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[Consumerist] Toshiba Won't Repair Faulty Hard Drive Because You Sharpied "Faulty" On - Page 4

post #31 of 153
Quote:
Originally Posted by RussianJ;13271898 
Thats a seagate drive. Read the sticker

That's not the actual drive most likely.
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post #32 of 153
Quote:
Originally Posted by Brutuz View Post
And Toshiba drives still suck...Seagate/Samsung ftw.
Quote:
Originally Posted by RussianJ View Post
Thats a seagate drive. Read the sticker
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Seriously though, you have to admit, you can't beat WD in this dept. If you have a green/blue, they usually return a black to you that is usually bigger. Even out of warranty.
Edited by joemaniaci - 4/25/11 at 8:14pm
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post #33 of 153
Why did he have to write on it? Oh, right. So his neighbor doesn't confuse this faulty drive with the plethora of other functional laptop drives he has.
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post #34 of 153
The drive pictured isn't the same drive being discussed.It is just there to show what they mean.
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post #35 of 153
Quote:
during the diagnostic procedure our technicians found that your unit's hdd is defective but the label was written/torn. Unfortunately toshiba does not cover the cost for this type of damage and as such we will have to charge you for the parts $357.85 and labor costs $60. Total charge: $417.85.
$356.85 for the cost of a hard drive?!
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post #36 of 153
Quote:
Originally Posted by joemaniaci View Post

Seriously though, you have to admit, you can't beat WD in this dept. If you have a green/blue, they usually return a black to you that is usually bigger. Even out of warranty.
Which is helpful since, in my experience, you'd have a greater chance at needing a replacement.

I couldn't help myself. Don't take it seriously, just a little needling
post #37 of 153
Quote:
Originally Posted by Brutuz View Post
And Toshiba drives still suck...Seagate/Samsung ftw.
Fixed
    
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post #38 of 153
I wonder what a replacement SSD would of cost him.
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post #39 of 153
Quote:
Originally Posted by TDS View Post
Any company has the right to refuse warranty service if you allow the product to be handled by an 'unauthorized' repair facility or in your case an unauthorized repair person.

If you wanted them to warranty it in the first place why have anyone tear into it ? I am sorry but I side with the company on this one. From their standpoint, who is to say it wasnt damaged by the person opening up the machine ?
This is false.
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post #40 of 153
WD has never done me wrong, they always treat me so good when I RMA HDD's. HDD's die, that's just a fact.

I would deal with WD over Samsung on RMA any day and twice on Sunday.
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