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I am DONE with ASUS - Page 5

post #41 of 62
whats with all these kids saying TL;DR when the thread is 4 pages.
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post #42 of 62
Quote:
Originally Posted by jam3s View Post
whats with all these kids saying TL;DR when the thread is 4 pages.
The original post is like 4 pages.
    
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post #43 of 62
Quote:
Originally Posted by jam3s View Post
whats with all these kids saying TL;DR when the thread is 4 pages.
What does it mean?
post #44 of 62
Quote:
Originally Posted by General_Jaja View Post
What does it mean?
Too long;didnt read
 
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post #45 of 62
Quote:
Originally Posted by Limes View Post
Yep, tried multiple PCI-E cards, every single card would get power but not work, my RAID card glowed orange and my NIC card didn't even get any power. I have multiple 8 X slots below and they all worked fine, heck even my sound card didn't work. I think he just reset the cmos put a card in, saw it had lights and sent it back. I do not think any testing actually went on, like he didn't put in a NIC card and see if ethernet worked.

I checked the manual 10 times, they mentioned that the slot would auto disable if the slot 5 was used, but slot 5 is empty. I tried with all the slots filled and all the slots empty, nothing. If its a design feature then they need to advertise it with 4 x PCI-E ports, not 5, the board is useless to me without all 5 slots. I might as well have gotten the Tyan then.
I read your following posts.. Man OCN is a busy place

I do hope you get it sorted. But if you can get a level 3 tech rep (its a universal classification at any company) that will sort your problem out.

I would definitely point out how unhappy your are... do not be a dick about it of course, and TBH, if you call them.. like most compaines the CSRs are generally easier to deal with.

I agree that it sounds like the RMA guys dropped the ball on you. with motherboards, it is a fairly complex system and identifying issues is rather easy. Granted in your case I would tell them to look for a stuck PCIE pin or a failing PLX switch. Honestly I have no clue about server tech...

Give them something specific to look for and you will usually just get another board in return. Surprised in fact that especially with server grade hardware that did not happen. Call and ask for a level 3 tech rep to look into it. I guarantee you wont pay shippign this time, although I doubt you will get any recompense on your previous RMAs.

However, I had to deal with kingston recently. Sent in a $150 set of ram (HyperX t1s 2000 8-8-8 they sent me back 2000 9-11-9 ram). I sent in the invoice and they refunded me and sent me a shipping label to return their inferior RMA product. But I had to call to do that.

Would be nice if tech companies could handle things like WE do. Via forums and email or IM. But they don't, so call and have a specific list of complaints, don't be antagonistic and get your product fixed. ASUS is HUGE... 40% of ALL motherboards (including companies like dell and HP and stuff) are made by ASUS. they can handle refunding you some money no problem.


YHPM
Let us know how it turns out.
Edited by Neur0mancer - 4/25/11 at 7:20pm
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post #46 of 62
Go EVGA
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post #47 of 62
Thread Starter 
Quote:
Originally Posted by Neur0mancer View Post
I read your following posts.. Man OCN is a busy place

I do hope you get it sorted. But if you can get a level 3 tech rep (its a universal classification at any company) that will sort your problem out.

I would definitely point out how unhappy your are... do not be a dick about it of course, and TBH, if you call them.. like most compaines the CSRs are generally easier to deal with.

I agree that it sounds like the RMA guys dropped the ball on you. with motherboards, it is a fairly complex system and identifying issues is rather easy. Granted in your case I would tell them to look for a stuck PCIE pin or a failing PLX switch. Honestly I have no clue about server tech...

Give them something specific to look for and you will usually just get another board in return. Surprised in fact that especially with server grade hardware that did not happen. Call and ask for a level 3 tech rep to look into it. I guarantee you wont pay shippign this time, although I doubt you will get any recompense on your previous RMAs.

However, I had to deal with kingston recently. Sent in a $150 set of ram (HyperX t1s 2000 8-8-8 they sent me back 2000 9-11-9 ram). I sent in the invoice and they refunded me and sent me a shipping label to return their inferior RMA product. But I had to call to do that.

Would be nice if tech companies could handle things like WE do. Via forums and email or IM. But they don't, so call and have a specific list of complaints, don't be antagonistic and get your product fixed. ASUS is HUGE... 40% of ALL motherboards (including companies like dell and HP and stuff) are made by ASUS. they can handle refunding you some money no problem.

Let us know how it turns out.
Will do, I will update this thread tomorrow. Honestly I just want a resolution, if I don't have to RMA the board again then its money well spent, but I am just tired of calling up and getting improper info and reps who have no clue what they are doing.
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post #48 of 62

Damn OP, I really feel for you. I hope this gets resolved asap.

Now I am confused about which company has the best RMA process.

I swear, everytime I read an XFX story, I pray that my gpu doesn't go out. Now should I start worrying about my ROG mobo? Bah, I can't live life worrying about crap dying. If it does, oh well, I will have to do the same thing I did when my Onkyo 606 crapped out on me for the second time. Since I refused to drive to west bubble f$%# to drop off my receiver at the service center again, I demanded they pick it up for free. They refused. So, I took a youtube video of it failing.


I emailed that link with a very detailed email, ranting how much they should die, and I cc'd every top dog at Onkyo I could find. Of course I mentioned that the BBB will be notified.

They overnighted a FedEx box with perfect styrofoam molds to protect my receiver so the service center can work on it again.

Sigh, it sucks how much companies screw over their customers when they can't keep their warranty policies. Unfortunately, its only a select few workers that hate their jobs so much, they do not care if their errors cause chronic ulcers to their once loyal customers.
post #49 of 62
sorry for your problems. i hope you get it all sorted out.

so far i have only had one problem with asus boards, and that was on an m4a88td evo board, which had the IDE slot die on me. that meant that the customer who owned the computer (i built it for him) had to pay for a new DVD drive with sata capabilities, so no need to RMA something that he will never use.

overall, i think there are a ton of idiots, and a handful of people who will actually help when it comes to customer service. i learned this after endless calls to Sprint. you just have to be patient when it comes to computer stuff. and that is true in almost every aspect.

good luck!
post #50 of 62
Sounds like a horror story. Sorry everything was so complicated, hope it all gets worked out Love how it started out so nice, then the storm rolled in...
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