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[Consumerist] Toshiba Won't Repair Faulty Hard Drive Because You Sharpied "Faulty" On - Page 15

post #141 of 153
Quote:
Originally Posted by SIMPSONATOR View Post
I'm a tech. I would NEVER write on equipment that is still under warranty, and I have never heard of anyone who does.
Yeah, I think he should have used a Post It note, but I still think it's a bit of a ahole move on Toshiba's part to not honor the warranty over something they'll replace anyway.
    
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post #142 of 153
Quote:
Originally Posted by returned4good View Post
Am I seriously the only one to ever see labels like these?






amidoinitrite?
post #143 of 153
I agree that writing on it was a terrible idea, although the bill for $420 is just plain stupid. I mean any moron would know that a single hard drive doesn't cost what is likely 1/2 the cost of the laptop. The appropriate response would have been "No, but we can have you ship your laptop in and we will replace the HDD, but you have to pay for the labor/replacement HDD"
post #144 of 153
Toshiba may get away with it legally, it's definitely bad PR. They would've needed to replace the sticker to indicate that drive is a refurb anyways if they repaired it then send it out again.
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post #145 of 153
So i work PT at a geeksquad, that performs toshiba mfg warranty repairs. Every Toshiba brand new unit, ive always seen comes with "Toshiba" Brand Drives, since toshina mfg drives, why would they outsource?

Under warranty we can replace the drive with a comparable size and rpm drive, that will work fine such as a wd or segate drive off the shelf.

One possibility is that, if the HDD was replaced instore (at somestore, not a bestbuy necessisarily), which of course toshiba the mfg will have no information about watsoever, and if the segate drive failes later on, and the OP tried to go throught toshina directly, Toshiba would have seen a segate drive and imediatley voided the repair, if they dont have any info about the prior repair.
Edited by Bigo1087 - 5/2/11 at 10:33pm
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post #146 of 153
Quote:
Originally Posted by Bigo1087 View Post
So i work PT as computer tech, at a big box retailer, that performs toshiba mfg warranty repairs. I think u can prob guess which one. Every Toshina brand new ive always seen come with "Toshiba" Brand Drives, ofcouse since toshina mfg drives, why would they outsource.

now under warranty we can replace the drive with a comparable size and rpm drive, that will work fine such as a wd or segate drive off the shelf.

I cna bet ya that the HDD was replaced instore, which of course toshiba the mfg will have no information about watsoever, and if the segate drive faile later on, and the OP tried to go throught toshina directly, they would have seen a segate drive and imediatley voided the repair.

Becuase they prob donot have any info about the segate drive replacment in the store
You can't speel, so I'm calling TROLL.
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post #147 of 153
Quote:
Originally Posted by Martkilu View Post



amidoinitrite?
post #148 of 153
Quote:
Originally Posted by SIMPSONATOR View Post
You can't speel, so I'm calling TROLL.
fixed spelling..its late gimme a break
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post #149 of 153
Quote:
Originally Posted by Bigo1087 View Post
fixed spelling..its late gimme a break
It's near midnight over here.
Quote:
Originally Posted by Bigo1087 View Post
I fixed the spelling. It's late; give me a break.
"Gimmie" is what two-year-old children say. grown-ups type "give me".
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post #150 of 153
Quote:
Originally Posted by joemaniaci View Post


Seriously though, you have to admit, you can't beat WD in this dept. If you have a green/blue, they usually return a black to you that is usually bigger. Even out of warranty.
cut the quote but yeah, every WD RMA I've had they overnight me a larger drive. It's freaking rediculous. I couldn't even get past the prompts to start a seagate RMA on 2 500GB drives that failed within 1 mo. of each other. 7200.10

I called and the serials weren't even on file!! They "didn't exist" and told me to contact newegg 1 yr after I purchased them.

Hate Seagate.

On topic..... DON'T WRITE ON IT. I would NEVER write on a computer that is under warranty.... Perform diagnostics sure, open it up sure, they can't tell if I did or didn't... writing on it doesn't make any sense unless you are going to do the repairs yourself.
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