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[Consumerist] Toshiba Won't Repair Faulty Hard Drive Because You Sharpied "Faulty" On - Page 9

post #81 of 153
Quote:
Originally Posted by Lelouch View Post
Look, if anyone says this is stupid, you obviously don't know how warranty's work and I hope to god you don't dig into people's PC's.. The MOMENT you, without an A+ certification, and without a repair certification for the company (Dell, HP, ect) open the case/remove a screw, the warranty is void because you are not authorized to work on it while it is under warranty.

Standard operating procedure. Makes sure people don't break their own **** just to get it replaced..
Someone can open their laptop to upgrade the memory or hard drive WITHOUT voiding the warranty.
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post #82 of 153
Pretty funny. We do the same thing here where I work and have never had any company refuse to replace the drive.
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post #83 of 153
Quote:
Originally Posted by Vagrant Storm View Post

What if the hard drive could have been refurbished? That label has a serial number it making it a quasi legal document. They can't just print out a new one.

Sure they can, we do it where I work everyday and its for medical devices, units will come in with damaged or unreadable serial's and we print out duplicate ones. And were under FDA regulation so if they allow it, you know Toshiba could do this without as much as a hiccup.
 
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post #84 of 153
Isn't there a warning on the label on hard drives that say warranty is voided if the label is removed or messed with?
post #85 of 153
Rubbing Alcohol FTW
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post #86 of 153
I see Toshiba is still in the stone ages with there customer service.....I could buy ummmm maybe 13x 500GB Samsung drives for that cost, maybe more.

I never liked Toshiba anyway and this just makes it worse!
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post #87 of 153
The guy should have checked the warranty status of the computer before opening it up or writing on the drive. That said, Toshiba's charge here is ridiculous.

I work in tech support, and we do hard drive replacements ALL THE TIME. Hard drives are nearly universally considered user-replaceable (that is, replacing them does not void the warranty on the machine). He shouldn't have gone to the manufacturer, rather, he should have just replaced the drive for his neighbor and charged him the cost of the replacement drive plus labor.
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post #88 of 153
I'm on Toshiba with this one, learn from this and send RMA's like you got them; untampered with. I love Toshiba products, but have never had to send anything their way. That said...replacing and cloning the drive would have been cheaper and easier. I wonder if that "professional" has seen the deals on Newegg after that enormous parts and labor fee
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post #89 of 153
Quote:
Originally Posted by channelx99 View Post
Someone can open their laptop to upgrade the memory or hard drive WITHOUT voiding the warranty.
Only if you use the own manufacturers RAM.

Quote:
Originally Posted by Hiep View Post
Isn't there a warning on the label on hard drives that say warranty is voided if the label is removed or messed with?
More than likely. This is just someone making a sophomoric mistake and not wanting to own up to it..
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post #90 of 153
Quote:
Originally Posted by Bluescreen_Of_Death View Post
Okay. It was dumb for him to write on the drive.

Does that justify the pricetag on the repair?
If the data recovery requires a cleanroom that is the cheapest price I have ever heard of. I had a customer who needed to send her drive out to have the data retrieved. She was in the middle of writing the second installment of a 3-book deal worth $400,000 and her drive just took a crap. I couldn't get it to be recognized and you could tell it wasn't even spinning at all. It was totally bricked. I sent it to an outfit in Colorado and they needed to open it up, but they got every last bit of data back for her.

It cost her $1400 for the data recovery and another $150 for my services, and I am certain she would have paid ten times that if need be.
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Overclock.net › Forums › Industry News › Rumors and Unconfirmed Articles › [Consumerist] Toshiba Won't Repair Faulty Hard Drive Because You Sharpied "Faulty" On