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post #1 of 19 (permalink) Old 07-11-2020, 03:04 AM - Thread Starter
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Gigabyte warranty nightmare

I’m an avid reader (not poster) of this forum and have many years of experience in building my own rigs.

I purchased my Gigabyte X570 AORUS Pro (no Wifi) mainboard on September 17, 2019, at my local dealer. The board was part of a self assembled system and worked without any trouble until May 12, 2020. Then the on-board sound stopped working after a regular turn off turn on cycle.

There was zero signal on my headphones (I tried different pairs), as if the headphone plug was not even powered. After multiple attempts of uninstalling and reinstalling the whole range of Gigabyte drivers, including loading Windows 10 (latest update) in safe mode and using the generic Windows drivers I finally gave up and requested an RMA ticket through my dealer on May 14, 2020. The board was mailed to my dealer who releayed it to Gigabyte for repairs on May 19.

I requested the status of the RMA for the first time on June 9, 2020, and was told the board was still being repaired and should be returned next week.

On June 17, 2020, I requested another RMA status update and was told the board was under final review. Besides, Gigabyte apologizes for the delay due to relocating the RMA department internally.

On June 24, 2020, the board finally made it back to my dealer. According to the Gigabyte RMA crew no malfunction was found and the board was working according to specifications. No repairs were performed.
I emailed a detailed description of all the tests I had gone through back in May to be sure the mainboard was faulty, to my dealer, after which they checked the board for errors. The described problem was easily reproduced. Again, the faulty mainboard was sent to Gigabyte - on June 26, 2020.

On July 9, 2020, I called my dealer again to request another status update. I was told Gigabyte received the board only a few days ago and it was (again?) being checked for errors. It would be repaired and might be returned in about 1 1/2 weeks.

On July 10, 2020, I threw in the towel, decided to end this endless Odyssey and purchased an ASUS motherboard.

I will keep you posted on how much longer Gigabyte’s lies and delay tactics will continue in this case. Thanks for reading.



P.S.: I keep all email conversations and can prove everything I’ve posted here.
P.P.S.: Upon request I can provide Gigabyte RMA numbers to official Gigabyte reps on this forum.

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post #2 of 19 (permalink) Old 07-11-2020, 03:11 AM
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I stopped buying their boards and went back to asus ... though asus's rma is a nightmare to deal with here, also I have less problems with their boards, my last gigabyte board warped and my cpu was never oc'd >.>

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post #3 of 19 (permalink) Old 07-11-2020, 03:11 AM
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tbh, with this whole "pandemic" The timeline fits, they had your board for less than 3 weeks, accounting for shipping and everything else, not saying that someone didnt check your board, but maybe they couldn't replicate it?


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post #4 of 19 (permalink) Old 07-11-2020, 07:16 AM
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Ono, gigabyte has not changed. That is not how to do RMAs. When MSI receives your board they send you another one immediately. If you don't like it then rinse and repeat. No questions asked.

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post #5 of 19 (permalink) Old 07-11-2020, 08:39 AM
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Quote: Originally Posted by Bee View Post
I’m an avid reader (not poster) of this forum and have many years of experience in building my own rigs.

I purchased my Gigabyte X570 AORUS Pro (no Wifi) mainboard on September 17, 2019, at my local dealer. The board was part of a self assembled system and worked without any trouble until May 12, 2020. Then the on-board sound stopped working after a regular turn off turn on cycle.

There was zero signal on my headphones (I tried different pairs), as if the headphone plug was not even powered. After multiple attempts of uninstalling and reinstalling the whole range of Gigabyte drivers, including loading Windows 10 (latest update) in safe mode and using the generic Windows drivers I finally gave up and requested an RMA ticket through my dealer on May 14, 2020. The board was mailed to my dealer who releayed it to Gigabyte for repairs on May 19.

I requested the status of the RMA for the first time on June 9, 2020, and was told the board was still being repaired and should be returned next week.

On June 17, 2020, I requested another RMA status update and was told the board was under final review. Besides, Gigabyte apologizes for the delay due to relocating the RMA department internally.

On June 24, 2020, the board finally made it back to my dealer. According to the Gigabyte RMA crew no malfunction was found and the board was working according to specifications. No repairs were performed.
I emailed a detailed description of all the tests I had gone through back in May to be sure the mainboard was faulty, to my dealer, after which they checked the board for errors. The described problem was easily reproduced. Again, the faulty mainboard was sent to Gigabyte - on June 26, 2020.

On July 9, 2020, I called my dealer again to request another status update. I was told Gigabyte received the board only a few days ago and it was (again?) being checked for errors. It would be repaired and might be returned in about 1 1/2 weeks.

On July 10, 2020, I threw in the towel, decided to end this endless Odyssey and purchased an ASUS motherboard.

I will keep you posted on how much longer Gigabyte’s lies and delay tactics will continue in this case. Thanks for reading.



