Originally Posted by ENTERPRISE
You have to remember there are different teams for different tasks
Those sorting out the Opt out issues are not going to necessarily be the ones making visual adjustments. They will move forward with as many aspects they can rather than putting everything on hold for one element. Just sensible workflow. At the moment we are tracking down an existing list of those who were already set as Opt Out so we can honor those prior user decisions.
When the system isn't working properly, the due course of action for VS should have been to turn it off until things were sorted out. They could have spent all the time reformatting the look of the newsletter with the newsletter system off-line
Please understand that, at this point in time, taking into consideration what has happened with other forum systems, history has unfortunately been repeating itself for the past three months; this type of approach should have been corrected by now.
Me and others have enough spam already. On the other hand, people who hadn't yet received a weekly newsletter that they didn't even know existed (the prior system was monthly), could perfectly well wait a few more weeks - because again, they didn't even know that this system was in place, because there was no formal announcement
and no on / off toggle, which is also important, because even those who had opted to receive a monthly newsletter before may not want a weekly one.
To sum it up, this matter was approached in the wrong way.
This is how it should have been handled when the problem was noted:
1.Turn off the newsletter system;
2a. Honour the existing opt-outs and implement the system that will allow people to turn it off, i.e., assign the existing monthly newsletter option to this weekly one, since that is what we will now have instead and correspondingly change the checkbox text;
2b. Simultaneously (or not) make the cosmetic changes to the newsletter;
3. Formally announce these changes to the community
, and give people a few days head start so that they can uncheck the option to receive weekly newsletters beforehand if they so desire;
4. Turn on the newsletter system.