Originally Posted by Limes
Yep, tried multiple PCI-E cards, every single card would get power but not work, my RAID card glowed orange and my NIC card didn't even get any power. I have multiple 8 X slots below and they all worked fine, heck even my sound card didn't work. I think he just reset the cmos put a card in, saw it had lights and sent it back. I do not think any testing actually went on, like he didn't put in a NIC card and see if ethernet worked.
I checked the manual 10 times, they mentioned that the slot would auto disable if the slot 5 was used, but slot 5 is empty. I tried with all the slots filled and all the slots empty, nothing. If its a design feature then they need to advertise it with 4 x PCI-E ports, not 5, the board is useless to me without all 5 slots. I might as well have gotten the Tyan then.
I read your following posts.. Man OCN is a busy place
I do hope you get it sorted. But if you can get a level 3 tech rep (its a universal classification at any company) that will sort your problem out.
I would definitely point out how unhappy your are... do not be a dick about it of course, and TBH, if you call them.. like most compaines the CSRs are generally easier to deal with.
I agree that it sounds like the RMA guys dropped the ball on you. with motherboards, it is a fairly complex system and identifying issues is rather easy. Granted in your case I would tell them to look for a stuck PCIE pin or a failing PLX switch. Honestly I have no clue about server tech...
Give them something specific to look for and you will usually just get another board in return. Surprised in fact that especially with server grade hardware that did not happen. Call and ask for a level 3 tech rep to look into it. I guarantee you wont pay shippign this time, although I doubt you will get any recompense on your previous RMAs.
However, I had to deal with kingston recently. Sent in a $150 set of ram (HyperX t1s 2000 8-8-8 they sent me back 2000 9-11-9 ram). I sent in the invoice and they refunded me and sent me a shipping label to return their inferior RMA product. But I had to call to do that.
Would be nice if tech companies could handle things like WE do. Via forums and email or IM. But they don't, so call and have a specific list of complaints, don't be antagonistic and get your product fixed. ASUS is HUGE... 40% of ALL motherboards (including companies like dell and HP and stuff) are made by ASUS. they can handle refunding you some money no problem.
Let us know how it turns out.Edited by Neur0mancer - 4/25/11 at 7:20pm