My brawl with Dell to get Windows Vista refunded - Overclock.net

DaRkLoRd65535 · 06-17-07

My brawl will Dell to get Windows Vista refunded!!!

I ordered an e1705 (with a go 7900gs)
and want to get Vista refunded because i want to run xp on it anyways.

Here was my chat with them and i guess i will have to wait till Monday to call them....

Quote:

How May I help You?Exit 1:44:16 PM System Your chat session will begin shortly.
1:44:16 PM System Please note that you’ll have the opportunity to provide us feedback on your chat experience at the end of this session, so don’t

close this window until you’ve taken the survey.
1:44:20 PM System Need information on how to get a copy of your installation CDs or manual? Click on the page above or use the link shown below.
1:44:31 PM System http://support.dell.com/support/topi...t_backup_media
1:44:35 PM System Arora Sandeep has joined this session!
1:44:35 PM System Connected with Arora Sandeep
1:44:41 PM Arora Sandeep Thank you for contacting Dell Customer Service Chat. My name is Sandeep. How may I help you?
1:45:09 PM Robert Hello, I have read online that i can get a refund from my windows OS
1:45:21 PM Robert I do in fact already own a copy of windows
1:45:45 PM Robert so i do not see the need in having a second copy of the OS and would like a refund
1:45:45 PM Arora Sandeep Okay.
1:46:00 PM Arora Sandeep Okay.
1:46:20 PM Arora Sandeep I would be glad to assist you and give you the required information.
1:46:25 PM Robert thank you
1:46:55 PM Arora Sandeep For verification purposes, please provide me with the name that is there on the accounts.
1:47:14 PM Robert Robert XXXXXXXXXXXX
1:47:50 PM Arora Sandeep Thank you. Is XXXXXXXXXXXX your current e-mail address?
1:48:00 PM Robert yes
1:48:20 PM Arora Sandeep Thank you for the information.
1:49:15 PM Arora Sandeep Robert, I see that you haven't been charged anything for the Windows Vista Home Premium OS as it is pre installed on your

computer.
1:49:45 PM Robert but no the less, i am charged for windows being pre inclued
1:51:11 PM Arora Sandeep Robert As per the information available at my end, you have not been charged anything for that. It is absolutely free for

you. Whether you take any Windows OS or not, it wont change the price of the order.
1:51:54 PM Robert the Microsoft EULA says, that any unsued OS will be refunded
1:52:05 PM Robert unused*
1:53:06 PM Arora Sandeep Robert, this condition applies only if you purchase the Windows OS from Microsoft.
1:53:41 PM Arora Sandeep However, we are sending you Windows absolutely free of cost.
1:54:41 PM Arora Sandeep I have not received a response in over a minute, please respond within the next two minutes to allow me to continue our

chat.
1:54:48 PM Robert h/o
1:55:01 PM Arora Sandeep Okay.
1:55:03 PM Robert Windows costs money -- everyone knows that.
1:56:12 PM Robert Microsoft contracts out to you and you preinstall it on all the computers.
1:56:30 PM Robert I dont want to pay for this extra software that I do not need.
1:57:26 PM Arora Sandeep Robert, I am sending you an email with the price of this order.
1:57:50 PM Arora Sandeep You can check that you have not been charged for this software.
1:58:07 PM Robert Its part of the price of the laptop, its included in the price
1:58:45 PM Robert Nothing is free, the retail price of Windows Vista Home Premium is $199
1:59:04 PM Robert you inclued this price with the laptop
1:59:51 PM Arora Sandeep Robert, I see that your order is in production right now and you can make changes to your order.
2:00:14 PM Arora Sandeep I would have been happy to help you. However, we at customer service do not have the expertise and access to modify the

order, I suggest you to speak with our Order Modification Department as they would be the best people to assist you with this issue. You can call them

at 1-800-247-2076 between 7AM to 11 PM CST Monday to Saturday. You may also change the order yourself by clicking on

http://support.dell.com/support/changeorder
2:00:37 PM Robert It doesnt give me the option to take windows off
2:01:16 PM Arora Sandeep Please contact at 1-800-247-2076. They will be able to make changes to the order for you.
2:01:24 PM Robert Thank you
2:01:41 PM Arora Sandeep How am I doing so far at resolving this issue to your satisfaction? At the end of our interaction an instant survey will be

