Overclock.net › Forums › Industry News › Rumors and Unconfirmed Articles › [Consumerist] Toshiba Won't Repair Faulty Hard Drive Because You Sharpied "Faulty" On
New Posts  All Forums:Forum Nav:

[Consumerist] Toshiba Won't Repair Faulty Hard Drive Because You Sharpied "Faulty" On - Page 7

post #61 of 153
Quote:
Originally Posted by FuNkDrSpOt View Post
The importance is to provide an excuse to deny a reasonable claim and not only save the company money, but to charge exorbitant fees on repairs, thus turning a loss into a gain.

IF there was damage that could have possibly been done by the tech then sure, deny the claim, but denying it based on the label being written on makes it obvious what they're trying to do.



They didn't deny the claim based on the type of damage or even on the fact that the guy who worked on it is/isn't certified, they denied the claim b/c the drive label was written on. 100% BS.
Again, it is against their warranty policy.

In fact, I'm sure if they wanted to they would just say "Well you opened this up, warranty voided". And the proof is in the HD.

Disagree all you want, but it's there for a reason, and not like this is that unreasonable IMO.. shouldn't have done it in the first place.
> Scotland
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X4 965 BE ASUS M4A89GTD 9600GT OC G.SKILL Ripjaws 4GB 
Hard DriveOptical DriveOSMonitor
1TB WD Cavier Black Lite-On SATA DVD+RW Windows 7 Professional Samsung BX2335 + Samsung 2253BW 
KeyboardPowerCaseMouse
Microsoft FSP FX600-GLN-E Aspire X-Cruiser Razer Diamondback 3G 
Mouse Pad
Wacom Intuios 4 Medium 
  hide details  
Reply
> Scotland
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X4 965 BE ASUS M4A89GTD 9600GT OC G.SKILL Ripjaws 4GB 
Hard DriveOptical DriveOSMonitor
1TB WD Cavier Black Lite-On SATA DVD+RW Windows 7 Professional Samsung BX2335 + Samsung 2253BW 
KeyboardPowerCaseMouse
Microsoft FSP FX600-GLN-E Aspire X-Cruiser Razer Diamondback 3G 
Mouse Pad
Wacom Intuios 4 Medium 
  hide details  
Reply
post #62 of 153
Is it legal? Yes. Is it right? No.

This is one of those cases.

I can see their point, technically the drive was outside of the warranty terms, however there is no way that writing on it caused the problem. Just another case of big business not really caring about the consumer after having sold them something.

Earns them a bad reputation and negative publicity. One case on it's own won't make a difference, but in these days of viral marketing and social networking the cases soon add up. Just not fast enough for this guy.
Main
(21 items)
 
HTPC
(10 items)
 
 
CPUMotherboardGraphicsRAM
i5 2550k P8P67 Pro Sapphire HD 7950 G.Skill RipJaws X 1600 Cas 9 
Hard DriveHard DriveHard DriveCooling
Corsair Force 120 WD Blue 500GB WD Caviar Green 1TB XSPC RayStorm 
CoolingCoolingCoolingCooling
RX240 MCR 220 EK 7950 Copper Acetal  DDC-1T 
OSMonitorMonitorKeyboard
Windows 7 64-bit Dell U2311H Oculus Rift DK2 Ducky Shine 3 MX Brown 
PowerCaseMouseAudio
Corsair TX 750W CoolerMaster CM690 II G500 Klipsch ProMedia 2.1 
Audio
Asus Xonar DX 
CPUMotherboardRAMHard Drive
A10-6800K Gigabyte GA-F2A85XN-WIFI G Skill 1600 CAS9 Kingston SSD Now 60GB 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 1TB LG Slim Blu-Ray player Silverstone NT06-PRO  Widows 7 Home Premium 
PowerCase
Silverstone Sfx Series ST45SF 450W Silverstone SG05 
  hide details  
Reply
Main
(21 items)
 
HTPC
(10 items)
 
