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[Consumerist] Toshiba Won't Repair Faulty Hard Drive Because You Sharpied "Faulty" On - Page 3

post #21 of 153
Quote:
Originally Posted by Ocnewb;13272264 
So Toshiba uses Seagate HDDs in their laptops? That's weird since i think Toshiba makes their own HDDs right? I've seen Toshiba HDDs in my vaio and my gf's compaq yet their laptops use Seagate HDDs lol.

Indeed you are correct Toshiba make HDD's.
post #22 of 153
I'm sorry guys but I side with Toshiba here. I wouldn't write on the factory label as I thought it was common sense. I feel they're in their own rights to refuse
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Oddyseus
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post #23 of 153
It's a BS excuse to not repair the drive, but at the same time, it's understandable.

This is why we use stickers here at the office (those sticky dots that come in different colors) and adhere them to our faulty hardware and write any associated info on the sticker itself, so that we don't deface the actual hardware should we need to have it repaired/replaced.

IMO, it's common sense...but Toshiba's mad because if they chose to give you a refurb/repaired one already, they can't do the same to the drive you sent in = they lose money.
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post #24 of 153
I side with Toshiba here. why would you write on a hard drive that its faulty, put it back in the laptop, then expect it to be replaced? If you determine its faulty then contact them, let them know your steps for troubleshooting, and 90% of the time they will send you just a drive to replace yourself. If your a business they will usually cross ship too. Never deface something you want replaced under warranty though.
    
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post #25 of 153
Quote:
Originally Posted by Blizzie;13271996 
Sticky notes are your friend.

Agreed. But I still call B.S on them not replacing the drive.
post #26 of 153
Quote:
Originally Posted by verbatim81973;13272855 
Agreed. But I still call B.S on them not replacing the drive.

So they replace it and send the broken one back to be recertified. Would you put an HDD in your computer if it had a big "FAULTY" label in sharpie on it? It's stupid on his part... VERY stupid
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Oddyseus
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post #27 of 153
Why would they repair a Seagate HDD?!
    
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post #28 of 153
Black marker through the barcode on the HD. Good job...
    
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post #29 of 153
$357.85 for a HDD eek.gifdoh.gif
OoGhiJ MIQtxxXA
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OoGhiJ MIQtxxXA
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post #30 of 153
Quote:
Originally Posted by wongwarren;13272445 
That's a freaking Seagate drive.

Yeah, I noticed that afterwards, way to read the topic?
    
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