offered to you in this chat window, so please keep the window open to participate in the survey.
2:01:46 PM Arora Sandeep Is there anything else I can assist you with today?
2:01:51 PM Robert No thanks
2:02:01 PM Arora Sandeep You've indicated that there are no other issues you need my assistance with. With that in mind, is it okay with you if I

exit this chat now?
2:02:10 PM Robert yes
2:02:46 PM Arora Sandeep Thank you for using Dell Customer Service chat to resolve your issue today. For referencing our interaction today you may

use case #XXXXXX . This case number holds information on our interaction today and will assist you with contacting Dell in the future. Also, feel

free to visit us at www.support.dell.com. Have a wonderful day ahead.
2:03:01 PM System Arora Sandeep has left this session!
2:03:01 PM System The session has ended!

**Chozart** · 06-17-07

Trust me... you're not going to get a dime!

Just for the heck of it... this would be an estimation of value:
Uograding to Vista Business will cost you $99 at Dell. However, on Newegg, Vista Business OEM sells for $139.99. Thus, the value of the installed Home Premium is about $139.99 - $99 = $40.99

When comparing with Ultimate ($199 for the Dell, and $189.99 OEM on Newegg), we actually get a negative value for the Vista Home Premium installed on the Dell

Dell gets those Vista licenses in such bulk that it doesn't cost them a whole lot (I'd say... if anything). Plus, the fact that it's installed already voids the clause in the EULA, since installing is a form of use.

Again, I don't see you getting money back for it.

DaRkLoRd65535 · 06-17-07

Quote:

Originally Posted by Chozart

Trust me... you're not going to get a dime!

Just for the heck of it... this would be an estimation of value:
Uograding to Vista Business will cost you $99 at Dell. However, on Newegg, Vista Business OEM sells for $139.99. Thus, the value of the installed Home Premium is about $139.99 - $99 = $40.99

When comparing with Ultimate ($199 for the Dell, and $189.99 OEM on Newegg), we actually get a negative value for the Vista Home Premium installed on the Dell

Dell gets those Vista licenses in such bulk that it doesn't cost them a whole lot (I'd say... if anything). Plus, the fact that it's installed already voids the clause in the EULA, since installing is a form of use.

Again, I don't see you getting money back for it.

Oh, rly???? the EULA does state that (if you decline it, which you can) you get your money back.... Its not like im the first to do this i got the idea from this guy http://www.theinquirer.net/default.aspx?article=35610

and i guess vista is $159.95 off of the windows website...

and retail vista home premium is $219 off newegg

iandh · 06-17-07

Well, the way I look at it is this: Everyone's time is worth a certain amount of money. Some more, some less. You need to ask yourself whether the value of the amount of time you spend screwing around trying to bully dell into refunding you exceeds the value of the refund you are going to get, and seeing that this is an uphill battle anyways at best case I see you breaking even.

DaRkLoRd65535 · 06-17-07

well since i work a min wage job (NY) it makes my time worth $7.15/hr

**Chozart** · 06-17-07

Ok,

You might have a shot getting *some* money back.

Just don't use prices that are listed on MS.. since that's end-user prices, and since you got it from Dell, it'll be a LOT less (since it's bulk in tens of thousands most likely).

**Mootsfox** · 06-17-07

Can you just resell your copy of Vista? You would get more money that way anyways.

blupupher · 06-17-07

They give you Windows for free when you buy a Dell. the only way to get money back is if you upgrade the OS then don't want it.
And as said, don't compare Retail prices, the copy you have is OEM, and like Chozart said, Dell's price for an OS is minimal, way less than OEm price online.

redsox83381 · 06-17-07

A lot of people have gotten their money back from dell. But all the people who I read about who did it did it from Germany dell or France dell.

**Chozart** · 06-18-07

Quote:

Originally Posted by redsox83381

A lot of people have gotten their money back from dell. But all the people who I read about who did it did it from Germany dell or France dell.

Given that information, plus that the link he OP referred to is in the UK, I get a feeling that this might be due to differences in the laws in the EU and the US. IT seems to me that in Europe the law is more in favor with the buyer, while US law likely sides with Dell (otherwise, this would happen much more often).

And yes, do not compare with retail! Those licenses are different. Plus, the OEM license cannot be sold, since it's 'married' to the Dell.

I really don't give you a lot of chance.

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My brawl with Dell to get Windows Vista refunded

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