P.S.: I keep all email conversations and can prove everything I’ve posted here.
P.P.S.: Upon request I can provide Gigabyte RMA numbers to official Gigabyte reps on this forum.
Hi,
There is no gigabyte rep on ocn.

CPU
i9-9940x With Optimus SigV2 and Heatkiller VRM copper-plexi water block
Motherboard
ASUS x299 Rampage VI Apex
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Titan Xp with copper-plexi Water Block
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Trident Z 3600C16 4x8gb's b-die default timings 16-16-16-36 F4-3600C16Q-32GTZKK
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Samsung 970 Evo Plus 500gb M.2/ Samsung 850 Pro 256gb for os and 500gb evo for favorite games plus other wd hdd's for data and backup's
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LG Blu-Ray WH16NS40
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evga 1200p2
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D5 pump reservoir combo/ GTX280/ VRM block/ GTX280/ D5 top/ CPU block/ GPU block/ Mora 360/ repeat.
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MO-RA3 360 PRO stainless steel (25022)
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Redragon Perdition
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10900k batch # X016E724 with Optimus Foundation water block
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LG Blu-Ray WH16NS40
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D5 reservior combo/ 240GTX/ 240GTX/ D5 Top/ CPU block/ Gpu block/ Mora 360LT/ back to reservoir
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Mora 360LT black 25000
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EVGA 1000-P2
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D5 reservior combo/ 240GTX/ Koolance VRM block/ 240GTX/ D5 Top/ CPU block/ Gpu block/ Mora 360LT/ back to reservoir
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Mora 360LT black 25000
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Corsair 450D with added 2nd floor to house radiator on top
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post #6 of 19 (permalink) Old 07-11-2020, 09:17 AM - Thread Starter
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Quote: Originally Posted by ThrashZone View Post
Hi,
There is no gigabyte rep on ocn.
GBT-MatthewH ? For instance.

But frankly, Gigabyte doesn’t give a damn, anyway.

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post #7 of 19 (permalink) Old 07-11-2020, 09:19 AM
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Quote: Originally Posted by Bee;28533676 [MENTION=500510
GBT-MatthewH ? For instance.

But frankly, Gigabyte doesn’t give a damn, anyway.
Hi,
Best way to find out is @GBT-MatthewH

Last post 1-30-2020 and said he left giga lol

CPU
i9-9940x With Optimus SigV2 and Heatkiller VRM copper-plexi water block
Motherboard
ASUS x299 Rampage VI Apex
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Titan Xp with copper-plexi Water Block
RAM
Trident Z 3600C16 4x8gb's b-die default timings 16-16-16-36 F4-3600C16Q-32GTZKK
Hard Drive
Samsung 970 Evo Plus 500gb M.2/ Samsung 850 Pro 256gb for os and 500gb evo for favorite games plus other wd hdd's for data and backup's
Optical Drive
LG Blu-Ray WH16NS40
Power Supply
evga 1200p2
Cooling
D5 pump reservoir combo/ GTX280/ VRM block/ GTX280/ D5 top/ CPU block/ GPU block/ Mora 360/ repeat.
Cooling
MO-RA3 360 PRO stainless steel (25022)
Case
corsair 450D with added 2nd floor to house radiator on top
Operating System
Win-7 pro & 10 pro Win-7 Primary os.
Monitor
ASUS VG248QE 24" 144Hz
Keyboard
Logitech G910 Orion spectrum
Mouse
Redragon Perdition
Audio
Built in realtek and Insignia 2.0 soundbar HSB318
CPU
10900k batch # X016E724 with Optimus Foundation water block
Motherboard
z490 ASUS Maximus XII Apex
GPU
EVGA 1080ti FTW3 with Water block
RAM
Trident-Z 3600c16 4x8gb kit 16-16-16-36 F4-3600C16Q-32GTZSW
Hard Drive
Samsung 970 evo 500gb
Hard Drive
Samsung 970 Evo 500gb M.2/ Samsung 850 Pro 256gb for os and 500gb evo for favorite games plus other wd hdd's for data and backup's
Optical Drive
LG Blu-Ray WH16NS40
Power Supply
EVGA 1000P2
Cooling
D5 reservior combo/ 240GTX/ 240GTX/ D5 Top/ CPU block/ Gpu block/ Mora 360LT/ back to reservoir
Cooling
Mora 360LT black 25000
Case
Corsair 450D with added 2nd floor to house radiator on top
Keyboard
Logitech G710+
Mouse
Red Dragon Perdition
CPU
i7-5930k with Heatkiller IV Pro Plexi-Copper and koolance vrm water blocks
Motherboard
X99 Sabertooth
GPU
EVGA 1080ti FTW3 with Water block
RAM
Trident-Z 3200C14 4x8gb's b-die default timings 14-14-14-34
Hard Drive
Samsung 970 Evo 500gb M.2/ Samsung 850 Pro 256gb for os and 500gb evo for favorite games plus other wd hdd's for data and backup's
Optical Drive
LG Blu-Ray WH16NS40
Power Supply
EVGA 1000-P2
Cooling
D5 reservior combo/ 240GTX/ Koolance VRM block/ 240GTX/ D5 Top/ CPU block/ Gpu block/ Mora 360LT/ back to reservoir
Cooling
Mora 360LT black 25000
Case
Corsair 450D with added 2nd floor to house radiator on top
Operating System
Win-7 and 10 pro Win-7 Primary os.
Monitor
AOC G2460PG 24"G-Sync 144Hz
Keyboard
Logitech G710+
Mouse
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Audio
Built in realtek and Insignia 2.0 soundbar HSB318
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Last edited by ThrashZone; 07-11-2020 at 09:33 AM.
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post #8 of 19 (permalink) Old 07-11-2020, 09:36 AM
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ask them how they're testing it?