 
CPUMotherboardGraphicsRAM
i5 2550k P8P67 Pro Sapphire HD 7950 G.Skill RipJaws X 1600 Cas 9 
Hard DriveHard DriveHard DriveCooling
Corsair Force 120 WD Blue 500GB WD Caviar Green 1TB XSPC RayStorm 
CoolingCoolingCoolingCooling
RX240 MCR 220 EK 7950 Copper Acetal  DDC-1T 
OSMonitorMonitorKeyboard
Windows 7 64-bit Dell U2311H Oculus Rift DK2 Ducky Shine 3 MX Brown 
PowerCaseMouseAudio
Corsair TX 750W CoolerMaster CM690 II G500 Klipsch ProMedia 2.1 
Audio
Asus Xonar DX 
CPUMotherboardRAMHard Drive
A10-6800K Gigabyte GA-F2A85XN-WIFI G Skill 1600 CAS9 Kingston SSD Now 60GB 
Hard DriveOptical DriveCoolingOS
WD Caviar Blue 1TB LG Slim Blu-Ray player Silverstone NT06-PRO  Widows 7 Home Premium 
PowerCase
Silverstone Sfx Series ST45SF 450W Silverstone SG05 
  hide details  
Reply
post #63 of 153
Quote:
Originally Posted by returned4good View Post
I have, but that may be because I was dealing with Dells that carried the Dell Gremlin. I would totally believe that. I haven't dealt with one on a quality PC yet.
Am having a WD Caviar SE 160GB in my sig for two years.. Never failed on me..
Need a doctor??
(17 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i5-3570k Asus P8P67 Pro Asus GeForce GTX 460 Palit GeForce 9500GT 
RAMHard DriveOptical DriveCooling
Kingston HyperX 2x2GB DDR3 1600 1TB Samsung Spinpoint F3 Samsung SH-S223C Cooler Master Hyper 212X 
OSMonitorKeyboardPower
Windows 7 LG E2350T SteelSeries 7G FSP Aurum Gold 600W 
CaseMouseMouse PadAudio
X5 Raynor Tower G1 Razer Abyssus Razer Sphex Audio-Technica ATH-M50 
Audio
Edifier M3300SF 
  hide details  
Reply
Need a doctor??
(17 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i5-3570k Asus P8P67 Pro Asus GeForce GTX 460 Palit GeForce 9500GT 
RAMHard DriveOptical DriveCooling
Kingston HyperX 2x2GB DDR3 1600 1TB Samsung Spinpoint F3 Samsung SH-S223C Cooler Master Hyper 212X 
OSMonitorKeyboardPower
Windows 7 LG E2350T SteelSeries 7G FSP Aurum Gold 600W 
CaseMouseMouse PadAudio
X5 Raynor Tower G1 Razer Abyssus Razer Sphex Audio-Technica ATH-M50 
Audio
Edifier M3300SF 
  hide details  
Reply
post #64 of 153
Quote:
Originally Posted by Brutuz View Post
Yeah, WD own in RMAs...But that's it.



Why? I've got Seagates that still work from my Athlon XP rig.



Then explain why every WD drive I've owned or seen a friend own has died within a year or 2.
Luck?? I'm having a WD Caviar SE in my sig for two years now.. Never failed on me..
Need a doctor??
(17 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i5-3570k Asus P8P67 Pro Asus GeForce GTX 460 Palit GeForce 9500GT 
RAMHard DriveOptical DriveCooling
Kingston HyperX 2x2GB DDR3 1600 1TB Samsung Spinpoint F3 Samsung SH-S223C Cooler Master Hyper 212X 
OSMonitorKeyboardPower
Windows 7 LG E2350T SteelSeries 7G FSP Aurum Gold 600W 
CaseMouseMouse PadAudio
X5 Raynor Tower G1 Razer Abyssus Razer Sphex Audio-Technica ATH-M50 
Audio
Edifier M3300SF 
  hide details  
Reply
Need a doctor??
(17 items)
 
  
CPUMotherboardGraphicsGraphics
Intel Core i5-3570k Asus P8P67 Pro Asus GeForce GTX 460 Palit GeForce 9500GT 
RAMHard DriveOptical DriveCooling
Kingston HyperX 2x2GB DDR3 1600 1TB Samsung Spinpoint F3 Samsung SH-S223C Cooler Master Hyper 212X 
OSMonitorKeyboardPower
Windows 7 LG E2350T SteelSeries 7G FSP Aurum Gold 600W 
CaseMouseMouse PadAudio
X5 Raynor Tower G1 Razer Abyssus Razer Sphex Audio-Technica ATH-M50 
Audio
Edifier M3300SF 
  hide details  
Reply
post #65 of 153
Quote:
Originally Posted by wongwarren View Post
Am having a WD Caviar SE 160GB in my sig for two years.. Never failed on me..
I had a Seagate fail.. Bought a WD.. Then it failed after a year...

