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post #11 of 30 (permalink) Old 01-05-2020, 02:33 AM
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What about windows safe mode ? And do you monitor temps as well ? It's most likely the board at this point since you tried a different cpu as well.

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post #12 of 30 (permalink) Old 01-06-2020, 12:18 AM - Thread Starter
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Quote: Originally Posted by rastaviper View Post
Are u monitoring in real time your PSU voltages?
Check with HWmonitor the min of 5v, 3.3v and 12v (mostly that). If anything goes near the standard rate, then maybe this is the problem.
I already have an RMA to return the motherboard. Should I just go ahead and RMA the PSU as well?


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post #13 of 30 (permalink) Old 01-06-2020, 12:38 AM
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Have you installed HWinfo64 and watched the temps before shutdown or doesn't it last that long?
I know this sounds silly, but I know a guy that left the plastic on the CPU cooler and had the same problem

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post #14 of 30 (permalink) Old 01-06-2020, 01:13 AM
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Are you using the heat sink on this board for the m.2 drive? If so remove it. I have seen something like this recently with a few of these NVME drives. Some do not like the heat very much and cause random freezes and system crashes. Event viewer just says that system was crashed and rebooted no indication as to what is going on. in the attached image the part where the arrows are pointing gets really hot (sorry I do not know the name for this area), especially on non-samsung drives. I killed 2 drives before I realized what was happening. I put an aluminum heat sink on said area or just left it uncovered and system worked fine. attempted to use the 2 drives afterwards 1 was fine the other was to far gone. I hope yours is not damaged I hope it still works. Some reviews here with same or similar problems.

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post #15 of 30 (permalink) Old 01-06-2020, 01:16 AM - Thread Starter
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Quote: Originally Posted by munternet View Post
Have you installed HWinfo64 and watched the temps before shutdown or doesn't it last that long?
I know this sounds silly, but I know a guy that left the plastic on the CPU cooler and had the same problem
I did monitor temperatures and nothing seemed out of the ordinary. I also tested with a different processor and had the same results. I'm pretty sure I could install that cooler blindfolded at this point from the number of times I reinstalled CPUs in that motherboard.


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post #16 of 30 (permalink) Old 01-06-2020, 01:17 AM - Thread Starter
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Quote: Originally Posted by battlenut View Post
Are you using the heat sink on this board for the m.2 drive? If so remove it. I have seen something like this recently with a few of these NVME drives. Some do not like the heat very much and cause random freezes and system crashes. Event viewer just says that system was crashed and rebooted no indication as to what is going on. in the attached image the part where the arrows are pointing gets really hot (sorry I do not know the name for this area), especially on non-samsung drives. I killed 2 drives before I realized what was happening. I put an aluminum heat sink on said area or just left it uncovered and system worked fine. attempted to use the 2 drives afterwards 1 was fine the other was to far gone. I hope yours is not damaged I hope it still works. Some reviews here with same or similar problems.

https://www.newegg.com/silicon-power...scrollFullInfo
I cannibalized an old laptop that was working (very slowly), and used it's hard drive to test. It also froze less than 10 minutes after booting into Windows.


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post #17 of 30 (permalink) Old 01-06-2020, 01:20 AM
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Quote: Originally Posted by pocketdrummer View Post
I cannibalized an old laptop that was working (very slowly), and used it's hard drive to test. It also froze less than 10 minutes after booting into Windows.
with the laptop HDD installed is the M.2 drive still installed?

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post #18 of 30 (permalink) Old 01-06-2020, 01:30 AM
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Quote: Originally Posted by pocketdrummer View Post
I already have an RMA to return the motherboard. Should I just go ahead and RMA the PSU as well?
U don't RMA things without knowing what is causing the problem.

If you don't find the exact cause of the problem, how u will know that the problem will be solved also with the new parts?

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post #19 of 30 (permalink) Old 01-06-2020, 01:31 AM
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Really sounds like a heat issue. Have you tried touching components for temps (or a thermometer gun) or running a personal fan on it to see if it runs longer?
Some of the big coolers can sit on other components and not sit flat, but you don't seem like a rookie

Edit: and one thing that has caught me out before is the corsair modular power supply. Their pins can sometimes not connect properly and the cables need pulling out and re-inserting and even replacing if there is a bad connection in one pin.

Edit 2: Final test is to remove all the components from the case and bench test it. A bit of work but if you're rma'ing it anyway......

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post #20 of 30 (permalink) Old 01-06-2020, 11:30 AM
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Quote: Originally Posted by pocketdrummer View Post
I cannibalized an old laptop that was working (very slowly), and used it's hard drive to test. It also froze less than 10 minutes after booting into Windows.
Did you do a fresh install of windows.

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