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[Consumerist] Toshiba Won't Repair Faulty Hard Drive Because You Sharpied "Faulty" On - Page 10

post #91 of 153
Quote:
Originally Posted by Hiep View Post
Isn't there a warning on the label on hard drives that say warranty is voided if the label is removed or messed with?
Probably in some super micro legal font that requires a microscope to read and is in legal jargon that takes

"DON'T WRITE ON THIS STICKER OR YOUR WARRANTY IS VOIDED"

and turns it into

"Heretoforth the electrical/mechanical computer accessory within question shall not have cuneiform configurations of the alphanumeric designation affixed upon its agglutinant backed apperception. Failure to abide by or comply by this standard shall forego, void and nullify said guarantee. "
    
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post #92 of 153
It's just another reason not to waste money or time on Toshiba - warranty coverage that doesn't cover defects, shoddy hard drive seconds, and massive screen failures. Now, add in exploding batteries and they could be the next Sony.
post #93 of 153
I'm with the company. Don't write on the damn HDD.
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post #94 of 153
Quote:
Originally Posted by Ocnewb View Post
I would never write/mark/touch/tear the original factory label on all my stuffs.
Yeah man I always keep the labels pristine on faulty, or otherwise broken, equipment I have...
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post #95 of 153
Quote:
Originally Posted by Monkey92 View Post
Um, I hope there's more to this story.

>open laptop cause it's not working
>oh the hard drive is dead
>better write faulty on it so toshiba knows where the problem is xD
>implying toshiba doesn't go through thousands of laptops and knows dang well how to figure out if the HARD DRIVE is dead

Chris, you gone full retard.
Or, maybe, you know, he owns a shop and has plenty of hard drives and doesn't want anyone's time wasted by him or an employee accidentally putting that hard drive in a working PC?
    
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post #96 of 153
is there a reason why a sticker or something else less permanent than a sharpie couldn't have been used?
post #97 of 153

Why buy toshiba in the first place?
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post #98 of 153
Quote:
Originally Posted by edalbkrad View Post

Why buy toshiba in the first place?
They have and continue to make some of the best laptops available. Seriously, is the entirety of OCN so retarded to think Toshiba sucks, as a whole? I mean, really???
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post #99 of 153
Oh.........
I guess I shouldnt write on my hard drives anymore to label them and their contents for easy swaps huh.............

Personally - I see it like this.
He wrote on the sticker.
So what?
Does that mean the entire hard drive needs to be scrapped and/or repaired for an outrageous price? That's horrible. That's not customer service. Sure, there are warranty limitations but writing voids it all together? That's just garbage in my opinion. A good company with good customer support that has a good warranty that actually cares, would easily ignore the writing and actually look to see what the problem is of the drive THEN decide.
That's how it should be. This isn't a case where the warranty is voided, and some guy is trying to pull one over on the big money-making company.
Edited by OmegaNemesis28 - 4/26/11 at 8:28pm
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post #100 of 153
Quote:
Originally Posted by Lelouch View Post
Look, if anyone says this is stupid, you obviously don't know how warranty's work and I hope to god you don't dig into people's PC's.. The MOMENT you, without an A+ certification, and without a repair certification for the company (Dell, HP, ect) open the case/remove a screw, the warranty is void because you are not authorized to work on it while it is under warranty.

Standard operating procedure. Makes sure people don't break their own **** just to get it replaced..
Not entirely true, the Magnuson-Moss Act appears to allow conumers to use their own parts in a system, while also not stating to use an authorized dealer to install it.

And also no Dell support will tell many clients to open their system during troublshooting... even laptops... also FYI Dell's have no warranty void sticker anywhere on the system so assuming you can reassemble properly. They wouldn't know the difference.
     
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