee" for doing the rma. Sapphire claims to be ATI's number one brand but that's a joke. These guy's don't even have an office in NA so they have to get a third party to do the RMA's. I also rma'd a 5870 to powercolor (a company I would consider to be ****tier then sapphire) and got a BNIB 6950 2GB shipped back to me and was not charged a penny.
jealouse D:
post #20 of 40
Quote:
Originally Posted by AlaskaFox View Post
did you have to pay their admin fees? how old was the card when you had it RMA'd
It was around 8 months still under warrenty and still is I believe, all I had to pay for was shipping it there. Never had to deal with anything overseas. Just Califas and bakk.
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