Client Wired RGB Wires wrong, RMA Query. - Overclock.net - An Overclocking Community

Forum Jump: 

Client Wired RGB Wires wrong, RMA Query.

 
Thread Tools
post #1 of 2 (permalink) Old 01-18-2019, 11:18 PM - Thread Starter
New to Overclock.net
 
Reaper247's Avatar
 
Join Date: Dec 2012
Posts: 8
Rep: 0
Client Wired RGB Wires wrong, RMA Query.

Hey OCN,

In brief I'm not really heavily into the RGB world currently and I've had a client come in and he's damaged a board by I believe wiring the 12V, R, G, B, In reverse order E.g B, G, R, 12V.

There's an exploded chip set and it appears the board has actually caught on fire.

In the process of powering the system on the chipset starts smoking as expected and I only felt comfortable having it on for 3 seconds or less on the test bed.

I'm wanting to query if this is a manufacturer fault on the board as I believed the wiring order would likely result in the LED strip simply not working however I've contact the supplier on behalf of the client and they've
informed me if he has indeed gone and done the wiring issue as explained above they won't cover it under warranty.

Any info would be greatly appreciated.

It's the weekend here so I can't contact the manufacturer directly to get a positive answer until Monday just hoping someone might have had some experience.

Thanks.
~ Reaper.
Reaper247 is offline  
Sponsored Links
Advertisement
 
post #2 of 2 (permalink) Old 02-07-2019, 11:25 AM
Master of Black Snow
 
Ceadderman's Avatar
 
Join Date: Mar 2010
Location: West of the Pecos.
Posts: 19,298
Rep: 700 (Unique: 519)
Quote: Originally Posted by Reaper247 View Post
Hey OCN,

In brief I'm not really heavily into the RGB world currently and I've had a client come in and he's damaged a board by I believe wiring the 12V, R, G, B, In reverse order E.g B, G, R, 12V.

There's an exploded chip set and it appears the board has actually caught on fire.

In the process of powering the system on the chipset starts smoking as expected and I only felt comfortable having it on for 3 seconds or less on the test bed.

I'm wanting to query if this is a manufacturer fault on the board as I believed the wiring order would likely result in the LED strip simply not working however I've contact the supplier on behalf of the client and they've
informed me if he has indeed gone and done the wiring issue as explained above they won't cover it under warranty.

Any info would be greatly appreciated.

It's the weekend here so I can't contact the manufacturer directly to get a positive answer until Monday just hoping someone might have had some experience.

Thanks.
~ Reaper.

Board is toast and not RMA'able. Putting 12v through a channel not engineered for that much power simply killed the board. Think Jayz2cents kind of modding error. No way ASUS would warranty that and no way they would warranty this.

Your client will have to purchase a new board and hopefully will have learned their lesson.

~Ceadder

Black snow
(17 items)
CPU
Ryzen 7 1800x
Motherboard
ASUS Crosshair VII Hero
GPU
XFX RX 480 Black Edition 8GB
RAM
G.SKILL TridentZ Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Intel Z370 Platform Desktop Memory Model F4-3200C14D-16GTZSK
Hard Drive
Western Digital Black
Hard Drive
Samsung 750 EVO
Hard Drive
Samsung 850 EVO
Hard Drive
Samsung 850 EVO
Hard Drive
Adata m.2
Power Supply
EVGA Supernova
Cooling
EKWB Crosshair VI Acetyl Monoblock
Case
Lian Li O11 Dynamic
Operating System
Windows 10 Home 64bit USB
Monitor
Samsung NU6900
Keyboard
Corsair K55
Mouse
Corsair M65
Other
Xbox Wireless Controller: Winter Forces Special Edition - Xbox One/Xbox One S/Windows 10
CPU
AMD Phenom II X6 1100T
Motherboard
Crosshair IV Formula
GPU
XFX RX 480 Black Edition 8GB
RAM
Corsair Dominator
Hard Drive
x2 HITACHI 1TB Deskstars 1TB RAID0
Hard Drive
Samsun 750 EVO
Power Supply
EVGA
Cooling
EK D5 Vario
Cooling
EK x3 250 RGB
Cooling
Yate Loon 120x20 (D12SM-12C) Medium Speed Silent Fans
Cooling
EK Supreme HF Classified
Cooling
Monsoon 1/2"x5/8" PETG White Hardline tubing.
Cooling
Monsoon Economy Hardline fittings
Cooling
EK x3 CSQ Clean Acrylic
Cooling
EK RX 480 Copper/Acetyl
Case
HAF 932
Operating System
Win7 64 bit Ultimate OEM
Monitor
Asus VH222H Black HDMI Widescreen
Keyboard
Logitech the OCZ went buhbye adios. Don't know what I'm going to replace it with.
Mouse
Logitech g9x
Mouse
COOLER MASTER Weapon of Choice: M4 Duramesh Pad
Audio
Logitech X-240 2.1 speakers
Other
Creative X-Fi
Other
Sunbeam Rheosmart 3
▲ hide details ▲


Ceadderman is offline  
Reply

Tags
Case , rgb

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Overclock.net - An Overclocking Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off