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post #1 of 5 (permalink) Old 07-11-2019, 12:59 AM - Thread Starter
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Asrock Tech Support

Currently having issues getting Asrock tech support to respond to their tech support submissions. Is there an Asrock rep on here or does someone know someone? I has been 1 week and no response, never had an issue with their gear before. So I guess, now I know. Any one else have bad experience with Asrock.

CPU: AMD Ryzen Threadripper 1950X Processor
Mobo: Asrock X399 Taichi
VGA: Asrock Phantom Gaming Radeon VII
RAM: G-Skill 3200 RipJaws F4-3200C16-16GVK
Storage: Samsung M.2 850 EVO 1TB
PSU: Seasonic Prime Ultra 1000 Platinum
Cooling: HeatKiller For CPU & Bykski for GPU


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post #2 of 5 (permalink) Old 07-11-2019, 01:04 AM
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It took maybe a week for them to respond to my initial mail for some issue with the motherboard. After that, their next response was quite fast, within a day i would say.

What is your issue anyway?

Previous Hardware:
Spoiler!
Desktop PC
(19 items)
CPU
AMD FX-8320
Motherboard
ASRock Fatal1ty 990FX Killer
GPU
Sapphire Nitro+ RX480
GPU
XFX RX470 Singlefan
GPU
MSI RX580 GamingX 4GB
RAM
Mushkin Redline 996996 2x4GB 2133Mhz
Hard Drive
Western Digital 160GB 7200RPM 8MB
Hard Drive
Maxtor 250GB 7200RPM 8MB
Hard Drive
Corsair Force LS
Hard Drive
WesternDigital Blue 500GB 7200RPM 16MB
Power Supply
Corsair TX850M
Cooling
ThermalTake Frio Silent 14
Case
ThermalTake View 27
Operating System
Windows 10 Enterprise 1607
Operating System
Linux Mint 17.3 Rosa
Monitor
AOC i2267FWH
Keyboard
Logitech K120
Mouse
Bloody V5
Audio
Corsair HS30 Raptor
▲ hide details ▲
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post #3 of 5 (permalink) Old 07-12-2019, 12:14 AM - Thread Starter
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Initial setup of Ryzen 7 1700 & Asrock Motherboard was showing Debug cade 00. which is the CPU. So I figured the CPU was bad, Swapped with another Ryzen CPU, board Gave same error. Used Ryzen 7 1700 on another motherboard and it booted. So I guess the board is dead, I checked everything. Ram, CPU, GPU, HDD, SSD, Optical drive.

CPU: AMD Ryzen Threadripper 1950X Processor
Mobo: Asrock X399 Taichi
VGA: Asrock Phantom Gaming Radeon VII
RAM: G-Skill 3200 RipJaws F4-3200C16-16GVK
Storage: Samsung M.2 850 EVO 1TB
PSU: Seasonic Prime Ultra 1000 Platinum
Cooling: HeatKiller For CPU & Bykski for GPU


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post #4 of 5 (permalink) Old 07-12-2019, 01:29 AM
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Hm, where are the RAM sticks located as slots, A1/B1 or A2/B2?

Can you boot with 1 stick only?

What the board do when you boot it? Do the fans starts spinning, LEDs turning on?

Previous Hardware:
Spoiler!
Desktop PC
(19 items)
CPU
AMD FX-8320
Motherboard
ASRock Fatal1ty 990FX Killer
GPU
Sapphire Nitro+ RX480
GPU
XFX RX470 Singlefan
GPU
MSI RX580 GamingX 4GB
RAM
Mushkin Redline 996996 2x4GB 2133Mhz
Hard Drive
Western Digital 160GB 7200RPM 8MB
Hard Drive
Maxtor 250GB 7200RPM 8MB
Hard Drive
Corsair Force LS
Hard Drive
WesternDigital Blue 500GB 7200RPM 16MB
Power Supply
Corsair TX850M
Cooling
ThermalTake Frio Silent 14
Case
ThermalTake View 27
Operating System
Windows 10 Enterprise 1607
Operating System
Linux Mint 17.3 Rosa
Monitor
AOC i2267FWH
Keyboard
Logitech K120
Mouse
Bloody V5
Audio
Corsair HS30 Raptor
▲ hide details ▲
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post #5 of 5 (permalink) Old 07-14-2019, 10:07 AM
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To troubleshoot that kind of error you need to put only 1 (known good) RAM stick in and remove the battery and power. Do the Clear CMOS jumper swap and hold the power button down for 10 seconds to clear capacitors.
The change clear cmos jumper back to std position. Then put back in battery. Unplug everything (all sata, usb, gpus, ssds, front panel connectors/headers etc) but keep CPU fan connected. (we will assume that CPU fan isn't shorted out here and you know that it spins)
Then connect AC and using the motherboard's power button or screw driver turn on PC. If it boots and goes through error codes on LEDs (showing that is booting ok) then turn it off and add GPU+monitor. Should see bios boot screen then you can add keyboard to save some basic settings in the BIOS then slowly add hardware back.

While this probably isn't your problem I did have a weird issue a while ago with a case where the reset button was stuck down. This caused some serious boot up issues until I unplugged reset. So thats why it is important to unplug everything when troubleshooting boot problems. Also on AM4 there are various weird ways the BIOS settings can go bad which is why the CLR CMOS is important.
For reference on Asrock AM4 boards that I have seen if there is something shorted out there is a good chance that about half of the fan headers will not activate. So if you see an AM4 PC where some of the fans don't spin on boot you have a serious hardware malfunction such as a short circuit. (even on front panel header)
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