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[Consumerist] Toshiba Won't Repair Faulty Hard Drive Because You Sharpied "Faulty" On - Page 8

post #71 of 153
Quote:
Originally Posted by TDS View Post
Any company has the right to refuse warranty service if you allow the product to be handled by an 'unauthorized' repair facility or in your case an unauthorized repair person.

If you wanted them to warranty it in the first place why have anyone tear into it ? I am sorry but I side with the company on this one. From their standpoint, who is to say it wasnt damaged by the person opening up the machine ?
BINGO! The first thing I do any any desktop/laptop that looks even remotely new to me is I go to the manufacturer's website and see if it is still under warranty.

If you ask me the repair guy should have to pay for this seeing as he is the Neanderthal that wrote all over the drive. What an idiot.
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post #72 of 153
professional computer technician is not very professional.
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post #73 of 153
His dumb fault, I can honestly see why they wouldn't want to honor the warranty. Don't be a moron and modify (whatever the minuscule extent) any part of a computer that you might have to send in under warranty. Regardless, what kind of idiot scribbles something on a hard drive to identify it as faulty? You could just, oh, I don't know, tell the person that the hard drive in their computer is faulty, and tell them to send it in since it's under warranty...

That being said, I've never had a good experience with Toshiba laptops.

And also, this isn't really news.
    
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post #74 of 153
Take mental note to never buy Toshiba computer products.
post #75 of 153
Quote:
Originally Posted by PhillyOverclocker View Post
BINGO! The first thing I do any any desktop/laptop that looks even remotely new to me is I go to the manufacturer's website and see if it is still under warranty.

If you ask me the repair guy should have to pay for this seeing as he is the Neanderthal that wrote all over the drive. What an idiot.
Okay. It was dumb for him to write on the drive.

Does that justify the pricetag on the repair?
post #76 of 153
Quote:
Originally Posted by wongwarren View Post
This ^^ Plus WD drives are so reliable that you don't actually have to RMA them as oftem as you have to with other drives (:
I agree.

Quote:
Originally Posted by Brutuz View Post
Yeah, WD own in RMAs...But that's it.
Brutuz getting owned, again. Open mouth insert foot again never learns.
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post #77 of 153
Quote:
Originally Posted by Riou View Post
Take mental note to never buy Toshiba computer products.
I own a Toshiba M700 tablet pc. Its actually not bad.
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post #78 of 153
Quote:
Originally Posted by DiNet View Post
PRO and nothing less!!!
lolz, he's so "smart", not only he opened up notebook that's under warranty he has enough non-operating brain cells to write something on it :/
Removing a hard drive from a laptop is almost always covered in the warranty. It's fairly common that the laptop's hard drive is accessible by an access panel in the back, or the side.

Besides that, it IS professional standard to MARK all FAULTY devices as such. If you THINK it could be faulty, you go with "Suspect" or something like that, which you discuss with the people you work with, normally.

Considering how often a computer repair technician deals directly with faulty hardware (read: often enough), I'm not surprised that this was what he did with it. I'd have marked it with a smallish 'X' inside a circle, as that's the symbol I most always use to mean a device is suspected of being faulty. Extend the 'X's arms outside of the circle means that I know it is faulty.

Toshiba is being irrational in first suggesting that writing on the hard drive's label voids the warranty (unless they specifically do not allow a person to open the hard drive access panel, which does not seem to be the case as they're trying to say he "tore" the label, which he obviously did not), and then for trying to charge him 500% cost on parts. If they had just told him outright that they could not warranty the hard drive because he wrote on it, and then sell him a new hard drive at cost, this likely would not have been an issue. Now, though, Toshiba is getting bad press, and that's never a good thing.
post #79 of 153
Quote:
Originally Posted by Bunnywinkles View Post
I side with Toshiba here. why would you write on a hard drive that its faulty, put it back in the laptop, then expect it to be replaced? If you determine its faulty then contact them, let them know your steps for troubleshooting, and 90% of the time they will send you just a drive to replace yourself. If your a business they will usually cross ship too. Never deface something you want replaced under warranty though.
Why does it matter if they write on the hard drive or not? The marker doesnt affect the drive one way or another. If theyre worried they swapped drives the serial number is printed right on top. Toshiba has no right to refuse warranty for someone writing on their own property, and the repair estimate is beyond outrageous.
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post #80 of 153
I agree with the company here...I've had people bring me stuff that was under warranty and I tell them to take advantage of it. They paid for it after all. There is no way for the company to know if the hard drive wasn't dropped or static zapped on the logic board. Never mess with a warranty. Even if you suspect it might it is the hard drive it could very well end being a the controller on the monther board. I don't care what the problem is...if it is under warranty, send it in. They only time I don't undertand a company not fixing something is if some one changes the operating system. You here about that every now and then...especially if some one puts linux on it.

Though I think if a company is going to enforce this policy there should be "Warranty void if broken" seals on the access pannels of the laptop. I know I've seen them on some older laptops, but they've disappeared in later years.

Quote:
Originally Posted by channelx99 View Post
Why does it matter if they write on the hard drive or not? The marker doesnt affect the drive one way or another. If theyre worried they swapped drives the serial number is printed right on top. Toshiba has no right to refuse warranty for someone writing on their own property, and the repair estimate is beyond outrageous.
What if the hard drive could have been refurbished? That label has a serial number it making it a quasi legal document. They can't just print out a new one.
Edited by Vagrant Storm - 4/26/11 at 7:52am
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Overclock.net › Forums › Industry News › Rumors and Unconfirmed Articles › [Consumerist] Toshiba Won't Repair Faulty Hard Drive Because You Sharpied "Faulty" On