Quote: Originally Posted by ThrashZone View Post
Hi,
There is no gigabyte rep on ocn.
Quote: Originally Posted by ThrashZone View Post
Hi,
Best way to find out is @GBT-MatthewH


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post #9 of 19 (permalink) Old 07-11-2020, 09:38 AM
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Hi,
Fact remains he doesn't work for gigabyte anymore so how am I wrong

CPU
i9-9940x With Optimus SigV2 and Heatkiller VRM copper-plexi water block
Motherboard
ASUS x299 Rampage VI Apex
GPU
Titan Xp with copper-plexi Water Block
RAM
Trident Z 3600C16 4x8gb's b-die default timings 16-16-16-36 F4-3600C16Q-32GTZKK
Hard Drive
Samsung 970 Evo Plus 500gb M.2/ Samsung 850 Pro 256gb for os and 500gb evo for favorite games plus other wd hdd's for data and backup's
Optical Drive
LG Blu-Ray WH16NS40
Power Supply
evga 1200p2
Cooling
D5 pump reservoir combo/ GTX280/ VRM block/ GTX280/ D5 top/ CPU block/ GPU block/ Mora 360/ repeat.
Cooling
MO-RA3 360 PRO stainless steel (25022)
Case
corsair 450D with added 2nd floor to house radiator on top
Operating System
Win-7 pro & 10 pro Win-7 Primary os.
Monitor
ASUS VG248QE 24" 144Hz
Keyboard
Logitech G910 Orion spectrum
Mouse
Redragon Perdition
Audio
Built in realtek and Insignia 2.0 soundbar HSB318
CPU
10900k batch # X016E724 with Optimus Foundation water block
Motherboard
z490 ASUS Maximus XII Apex
GPU
EVGA 1080ti FTW3 with Water block
RAM
Trident-Z 3600c16 4x8gb kit 16-16-16-36 F4-3600C16Q-32GTZSW
Hard Drive
Samsung 970 evo 500gb
Hard Drive
Samsung 970 Evo 500gb M.2/ Samsung 850 Pro 256gb for os and 500gb evo for favorite games plus other wd hdd's for data and backup's
Optical Drive
LG Blu-Ray WH16NS40
Power Supply
EVGA 1000P2
Cooling
D5 reservior combo/ 240GTX/ 240GTX/ D5 Top/ CPU block/ Gpu block/ Mora 360LT/ back to reservoir
Cooling
Mora 360LT black 25000
Case
Corsair 450D with added 2nd floor to house radiator on top
Keyboard
Logitech G710+
Mouse
Red Dragon Perdition
CPU
i7-5930k with Heatkiller IV Pro Plexi-Copper and koolance vrm water blocks
Motherboard
X99 Sabertooth
GPU
EVGA 1080ti FTW3 with Water block
RAM
Trident-Z 3200C14 4x8gb's b-die default timings 14-14-14-34
Hard Drive
Samsung 970 Evo 500gb M.2/ Samsung 850 Pro 256gb for os and 500gb evo for favorite games plus other wd hdd's for data and backup's
Optical Drive
LG Blu-Ray WH16NS40
Power Supply
EVGA 1000-P2
Cooling
D5 reservior combo/ 240GTX/ Koolance VRM block/ 240GTX/ D5 Top/ CPU block/ Gpu block/ Mora 360LT/ back to reservoir
Cooling
Mora 360LT black 25000
Case
Corsair 450D with added 2nd floor to house radiator on top
Operating System
Win-7 and 10 pro Win-7 Primary os.
Monitor
AOC G2460PG 24"G-Sync 144Hz
Keyboard
Logitech G710+
Mouse
Red Dragon Perdition
Audio
Built in realtek and Insignia 2.0 soundbar HSB318
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post #10 of 19 (permalink) Old 07-11-2020, 09:47 AM
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good luck. I feel like I've read this complaint multiple times in the last few months.


best place to get Giga's attention is Twitter I think. Most reps have left OCN as we're a liability. too much truth compared to modern social media which is shill clad.



However, they do actively protect their public image on social media, so its usually rather easy to get their attention & a swift resolution. At this point, I wouldn't be surprised if your original board is GONE. They'll likely just cut you another one at the end of it.

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