Meh. Just a matter of luck @_@..
> Scotland
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X4 965 BE ASUS M4A89GTD 9600GT OC G.SKILL Ripjaws 4GB 
Hard DriveOptical DriveOSMonitor
1TB WD Cavier Black Lite-On SATA DVD+RW Windows 7 Professional Samsung BX2335 + Samsung 2253BW 
KeyboardPowerCaseMouse
Microsoft FSP FX600-GLN-E Aspire X-Cruiser Razer Diamondback 3G 
Mouse Pad
Wacom Intuios 4 Medium 
  hide details  
Reply
> Scotland
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II X4 965 BE ASUS M4A89GTD 9600GT OC G.SKILL Ripjaws 4GB 
Hard DriveOptical DriveOSMonitor
1TB WD Cavier Black Lite-On SATA DVD+RW Windows 7 Professional Samsung BX2335 + Samsung 2253BW 
KeyboardPowerCaseMouse
Microsoft FSP FX600-GLN-E Aspire X-Cruiser Razer Diamondback 3G 
Mouse Pad
Wacom Intuios 4 Medium 
  hide details  
Reply
post #66 of 153
Quote:
Originally Posted by TDS View Post
Umm because if your at the "oh crap its not working now" stage AFTER tearing into it yourself.. then its considered your choice and your risk .. so your repair not theirs.

Who do you think pays for the "warranty covered free repair" ?? There has to be rules and regulation to it, or no company would offer this.
I'm pretty sure thats not true, unless the upgrade you attempted is the source of the problem.

My wife bought a netbook with leftover scholarship money last year, and when we bought it, we ordered a RAM upgrade with it. I popped off the RAM shield on the bottom of the laptop, installed the new RAM, making sure it was properly seated and secure, and closed it up. Tried to boot it, and nothing happened. Replaced the old RAM, still nothing.

Sent it in for an RMA, and they sent it back, no issue.

I'm pretty sure there is some sort of restriction over what you can deny warranty work for, much like changing the oil in your new car [a car dealer can't void your warranty if you change your own oil / oil filter unless they offer to do it for free].
Quote:
Originally Posted by TDS View Post
but the OP is not discussing the cost of it, they are discussing the fact that they want paid for the repair rather than a freebie warranty instead for a failed repair attempt.

If you went to all the trouble to have someone work on the machine then why not just purchase a new drive yourself and have him install it... less hassle and less time waiting for warranty service.
Not true either. I've had people come to me with OEM computers, and I get on the phone with their tech support and lay out the whole story. I had one person come to me with a computer that had a bad HDD. I went through the basic diagnostics, and called up dell tech support, and got an RMA going to get the HDD replaced after explaining that I'm the neighborhood tech guy.

IMO the guy in the article should file a small claim and see where things go from there.
Edited by Bluescreen_Of_Death - 4/26/11 at 2:23am
post #67 of 153
Quote:
Originally Posted by Bluescreen_Of_Death View Post
I'm pretty sure thats not true, unless the upgrade you attempted is the source of the problem.

My wife bought a netbook with leftover scholarship money last year, and when we bought it, we ordered a RAM upgrade with it. I popped off the RAM shield on the bottom of the laptop, installed the new RAM, making sure it was properly seated and secure, and closed it up. Tried to boot it, and nothing happened. Replaced the old RAM, still nothing.

Sent it in for an RMA, and they sent it back, no issue.

I'm pretty sure there is some sort of restriction over what you can deny warranty work for, much like changing the oil in your new car [a car dealer can't void your warranty if you change your own oil / oil filter unless they offer to do it for free].


Not true either. I've had people come to me with OEM computers, and I get on the phone with their tech support and lay out the whole story. I had one person come to me with a computer that had a bad HDD. I went through the basic diagnostics, and called up dell tech support, and got an RMA going to get the HDD replaced after explaining that I'm the neighborhood tech guy.

