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Narrowing down strange hard shutdown

 
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post #1 of 9 (permalink) Old 04-08-2019, 02:22 PM - Thread Starter
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Narrowing down strange hard shutdown

Hey everyone, I'm having an issue with my machine that I'm having a hard time figuring out exactly where to focus my attention.

So, first off, system specs:
AMD FX 8370 @ stock 4 Ghz
MSI 990FXA-Gaming
G.Skill Sniper 2133Mhz 16Ghz ([email protected] 1866Mhz)
2 x Sapphire R9 380 4Gb
Raidmax Vampire RX-800GH 80+ Gold
Win10 Pro 64Bit
Full custom loop on the CPU. Full load temps max at 45C

Now, down to the issue at hand.
In certain games, at random times, the machine will hard shutdown. No crash screen, no BSOD. Just shuts down. Doesn't restart itself.
Games I have noticed this in so far: DA: Inquisition, and Borderlands 2 GOTY
Sometimes it'll happen right after the intro to the game, other times it won't happen for a good hour or more.

Things I've tried so far:
Stress test CPU with IBT and Prime95, as well as stress Gpu in GPU-Z simultaneously. Runs forever with no issues. 24 hour stable if it matters to anyone.
Set CPU voltage manually in BIOS (This Cpu only likes 1.392-1.4)
Set RAM voltage manually in BIOS (1.6)
Tried with single Gpu and XFire. With XFire mode enabled and disabled, 1 gpu physically removed as well.

Any other ideas to check into would be appreciated. I can't seem to find anything obvious as to why this is happening. It seems to hard shutdown similar to what you'd see when the RAM is bad or the RAM isn't compatible with the Mobo at a certain speed. But it will run all day in games that are far more taxing than DA:Inquisition or Borderlands.
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post #2 of 9 (permalink) Old 04-08-2019, 02:29 PM
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Have you ruled out a broken power button?

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post #3 of 9 (permalink) Old 04-08-2019, 02:31 PM - Thread Starter
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Quote: Originally Posted by nick name View Post
Have you ruled out a broken power button?
Yes, actually, I have. Disconnected power to mobo and powered it on from the pins directly.
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post #4 of 9 (permalink) Old 04-08-2019, 02:36 PM
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Since you have a Raidmax PSU, I'm just going to say it's the PSU having a hard time delivering power to your system. I would never trust a Raidmax PSU with any system.

I'll be flabbergasted if someone says and proves that this is actually a good PSU.


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post #5 of 9 (permalink) Old 04-08-2019, 02:52 PM - Thread Starter
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Quote: Originally Posted by TwoCables View Post
Since you have a Raidmax PSU, I'm just going to say it's the PSU having a hard time delivering power to your system. I would never trust a Raidmax PSU with any system.

I'll be flabbergasted if someone says and proves that this is actually a good PSU.
This has also been an idea of mine about the PSU. However, it doesn't account, or make sense to me, for why it only shuts down in certain games, and not any others? Or, why I can run IBT and GPU-z to stress the system all day and never experience a random shutdown.

I understand that it all could just be random circumstance. Something about that particular game is causing it, where others don't.

It doesn't seem to happen any more often with both cards in use, or any less often with just one card installed. Or why it will happen within minutes some times, and other times it won't happen for hours if at all.

I might be trying to justify things that don't matter or pertain to the issue, I'm just trying to rationalize it in my head.
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post #6 of 9 (permalink) Old 04-08-2019, 03:19 PM
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You've checked the system logs (event viewer) and there's nothing except "kernel power" for each shutdown? If it's mostly gaming I'd fully clean out and re-install the GPU driver, after that I'd probably end up putting a clean Windows on, just to be more satisfied that it's not a software issue before suspecting which hardware it might be.

Seems like it wouldn't be GPU since you have two and would most likely end up with a good one and a bad one (have you tried both separately?). A faulty PSU could cause your symptoms but that would be a wild guess and it's virtually impossible without masses of high end equipment to diagnose one, only try a different one and see what happens.


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post #7 of 9 (permalink) Old 04-09-2019, 06:37 AM - Thread Starter
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Quote: Originally Posted by Darren9 View Post
You've checked the system logs (event viewer) and there's nothing except "kernel power" for each shutdown? If it's mostly gaming I'd fully clean out and re-install the GPU driver, after that I'd probably end up putting a clean Windows on, just to be more satisfied that it's not a software issue before suspecting which hardware it might be.

Seems like it wouldn't be GPU since you have two and would most likely end up with a good one and a bad one (have you tried both separately?). A faulty PSU could cause your symptoms but that would be a wild guess and it's virtually impossible without masses of high end equipment to diagnose one, only try a different one and see what happens.
Strange thing is, there aren't even any errors or alerts in the logs for the shutdown. It's as though it's seeing a clean shutdown.

And yes, I swapped out each GPU for a day to test. It seemed to happen just as often between each GPU. It's just weird, because it's as random and intermittent as it gets. Sometimes it may not happen for hours of gaming.

I just last night did a clean install of the latest 19.4.1 drivers, so i will be testing that as soon as I can to see if there is any change.
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post #8 of 9 (permalink) Old 04-09-2019, 06:40 AM
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The number of good Raidmax units can be counted on one hand all the others are mediocre at best and god awful at worst
The Vampire is pretty new so i cant find any reviews of it but the OEM is HEC so i would assume its not very good

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post #9 of 9 (permalink) Old 08-12-2019, 10:44 AM - Thread Starter
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Quote: Originally Posted by shilka View Post
The number of good Raidmax units can be counted on one hand all the others are mediocre at best and god awful at worst
The Vampire is pretty new so i cant find any reviews of it but the OEM is HEC so i would assume its not very good
Sorry for not replying to this in so long.

I have confirmed that it is a fault of not enough power draw on the Vampire. I switched to a single RX 580 and no issues since.
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