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Please help with my CPU issue.

post #1 of 16
Thread Starter 
(Please excuse/move if I've posted this in the wrong section!)

In January, I bought myself an Intel i5 2500k processor, along with a Gigabyte P67-UD3 motherboard. I could not get it to boot, and troubleshooted quite a lot (placing the motherboard on cardboard outside of the box, different RAM configurations, etc...) I ended up getting a motherboard replacement (one with the resolved SATA issue), which did not help my issue. Someone suggested replacing the power supply, which has also not helped me. The same issue.

I've reseated the CPU a few times, thinking that might be the place of error. One of these times, while exerting the (absurd amount of) pressure required to close the lever, the top of my CPU was scratched slightly. I don't believe that this is the source of error, because it did not work beforehand. However, it's going to be very difficult to get a replacement now.

The error I'm getting is that the motherboard will flash a green light, and the PSU/CPU fans will spin up for a second. Then, the light will go off and fans will go off. This then cycles until the computer is unplugged.

I have tried everything. Heck, I've even tried booting without the CPU installed, and that gives me the same error (leading me to think that the CPU is defective.) I've been told that it isn't often at all that a CPU is dead on arrival.

This has been a very frustrating four months of phone calls, RMAs, and headaches. Somebody, please. Help me.
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post #2 of 16
Fill out your system specs here.

Does the board have a speaker?

Are there post code lights?
Like my Asus has post lights for the mem, cpu, and vga?
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post #3 of 16
Thread Starter 
No speaker, and although there are separate lights on the motherboard, I don't believe that this green light means anything in particular.
My System
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CPUMotherboardGraphicsPower
i5 2500k Gigabyte GA-P67A-UD3-B3 Gigabyte GTX 460 1 GB Corsair TX750W 
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My System
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CPUMotherboardGraphicsPower
i5 2500k Gigabyte GA-P67A-UD3-B3 Gigabyte GTX 460 1 GB Corsair TX750W 
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post #4 of 16
You certain you have the 8pin cpu power connected??

Are all the stand offs in the correct location when the board was installed??

Power to the gpu??

edit*

use one stick of ram ??

reset bios by removing the battery... disconnect power cord... hold power swtich and restart switch for 10 seconds... reinstall battery and power cord..
Edited by Jasonn20 - 4/23/11 at 1:05am
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post #5 of 16
Sounds to me like you might have put the processor in the wrong direction or something. I've put mine in and out several times, and I have never had to put insane amounts of pressure on the clip. Nor is my chip scratched.
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post #6 of 16
There should have been ZERO scratches on the CPU from the top lever. The top lever doesn't even rest on the CPU surface, otherwise it would be impossible to put a heatsink on it.

If the CPU were scratched from that, then either you put the CPU in backwards, (which should have caused fire coming out of the socket--this happened to someone on hardforum), not in all the way, or--most likely, it was your heatsink that left scuff marks; heatsinks tend to do that.

Anyway, the CPU is dead--just RMA it. Send it to the place you originally bought it from. If you can't do that, then RMA it to Intel. They won't refuse a RMA due to a nick on the CPU surface, as long as there is no visible damage underneath the cpu.

Why did you wait THREE months to do this? This is something you should have done RIGHT AWAY.
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post #7 of 16
Thread Starter 
Quote:
Originally Posted by Jasonn20 View Post
You certain you have the 8pin cpu power connected??

Are all the stand offs in the correct location when the board was installed??

Power to the gpu??

edit*

use one stick of ram ??

reset bios by removing the battery... disconnect power cord... hold power swtich and restart switch for 10 seconds... reinstall battery and power cord..
Yes, I've tried all of this.

Quote:
Originally Posted by pioneerisloud View Post
Sounds to me like you might have put the processor in the wrong direction or something. I've put mine in and out several times, and I have never had to put insane amounts of pressure on the clip. Nor is my chip scratched.
I'm absolutely positive it is not in the incorrect position. I suppose I exaggerated some when I said absurd amount. It is a good amount of pressure to close that lever, but it seats itself correctly.

Quote:
Originally Posted by Falkentyne View Post
There should have been ZERO scratches on the CPU from the top lever. The top lever doesn't even rest on the CPU surface, otherwise it would be impossible to put a heatsink on it.

If the CPU were scratched from that, then either you put the CPU in backwards, (which should have caused fire coming out of the socket--this happened to someone on hardforum), not in all the way, or--most likely, it was your heatsink that left scuff marks; heatsinks tend to do that.

Anyway, the CPU is dead--just RMA it. Send it to the place you originally bought it from. If you can't do that, then RMA it to Intel. They won't refuse a RMA due to a nick on the CPU surface, as long as there is no visible damage underneath the cpu.

Why did you wait THREE months to do this? This is something you should have done RIGHT AWAY.
The lever is not what scratched it, it is the latch that comes down on the CPU to hold it in place. It is quite impossible to put the CPU in backwards or incorrectly because there are several little notches that make the CPU fit correctly, I'm certain it didn't go in wrong. I can post pictures of these nicks if you'd like.

The reason it's been three months is because I was told by a number of people that it is very unlikely my CPU was DOA. I was told first to RMA my motherboard, and then if not, my PSU.

I really appreciate all of your help thus far. Thank you.
My System
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CPUMotherboardGraphicsPower
i5 2500k Gigabyte GA-P67A-UD3-B3 Gigabyte GTX 460 1 GB Corsair TX750W 
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My System
(13 items)
 
  
CPUMotherboardGraphicsPower
i5 2500k Gigabyte GA-P67A-UD3-B3 Gigabyte GTX 460 1 GB Corsair TX750W 
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post #8 of 16
Thread Starter 
By the way - this is the nicks that I was talking about.
http://www.overclock.net/attachments...-01-03_753.jpg
My System
(13 items)
 
  
CPUMotherboardGraphicsPower
i5 2500k Gigabyte GA-P67A-UD3-B3 Gigabyte GTX 460 1 GB Corsair TX750W 
  hide details  
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My System
(13 items)
 
  
CPUMotherboardGraphicsPower
i5 2500k Gigabyte GA-P67A-UD3-B3 Gigabyte GTX 460 1 GB Corsair TX750W 
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post #9 of 16
Quote:
Originally Posted by HighEntropy View Post
No speaker, and although there are separate lights on the motherboard, I don't believe that this green light means anything in particular.

The green light confirms power to the board.

What about other lights?
Mighty-iTX
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Mighty-iTX
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Cooler Master Glacer 7 Ultimate 64 SyncMaster Eclipse 
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XFX 1050 BE 600T Silver MX518 Desk 
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i5-4330 Z87 Gryphon GTX690 G.Skill RipJawsX 
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post #10 of 16
Thread Starter 
Quote:
Originally Posted by grunion View Post
The green light confirms power to the board.

What about other lights?
The green light is the only one lighting up, and it turns off with the fans.
My System
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CPUMotherboardGraphicsPower
i5 2500k Gigabyte GA-P67A-UD3-B3 Gigabyte GTX 460 1 GB Corsair TX750W 
  hide details  
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My System
(13 items)
 
  
CPUMotherboardGraphicsPower
i5 2500k Gigabyte GA-P67A-UD3-B3 Gigabyte GTX 460 1 GB Corsair TX750W 
  hide details  
Reply
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