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[Consumerist] Toshiba Won't Repair Faulty Hard Drive Because You Sharpied "Faulty" On - Page 12

post #111 of 153
Quote:
Originally Posted by SIMPSONATOR View Post
IIRC, the fact that he was able to remove the HDD proves he voided the warranty terms. The writing is evidence.
Yeah no... removing the HDD from any computer doesn't void a warranty. Hell, I've had a HP rep specifically walk me through opening up a desktop, remove RAM, disconnect power cords, and even remove the hard drive all in one single phone call. Not that I needed it, lol, but I kinda had to follow his directions anyway to get the computer replaced.

In fact, one time a Dell rep had me remove and disconnect the LCD panel off my laptop because it had stopped working. He had me unscrew and remove the power and data connectors to the laptop's screen. It was completely off. If that doesn't void the warranty, then removing a HDD doesn't.

You can remove an HDD from a PS3 or 360 and you wouldn't void a warranty (maybe not the 360 S though).
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post #112 of 153
Just so anyone who reads this knows; I have repaired more TOSHIBA hard drives than any other brand in laptops. This particular drive in the thread is indeed not made by toshiba, but seagate. I am talking about HDD's made by toshiba, they are the worst quality hard drives I have ever seen.

If you own a toshiba laptop check to see if you have a toshiba brand hard drive (you can use a tool like western digital drive check) to see who made your hard drive.

IF YOU HAVE A TOSHIBA BRAND HDD BACK YOUR DATA UP RIGHT NOW!

Ask my brother, best advice I ever gave him "buy an external wd and backup your data to it, toshiba drives fail often" 3.5 months later BAM head crashed and no data was recoverable, but he had actually taken my advice and lost nothing.
Edited by Killam0n - 4/27/11 at 11:06pm
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post #113 of 153
LOL WUT.

I mark faulty stuff as faulty, with a yellow marker.
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post #114 of 153
Quote:
Originally Posted by OmegaNemesis28 View Post
Yeah no... removing the HDD from any computer doesn't void a warranty. Hell, I've had a HP rep specifically walk me through opening up a desktop, remove RAM, disconnect power cords, and even remove the hard drive all in one single phone call. Not that I needed it, lol, but I kinda had to follow his directions anyway to get the computer replaced.

In fact, one time a Dell rep had me remove and disconnect the LCD panel off my laptop because it had stopped working. He had me unscrew and remove the power and data connectors to the laptop's screen. It was completely off. If that doesn't void the warranty, then removing a HDD doesn't.

You can remove an HDD from a PS3 or 360 and you wouldn't void a warranty (maybe not the 360 S though).
Yes it does.

On an Acer laptop.
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post #115 of 153
Oh OCN, with all your hardware experts and warranty gurus. I think Toshiba was well within their rights here and if you don't like it then don't buy Toshiba.

The guy who cracked open the laptop doesn't work for Toshiba and wasn't instructed by them over the phone to remove the laptop. Therefore Toshiba cannot gaurantee the work this guy did. We all might be pretty tech savy and know how to build systems, but we're a minority. The vast number of consumers who purchase these systems have VERY VERY VERY little IT experience and all it takes is for one unlicensed "geek squad" wanna be to bend a pin and mess up their system. Toshiba has to eat the cost of getting that repaired which is why they have such a restrictive warranty.

Plus it should be just common sense to NOT WRITE IN PERMENANT BLACK INK on an OEM product that you're going to send back to the manufacturer. They repurpose parts all that time and you defacing that part means they can't repair it and use it again.
post #116 of 153
Quote:
Originally Posted by RussianJ View Post
Thats a seagate drive. Read the sticker
^^ this, Its a seagate momentus and anyway these stickers are usually laminated nothing a little cotton and alcohol wouldn't fix..
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post #117 of 153
Guy is silly.
Toshiba is silly

/thread.
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post #118 of 153
Quote:
Originally Posted by Kirby1 View Post
People who bother with the manufacturer for repair (unless it is a truly expensive part like a CPU or high end mobo) are either noobs or console owners.
Or the proud owners of half a dozen xboxes.
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post #119 of 153
It seems to me that with the bad press / bad reputation Toshiba ends up with, it would cost them thousands of dollars in advertising and discounted prices to score customers to replace those potential customers that were turned off by their refusal to replace what amounts to a $30 hard drive.

It might be different if the drive had been stabbed or mangled - but really, I am sure that Toshiba wouldn't be on the hook because they'd just send them back to Seagate for warranty credit anyways - so call it $5 they "loose" if they had just replaced the shoddy goods.
post #120 of 153
Quote:
Originally Posted by CAHOP240 View Post
Oh OCN, with all your hardware experts and warranty gurus. I think Toshiba was well within their rights here and if you don't like it then don't buy Toshiba.

The guy who cracked open the laptop doesn't work for Toshiba and wasn't instructed by them over the phone to remove the laptop. Therefore Toshiba cannot gaurantee the work this guy did. We all might be pretty tech savy and know how to build systems, but we're a minority. The vast number of consumers who purchase these systems have VERY VERY VERY little IT experience and all it takes is for one unlicensed "geek squad" wanna be to bend a pin and mess up their system. Toshiba has to eat the cost of getting that repaired which is why they have such a restrictive warranty.

Plus it should be just common sense to NOT WRITE IN PERMENANT BLACK INK on an OEM product that you're going to send back to the manufacturer. They repurpose parts all that time and you defacing that part means they can't repair it and use it again.
Well, OCN =/= IT. OCN is an enthusiast community... The majority (as proven by this thread) not being in IT.. A+ =/= IT. lol. IT implies having a corporate or business aspect to your computer work.. A computer shop isn't even IT.

And yeah, they are well within their rights.. But people won't understand this :-/..

Damn people thinking they are all self entitled..
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