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[USA TODAY] Sony blames 'external intrusion' for PlayStation Network outage - Page 13

post #121 of 130
This just in:

Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on our systems. These malicious actions have also had an impact on your ability to enjoy the services provided by PlayStation Network and Qriocity including online gaming and online access to music, movies, sports and TV shows. We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.

We’re working day and night to ensure it is done as quickly as possible. We appreciate your patience and feedback.

Valued PlayStation Network/Qriocity Customer:
We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

Temporarily turned off PlayStation Network and Qriocity services;
Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:

U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit www.annualcreditreport.com or call toll-free (877) 322-8228.

We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.

Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013
Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

You may wish to visit the web site of the U.S. Federal Trade Commission at www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or www.ncdoj.gov. For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or www.oag.state.md.us.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

Sincerely,
Sony Computer Entertainment and Sony Network Entertainment

Source: http://blog.us.playstation.com/2011/04/26/update-on-playstation-network-and-qriocity/
    
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post #122 of 130
Wow, crazy. Restore some services within a week huh? Sucks for us PSN users

Quote:
Originally Posted by EvanPitts View Post
Sony is still down, after what, 6 days? I don't think that was caused by some hacker using OtherOS - more like they blew up all of their servers.

Mayby Sony executives actually used PSN, found out it sucked, then just closed it without telling anyone else? Maybe they also found out that the PS3 is weak and needs a major update, especially with some more memory and better (that is, recent vintage) video? Or maybe they are still waiting for GeekSquad to fix their servers???
Where is the -Rep button when you need it?
post #123 of 130
No biggie just all our personal information was compromised except credit cards... possibly.


This is a huge hit for Sony and its customers.


Hackers have to ruin everything.
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post #124 of 130
Quote:
Originally Posted by Ghoxt View Post
I've worked in IT for 17 years, and I can guarantee you that Sony along with 99% of other companies will not tell you willingly that your information has been comprimised. Most are too inept to know if it has ever happened to begin with.
You hear about it when they are forced to.

That Sony has said nothing regarding their customers data is interesting...
I'm now wondering if they left their customer info vulnerable.

Put another way, if something as complex as their security vulnerability for PS3 was uncovered because they made a very stupid mistake in their code. Yeah I watched the video and lol, what makes anyone think they did a more stringent design on their Internet Security. Highly doubtfull.

My fortune 500 company is just now getting around to closing down FTP's to BFE in Idaho etc, where we have no stores or customers. There was no investigation, footprints, they could just tell from the Firewall logs that data went out. No trace of "Source" internally because of what? Firewall zones internally, all over, that mask any servers IP address. They have no clue. They just move on, and that's half the problem.

They don't know what they don't know....likely Sony's dillemma. It may not be complicated.
I knew it....
post #125 of 130
Quote:
Originally Posted by OmegaNemesis28 View Post
It's not twice the cost of an Xbox lol



Not to mention, there is a PS3 bundle with a PS3 exclusive game for practically every single one that comes out to this day and then some.
Oh and the 360 controllers use AA batteries while the PS3 charges. Buying rechargeable batteries for 360 costs another $40+, and they die within two months or so, thats another $40 every two months just like another monthly payment.
Er first off the 360 is $200, and the PS3 is $300, and where on Earth do you live where batteries cost $40 a month lol. 6 batteries cost $2 at Dollarama and last half a year......
post #126 of 130
Quote:
Originally Posted by CorkyFan View Post
Er first off the 360 is $200, and the PS3 is $300, and where on Earth do you live where batteries cost $40 a month lol. 6 batteries cost $2 at Dollarama and last half a year......
Did you even bother to read the comparison?
The 360 is $200 base with NO hard drive and NO subscription.
The PS3 at $300 comes with 120GB, rechargeable battery controllers, free online services, bluray, and usually a free game.

What Earth do you live on? Did you even read what I said? I said rechargeable batteries. The PS3 controllers are rechargeable. The 360 uses double AA. You want to do apples to apples comparison? You include the rechargeable batteries.
And what batteries do you use that cost $2 that last half a year? Do you never use your xbox 360? lol
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post #127 of 130
I dislike Sony. I dislike the PS3 as a console and have always thought the Playstation Network to be complete crap. This is just absolutely hilarious !!

Being a PC gamer has it's moments but this is just comedy gold.
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post #128 of 130
Fanboy wars.... so stupid....PC>PS3>360------------->WII. Just my preference.

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post #129 of 130
I hate the PS3, yet I own one. Only have a few games though, and only the games I can't play on PC cuz their not available.

I hate the 360 more. (Not what this is about)

I got a PS3 Slim with a 160gb hdd and a controller a month ago at Gamestop for $300. Came to $324 with tax. Was about as plain Jane of a deal I could get on a new slim. Didn't want two controllers , no Move bundle, no bundled games, no headset, no HDMI nothing.

I give the Xbox controllers +1 over the Sixaxis any day. The larger Xbox controller seems easier to use with my big hands then the PS3 controller.

Not to mention if the battery on the Sixaxis dies then your kinda screwed.
Sure you can pickup a replacement battery for the Sixaxis, but they are a pain to work with. Although the newer DualShock 3's have a larger battery and less internal parts so their easier to put back together.

The batteries on my 360 controller last alittle over a month. I'll say 5 weeks of steady use. And I recharge my alkaline's so there.
Edited by ZoomThruPoom - 4/30/11 at 12:12pm
    
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post #130 of 130
Batteries really couldn't be easier to replace on a six axis.... not that they ever really go bad.

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