Gigabyte warranty nightmare
I’m an avid reader (not poster) of this forum and have many years of experience in building my own rigs.
I purchased my Gigabyte X570 AORUS Pro (no Wifi) mainboard on September 17, 2019, at my local dealer. The board was part of a self assembled system and worked without any trouble until May 12, 2020. Then the on-board sound stopped working after a regular turn off turn on cycle.
There was zero signal on my headphones (I tried different pairs), as if the headphone plug was not even powered. After multiple attempts of uninstalling and reinstalling the whole range of Gigabyte drivers, including loading Windows 10 (latest update) in safe mode and using the generic Windows drivers I finally gave up and requested an RMA ticket through my dealer on May 14, 2020. The board was mailed to my dealer who releayed it to Gigabyte for repairs on May 19.
I requested the status of the RMA for the first time on June 9, 2020, and was told the board was still being repaired and should be returned next week.
On June 17, 2020, I requested another RMA status update and was told the board was under final review. Besides, Gigabyte apologizes for the delay due to relocating the RMA department internally.
On June 24, 2020, the board finally made it back to my dealer. According to the Gigabyte RMA crew no malfunction was found and the board was working according to specifications. No repairs were performed.
I emailed a detailed description of all the tests I had gone through back in May to be sure the mainboard was faulty, to my dealer, after which they checked the board for errors. The described problem was easily reproduced. Again, the faulty mainboard was sent to Gigabyte - on June 26, 2020.
On July 9, 2020, I called my dealer again to request another status update. I was told Gigabyte received the board only a few days ago and it was (again?) being checked for errors. It would be repaired and might be returned in about 1 1/2 weeks.
On July 10, 2020, I threw in the towel, decided to end this endless Odyssey and purchased an ASUS motherboard.
I will keep you posted on how much longer Gigabyte’s lies and delay tactics will continue in this case. Thanks for reading.
P.S.: I keep all email conversations and can prove everything I’ve posted here.
P.P.S.: Upon request I can provide Gigabyte RMA numbers to official Gigabyte reps on this forum.