IMO the guy in the article should file a small claim and see where things go from there.
Moss Magnuson Warranty Act
post #68 of 153
I dont see what is wrong with this. They do specify not to write, edit or try and remove the sticker from the disk when you open an RMA ticket.

Why would you write that on it anyway? Its stupid.
Gentoo
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 @ 3.6GHz Asus P5Q Pro 2x ATI HD4850 Crossfire 4GB 800Mhz 
Hard DriveOptical DriveOSMonitor
2x 500 F1 Spinpoint RAID 0, 1TB WD Black, 2TB NAS DVD RW Gentoo / Windows 7 32 Inch Samsung + 22 Inch Samsung + 19 Inch LG 
KeyboardPowerCaseMouse
Razer Lycosa 750 Watts Antec 902 Razer Deathadder 
Mouse Pad
A razer one 
  hide details  
Reply
Gentoo
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 @ 3.6GHz Asus P5Q Pro 2x ATI HD4850 Crossfire 4GB 800Mhz 
Hard DriveOptical DriveOSMonitor
2x 500 F1 Spinpoint RAID 0, 1TB WD Black, 2TB NAS DVD RW Gentoo / Windows 7 32 Inch Samsung + 22 Inch Samsung + 19 Inch LG 
KeyboardPowerCaseMouse
Razer Lycosa 750 Watts Antec 902 Razer Deathadder 
Mouse Pad
A razer one 
  hide details  
Reply
post #69 of 153
Toshiba is stupid for denying warranty for this reason but its understandable.

However that tech guy is a complete idiot to write anything on a sticker with a permamnent marker and then send it in for RMA.

I guess it depends from laptop to laptop, brand to brand wether your warranty is void if you open it up. I have this :


There are seperate compartments for the RAM, HDD and the optical drive. All are removable without opening the whole thing up. I don't think it'd void my warranty if I replace a HDD or upgrade RAM. Bottom left is battery, which is removed.
Small Black Box
(15 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II 955BE K9A2VM-FD ASUS GTX560 OCZ DDR2 PC2-8000 2 x 2 GB Platinum Edition 
Hard DriveHard DriveCoolingKeyboard
Seagate Barracuda 7200rpm WD Caviar Green  CM N520 Cpu Cooler Microsoft Sidewinder X6 
PowerCaseMouseMouse Pad
PC P&C Silencer 610W CM Elite 342 Logitech G9x ARTISAN HIEN-Value 
  hide details  
Reply
Small Black Box
(15 items)
 
  
CPUMotherboardGraphicsRAM
Phenom II 955BE K9A2VM-FD ASUS GTX560 OCZ DDR2 PC2-8000 2 x 2 GB Platinum Edition 
Hard DriveHard DriveCoolingKeyboard
Seagate Barracuda 7200rpm WD Caviar Green  CM N520 Cpu Cooler Microsoft Sidewinder X6 
PowerCaseMouseMouse Pad
PC P&C Silencer 610W CM Elite 342 Logitech G9x ARTISAN HIEN-Value 
  hide details  
Reply
post #70 of 153
Bad repair tactic done by inexperienced person, it seems. As other have said, you should have just bought a new HDD and installed that one. It would have been easy to do data recovery or back up files from the first HDD and move them onto a replacement, and much less costly.

People who bother with the manufacturer for repair (unless it is a truly expensive part like a CPU or high end mobo) are either noobs or console owners.
    
CPUMotherboardGraphicsRAM
i5 2500K @ 4.5 GA-P67A-UD3-B3 EVGA 570 8GB Gskill 1600mhz 
Hard DrivePower
1.5TB CORSAIR 850TX 
  hide details  
Reply
    
CPUMotherboardGraphicsRAM
i5 2500K @ 4.5 GA-P67A-UD3-B3 EVGA 570 8GB Gskill 1600mhz 
Hard DrivePower
1.5TB CORSAIR 850TX 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Rumors and Unconfirmed Articles
Overclock.net › Forums › Industry News › Rumors and Unconfirmed Articles › [Consumerist] Toshiba Won't Repair Faulty Hard Drive Because You Sharpied "Faulty" On