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[Consumerist] Toshiba Won't Repair Faulty Hard Drive Because You Sharpied "Faulty" On - Page 11

post #101 of 153
Quote:
Originally Posted by OmegaNemesis28 View Post
Oh.........
I guess I shouldnt write on my hard drives anymore to label them and their contents for easy swaps huh.............

Personally - I see it like this.
He wrote on the sticker.
So what?
Does that mean the entire hard drive needs to be scrapped and/or repaired for an outrageous price? That's horrible. That's not customer service. Sure, there are warranty limitations but writing voids it all together? That's just garbage in my opinion. A good company with good customer support that has a good warranty that actually cares, would easily ignore the writing and actually look to see what the problem is of the drive THEN decide.
That's how it should be. This isn't a case where the warranty is voided, and some guy is trying to pull one over on the big money-making company.
Although it was a pretty dumb move on the guy's part, you are right. Toshiba would pull the platters, transfer the data to a new drive, and throw the busted hard drive in the shredder. At a shop I used to work at we would mark drives as either good with a small black X, or bad with a small red X. I have sent drives back with the X's on them and never had an issue.
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post #102 of 153
Toshiba is just failing here, for one they will not tranfser the platters or recover the data because no company does at least not OEMs. IF they were to refurbish this drive they would have to remove and/or damage the sticker to remove the platters. Every hard drive i have ever seen has one of the torx head screws under the label for warranty reasons... and guess what... if they did recertify the drive... they would have to dismantle it... and put on a new label so they are just being a pain in the ass.

Quote:
Originally Posted by SIMPSONATOR View Post
They have and continue to make some of the best laptops available. Seriously, is the entirety of OCN so retarded to think Toshiba sucks, as a whole? I mean, really???
Ever taken one apart? the build quality is atrocious, Every one of their laptops I have seen have the same substandard build quality of Dell's Inspiron class.
     
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post #103 of 153
Quote:
Originally Posted by PappaSmurfsHarem View Post
Toshiba is just failing here, for one they will not tranfser the platters or recover the data because no company does at least not OEMs. IF they were to refurbish this drive they would have to remove and/or damage the sticker to remove the platters. Every hard drive i have ever seen has one of the torx head screws under the label for warranty reasons... and guess what... if they did recertify the drive... they would have to dismantle it... and put on a new label so they are just being a pain in the ass.



Ever taken one apart? the build quality is atrocious, Every one of their laptops I have seen have the same substandard build quality of Dell's Inspiron class.
Mine is 3 years old. It's been dropped, doused with an entire cup of Bud, taken apart multiple times for cleaning, and it still performs. Outlasted laptops in the same class/different brands owned by friends. Mine must be a golden egg cause it screams quality to me.
post #104 of 153
Quote:
Originally Posted by returned4good View Post
Mine is 3 years old. It's been dropped, doused with an entire cup of Bud, taken apart multiple times for cleaning, and it still performs. Outlasted laptops in the same class/different brands owned by friends. Mine must be a golden egg cause it screams quality to me.
Is yours nearly entirely plastic on top and bottom?
     
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post #105 of 153
Quote:
Originally Posted by PhillyOverclocker View Post
If the data recovery requires a cleanroom that is the cheapest price I have ever heard of. I had a customer who needed to send her drive out to have the data retrieved. She was in the middle of writing the second installment of a 3-book deal worth $400,000 and her drive just took a crap. I couldn't get it to be recognized and you could tell it wasn't even spinning at all. It was totally bricked. I sent it to an outfit in Colorado and they needed to open it up, but they got every last bit of data back for her.

It cost her $1400 for the data recovery and another $150 for my services, and I am certain she would have paid ten times that if need be.
The price quoted isn't for data recovery, it's parts plus an $80 labor fee.

Wouldn't data recovery either be mentioned in the email or charged as labor? I'm still not buying that.
post #106 of 153
Quote:
Originally Posted by PappaSmurfsHarem View Post
Is yours nearly entirely plastic on top and bottom?
Yes.
post #107 of 153
Quote:
Originally Posted by PappaSmurfsHarem View Post
Is yours nearly entirely plastic on top and bottom?
What laptop isn't?
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post #108 of 153
IIRC, the fact that he was able to remove the HDD proves he voided the warranty terms. The writing is evidence.
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post #109 of 153
Quote:
Originally Posted by returned4good View Post
is there a reason why a sticker or something else less permanent than a sharpie couldn't have been used?
Probably lack of forethought.

Quote:
Originally Posted by edalbkrad View Post

Why buy toshiba in the first place?
Uh, you do realize in OEM machines (I.e. Every laptop) you don't choose what brand HDD you get?

Quote:
Originally Posted by OmegaNemesis28 View Post
Oh.........
I guess I shouldnt write on my hard drives anymore to label them and their contents for easy swaps huh.............

Personally - I see it like this.
He wrote on the sticker.
So what?
Does that mean the entire hard drive needs to be scrapped and/or repaired for an outrageous price? That's horrible. That's not customer service. Sure, there are warranty limitations but writing voids it all together? That's just garbage in my opinion. A good company with good customer support that has a good warranty that actually cares, would easily ignore the writing and actually look to see what the problem is of the drive THEN decide.
That's how it should be. This isn't a case where the warranty is voided, and some guy is trying to pull one over on the big money-making company.
THIS, it doesn't negatively affect anything..So what the hell?
I mean yeah, he could use sticky-notes, but that doesn't change the fact that the company is just going "Lets make more money through methods that will make consumers unhappy, yay!" and people are bending over to accept it.

Quote:
Originally Posted by PappaSmurfsHarem View Post
Is yours nearly entirely plastic on top and bottom?
My Samsung R540 is entirely plastic for the case, yet I know it'll stand up to damage because it has enough of a internal structure to dissipate most force that'd enter the laptop, I prefer it to Alu because then I don't end up with a laptop that gets really hot on my lap.


Quote:
Originally Posted by SIMPSONATOR View Post
IIRC, the fact that he was able to remove the HDD proves he voided the warranty terms. The writing is evidence.
Unless Toshiba are one of those companies that don't mind you doing that, I know a few companies don't seem to mind if you do.
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post #110 of 153
Quote:
Originally Posted by SIMPSONATOR View Post
IIRC, the fact that he was able to remove the HDD proves he voided the warranty terms. The writing is evidence.
Removing the HDD does not void the warranty once again referencing the Magnuson-Moss Act
     
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