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Swiftech RadBox - Wrong screws.

post #1 of 5
Thread Starter 
Very frustrated. See below!

fromBryan Cole <XXX@gmail.com>
to"Mark-FrozenCPU.com" <mark@frozencpu.com>
dateSat, Apr 23, 2011 at 12:15 AM
subjectORDER #XXX - Wrong screws in Swiftech radbox.
mailed-bygmail.com

hide details 12:15 AM (0 minutes ago)

Hi Mark,

Just wanted to let you know I had a little problem tonight. I broke down my computer to install the new hardware I ordered. Unfortunately the Swiftech RadBox came with a set of screws that were the wrong thread width. I verified in the instructions that all screws should be the same thread width. I now have to leave my computer apart and journey to Home Depot tomorrow. Quite an inconvenience as I have to take the bus.

If you can forward my unhappiness to Swiftech I would be very grateful.

You can view my order history - XXX@gmail.com (Spent over $1000 in last 2 months.) The order #XXX.


Thank you,

Bryan Cole
Main Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II X6 1090T @ 4.1 GHz Asus Crosshair IV Formula Radeon HD 6990 / 6950 Trifire 16 GB G.Skill 1600 (4GB x 4) 
Hard DriveOSMonitorPower
2x WD1600 7200 RPM Sata 3.0 | Raid 0 Windows 7 Ultimate 64 Samsung 24" Thermaltake TR2 1000W 
CaseMouse
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Main Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II X6 1090T @ 4.1 GHz Asus Crosshair IV Formula Radeon HD 6990 / 6950 Trifire 16 GB G.Skill 1600 (4GB x 4) 
Hard DriveOSMonitorPower
2x WD1600 7200 RPM Sata 3.0 | Raid 0 Windows 7 Ultimate 64 Samsung 24" Thermaltake TR2 1000W 
CaseMouse
Corsair 600T Logitech G500 
  hide details  
Reply
post #2 of 5
Thread Starter 
Grrr.

Upon further investigation the Swiftech RadBox comes with 6/32 and my radiator is M4. Of course they don't mention this anywhere on Swiftechs website or on FrozenCpu. DangerDen GTX 360 website is the only place that mentions the thread width of M4.

Fail.
Main Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II X6 1090T @ 4.1 GHz Asus Crosshair IV Formula Radeon HD 6990 / 6950 Trifire 16 GB G.Skill 1600 (4GB x 4) 
Hard DriveOSMonitorPower
2x WD1600 7200 RPM Sata 3.0 | Raid 0 Windows 7 Ultimate 64 Samsung 24" Thermaltake TR2 1000W 
CaseMouse
Corsair 600T Logitech G500 
  hide details  
Reply
Main Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II X6 1090T @ 4.1 GHz Asus Crosshair IV Formula Radeon HD 6990 / 6950 Trifire 16 GB G.Skill 1600 (4GB x 4) 
Hard DriveOSMonitorPower
2x WD1600 7200 RPM Sata 3.0 | Raid 0 Windows 7 Ultimate 64 Samsung 24" Thermaltake TR2 1000W 
CaseMouse
Corsair 600T Logitech G500 
  hide details  
Reply
post #3 of 5
the swiftech website instruction manual for the radbox shows a pic with 6/32 nuts and 6.32 screws listed on it multiple times......
post #4 of 5
Thread Starter 
Quote:
Originally Posted by Stevedawg View Post
the swiftech website instruction manual for the radbox shows a pic with 6/32 nuts and 6.32 screws listed on it multiple times......
Yup. I bet picture does show that. However when I click on the picture it does not expand and takes me to the top of the screen. Should I zoom in to the picture to check?

Would probably wise of them to list it in specs or at least product description. I'm sure this isn't the first time it's happened.

They list thread size for barbs etc in the main product specs, not buried in some picture in a random manual that you can't even see unless you expand. Which doesn't even work in Firefox.

Still fail.
Main Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II X6 1090T @ 4.1 GHz Asus Crosshair IV Formula Radeon HD 6990 / 6950 Trifire 16 GB G.Skill 1600 (4GB x 4) 
Hard DriveOSMonitorPower
2x WD1600 7200 RPM Sata 3.0 | Raid 0 Windows 7 Ultimate 64 Samsung 24" Thermaltake TR2 1000W 
CaseMouse
Corsair 600T Logitech G500 
  hide details  
Reply
Main Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II X6 1090T @ 4.1 GHz Asus Crosshair IV Formula Radeon HD 6990 / 6950 Trifire 16 GB G.Skill 1600 (4GB x 4) 
Hard DriveOSMonitorPower
2x WD1600 7200 RPM Sata 3.0 | Raid 0 Windows 7 Ultimate 64 Samsung 24" Thermaltake TR2 1000W 
CaseMouse
Corsair 600T Logitech G500 
  hide details  
Reply
post #5 of 5
the online manual with full pic is under support.

http://www.swiftech.com/mcb-120radbox.aspx#tab4

I can see the frustration though
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