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Client Wired RGB Wires wrong, RMA Query.

 
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Old 01-19-2019, 12:18 AM - Thread Starter
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Reaper247 Level 1
 
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Client Wired RGB Wires wrong, RMA Query.

Hey OCN,

In brief I'm not really heavily into the RGB world currently and I've had a client come in and he's damaged a board by I believe wiring the 12V, R, G, B, In reverse order E.g B, G, R, 12V.

There's an exploded chip set and it appears the board has actually caught on fire.

In the process of powering the system on the chipset starts smoking as expected and I only felt comfortable having it on for 3 seconds or less on the test bed.

I'm wanting to query if this is a manufacturer fault on the board as I believed the wiring order would likely result in the LED strip simply not working however I've contact the supplier on behalf of the client and they've
informed me if he has indeed gone and done the wiring issue as explained above they won't cover it under warranty.

Any info would be greatly appreciated.

It's the weekend here so I can't contact the manufacturer directly to get a positive answer until Monday just hoping someone might have had some experience.

Thanks.
~ Reaper.
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Old 02-07-2019, 12:25 PM
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Quote: Originally Posted by Reaper247 View Post
Hey OCN,

In brief I'm not really heavily into the RGB world currently and I've had a client come in and he's damaged a board by I believe wiring the 12V, R, G, B, In reverse order E.g B, G, R, 12V.

There's an exploded chip set and it appears the board has actually caught on fire.

In the process of powering the system on the chipset starts smoking as expected and I only felt comfortable having it on for 3 seconds or less on the test bed.

I'm wanting to query if this is a manufacturer fault on the board as I believed the wiring order would likely result in the LED strip simply not working however I've contact the supplier on behalf of the client and they've
informed me if he has indeed gone and done the wiring issue as explained above they won't cover it under warranty.

Any info would be greatly appreciated.

It's the weekend here so I can't contact the manufacturer directly to get a positive answer until Monday just hoping someone might have had some experience.

Thanks.
~ Reaper.

Board is toast and not RMA'able. Putting 12v through a channel not engineered for that much power simply killed the board. Think Jayz2cents kind of modding error. No way ASUS would warranty that and no way they would warranty this.

Your client will have to purchase a new board and hopefully will have learned their lesson.

~Ceadder

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