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New AMD system keeps BSOD'ing. Please help me troubleshoot

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post #1 of 43 (permalink) Old 10-25-2019, 01:49 PM - Thread Starter
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New AMD system keeps BSOD'ing. Please help me troubleshoot

Hi guys, I would be very thankful for input on how to troubleshoot my build. Any ideas and feedback is very appreciated. I have tried alot of things to get this rig stable in windows 10, without luck. This is the third fresh Windows install, and just dont wanna play ball. I have double checked that all cables are well connected. Double checked that all components are seated correctly in the motherboard. Things I havent tried ; Testing if its stable running Linux. Resetting CMOS. Updating to newest BIOS (bios was updated to newest in June 2019).

Stress tests run
OCCT CPU test - pass
Memtest 12 hours - pass
Unigine Heaven + Valley - pass
Realbench 2.43 Multiple runs - pass
Crystal disk mark and Crucial's own disk utility report zero problems with the ssd. - pass.

Symptoms
Windows BSOD : NON PAGED AREA, KERNEL POWER, many more and many different bsod messages. No real pattern.
PC can get stuck in loops, where one BSOD will trigger multiple new ones. Until Windows boots in start up repair. Windows will eventually boot and then on boot tell that its rolled back some updates.

Windows will sometimes on boot report that AMD whatman crashed.

The PC has some lucky streaks, if not rebooted; I've had windows running for a few days at best without powering down. Somehow, I feel our problems are boot related. And driver related.

It is more likely to crash while casually browsing the web or handling files, than under load (gaming).

Bios settings applied
Optimised Defaults.
Enable A-XMP.
Tried upping SOC voltage to 1.05 - no luck.
Tried setting Manual Override (constant) voltage 1.375v - no luck.
Tried running adaptive voltage with an offset (Maxing out around 1.375v). - no luck.
GPU running stock.
CPU boosting to around 3900 without touching mutipliers or anything regarding the clock.

Software run
Bios : 7A40vA6
OS : Windows 10 pro 64 bit.
Various games; Prey, Sekiro, doom 2016, DIshonored 2, Overwatch, Starcraft 2 can be stable for hours without crashing. Usually the PC appears the most stable under gaming sessions.

Max temperatures observed under load
CPU : 71c.
GPU : 68c.

Drivers installed
In sequence, with reboots between each install. All drivers listed on MSI's website for the board.
AMD chipset drivers. - clean install.
AMD GPU driver. - tried both DDU and clean install.
Realtek PCI-E Ethernet Drivers.
Realtek High Definition Audio Driver.


Components
PU: AMD Ryzen 5 2600 3.4 GHz 6-Core Processor ($117.59 @ OutletPC)
CPU Cooler: ARCTIC Freezer 33 eSports ONE (Black/White) CPU Cooler ($98.24 @ Amazon)
Motherboard: MSI B450I GAMING PLUS AC Mini ITX AM4 Motherboard ($124.99 @ Amazon)
Memory: Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3000 Memory ($77.98 @ Amazon)
Storage: Crucial MX500 500 GB 2.5" Solid State Drive ($61.99 @ Amazon)
Video Card: Sapphire Radeon RX 580 8 GB PULSE Video Card ($178.98 @ Newegg)
Case: Phanteks Enthoo EVOLV ITX TG Mini ITX Desktop Case ($87.98 @ Newegg)
Power Supply: SeaSonic FOCUS Plus Gold 550 W 80+ Gold Certified Fully Modular ATX Power Supply ($95.89 @ OutletPC)

Case is maxed out with fans. The best airflow combo for this case. Any help would be much appreciated. I am really at my wits end trying to get Windows 10 stable on this hardware.

Last edited by appylol; 10-25-2019 at 01:54 PM. Reason: more details
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post #2 of 43 (permalink) Old 10-25-2019, 01:56 PM
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Do you have other memory to try? Also, have you tried running it on another SSD?

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post #3 of 43 (permalink) Old 10-25-2019, 02:04 PM - Thread Starter
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Quote: Originally Posted by criminal View Post
Do you have other memory to try? Also, have you tried running it on another SSD?
Hi, thanks for stopping by. No this is the only DDR4 kit i have. But I've tried running it without setting xmp. Optimised defaults + JEDEC 2133 Mhz without luck.

SSD is a SATA MX500 512GB. It appears to be fine, according to monitoring software. Could try swapping in another ssd, I have a few on hand
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post #4 of 43 (permalink) Old 10-25-2019, 03:35 PM
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Quote: Originally Posted by appylol View Post
Hi, thanks for stopping by. No this is the only DDR4 kit i have. But I've tried running it without setting xmp. Optimised defaults + JEDEC 2133 Mhz without luck.

SSD is a SATA MX500 512GB. It appears to be fine, according to monitoring software. Could try swapping in another ssd, I have a few on hand
It's worth a shot, and I'd also recommend swapping the SATA cable. A bad cable can cause all kinds of random problems.

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post #5 of 43 (permalink) Old 10-25-2019, 03:39 PM
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Kernel power can sometimes mean insufficient power from PSU. My guess would be your PSU isnt strong enough for the components you are using.

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post #6 of 43 (permalink) Old 10-25-2019, 03:41 PM
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Quote: Originally Posted by Destrto View Post
Kernel power can sometimes mean insufficient power from PSU. My guess would be your PSU isnt strong enough for the components you are using.
Yeah but that would probably show up as soon as he hits a stress test

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post #7 of 43 (permalink) Old 10-25-2019, 03:55 PM
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Quote: Originally Posted by Hydroplane View Post
Yeah but that would probably show up as soon as he hits a stress test
Not always. I had a similar issue with mine when I had 2 R9 380's in my system. Would only occur during certain games being played. But would pass a stress test fine.

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post #8 of 43 (permalink) Old 10-25-2019, 04:03 PM
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Quote: Originally Posted by Destrto View Post
Not always. I had a similar issue with mine when I had 2 R9 380's in my system. Would only occur during certain games being played. But would pass a stress test fine.
It's possible as the GPUs would pull way more power than the CPU. Ex. my old Q9550 could run P95 all day 4ghz, but would hard lock after a few minutes of gaming. At stock settings, it would fix the issue. Turns out the 12v rail on the PSU was drooping badly. It could support ~150W from the CPU but would drop down quite badly when the ~300w from the GPU were applied. Replacing the PSU fixed the issue. But OP is able to run Heaven/Valley with stability so I'm not sure if that's it, in this case.

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post #9 of 43 (permalink) Old 10-25-2019, 04:14 PM
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Quote: Originally Posted by Hydroplane View Post
It's possible as the GPUs would pull way more power than the CPU. Ex. my old Q9550 could run P95 all day 4ghz, but would hard lock after a few minutes of gaming. At stock settings, it would fix the issue. Turns out the 12v rail on the PSU was drooping badly. It could support ~150W from the CPU but would drop down quite badly when the ~300w from the GPU were applied. Replacing the PSU fixed the issue. But OP is able to run Heaven/Valley with stability so I'm not sure if that's it, in this case.
The RX 580 he's running recommends at least 550 watts just for that alone. I would bet the issue is the PSU is underperforming..

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post #10 of 43 (permalink) Old 10-25-2019, 04:39 PM - Thread Starter
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Hey guys, appreciate the feedback.


Gonna try a new SATA cable, for sure.



About the PSU. Its a Seasonic Gold brand new. CPU should pull 100w max GPU 200w. I wouldnt think the PSU would be the issue? I've swapped electrical cables to the wall too..
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