EK-Velocity AMD RGB - Nickel + Acryl the third time broken - Overclock.net - An Overclocking Community

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EK-Velocity AMD RGB - Nickel + Acryl the third time broken

 
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post #1 of 3 (permalink) Old 07-13-2019, 01:00 AM - Thread Starter
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EK-Velocity AMD RGB - Nickel + Acryl the third time broken

Hello,


I'm very upset.

My water block is

EK-Velocity AMD RGB - Nickel + Acryl
EAN: 3831109810316
MPN: 3831109810316


now the third water block is broken.
it's always the RGB lightning cable that does break at its attachment point or the black rubber insulation for the cable retracts and exposes the blank copper wires.
no matter how carefully I mount the water block and believe me I'm not pulling the cable at all!
it is sufficient if the cable swings back and forth, which loosens it up.
the wires are finer than a human hair and have no resistance.

the result is either one or more broken wires or one or two wires touch each other and cause a short-circuit!
this is unacceptable for such high priced €89.90 water block.
this is crap quality here.
this is a serious product defect.
I would like to know what ekwb has to say about this?
and another thing, every time when i get a replacement water block the RGB cable is already loosened, it looks like someone pulled on the cable or it has been incorrectly fastened during assembly.
now not only the EK-Velocity AMD RGB - Nickel + Acryl water block is not glowing anymore, it also had a short circuit in it and has killed my RGB_Header_1 on my €600 motherboard.
thankfully i have another RGB_Header_2 that does work.

as far as I can see the R pin on the RGB_Header_1 (+12V, R, G, B) isn't working anymore and the color Red does not work, only Green and Blue work.
you know what the problem is with the RGB cable?

THERE IS NO STRAIN RELIEF FOR THE RGB CABLE!!!
every serious competent electronics manufacturer uses strain reliefs in his products.
and another thing you should do is fix the black rubber insulation at its end with with a small dot of hot glue.

ekwb is maybe good at making cooling solutions hardware but you just suck at electronics. you have no knowledge whatsoever about it.


now I don't know what to do.
I'm trying to figure out if i can do a strain relief for the cable myself.
perhaps use cable ties or hot glue to fix the RGB cable in place or just forget everything and buy a RGB plexi water block from someone else who knows how to make a quality product.
I'm thinking about reporting the case to the consumer board.
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Last edited by SilverAmd; 07-13-2019 at 01:14 AM.
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post #2 of 3 (permalink) Old 07-17-2019, 08:58 AM - Thread Starter
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Hello EKWB,


thank you so much. you guys are great!
I just got the new waterblock and and I've seen improvements.
this is the reason I always buy from you, because you are the best.
thank you again.
Še enkrat hvala.
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post #3 of 3 (permalink) Old 07-17-2019, 09:46 AM
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Hi,
Yeah love them if you want too
I see no point in outing the wire under the mounting plate and also straight down towards the board.

Vaper
(4 items)
CPU
i9-9940x With evo and koolance vrm water blocks
Motherboard
ASUS x299 TUF Mark 2
GPU
Titan Xp with copper Water Block
RAM
Trident Z 3600C16 4x8gb's b-die default timings 16-16-16-36
Hard Drive
Samsung 970 Evo Plus 500gb M.2/ Samsung 850 Pro 256gb for os and 500gb evo for favorite games plus other wd hdd's for data and backup's
Optical Drive
LG Blu-Ray WH16NS40
Power Supply
evga 1200-P2
Cooling
2-280GTX Black Ice Nemesis rads with D5 pump-res combo and D5 top before and after rads.
Case
corsair 450D with added 2nd floor to house radiator on top
Operating System
Win-7 pro & 10 pro Win-7 Primary os.
Monitor
ASUS VG248QE 24" 144Hz
Keyboard
Logitech G910 Orion spectrum
Mouse
Redragon Perdition
Audio
Built in realtek and Insignia 2.0 soundbar HSB318
Audio
Built in realtek with Insignia 2.0 soundbar HSB318
CPU
i7-5930k with evo and koolance vrm water blocks
Motherboard
X99 Sabertooth
GPU
EVGA 1080ti FTW3 with Water block
RAM
Trident-Z 3200C14 4x8gb's b-die default timings 14-14-14-34
Hard Drive
Samsung 970 Evo 500gb M.2 for os/ Samsung 850 Pro 256gb for os and 500gb evo for favorite games plus other wd hdd's for data and backup's
Power Supply
EVGA 1000-P2
Cooling
2-240 GTX Black Ice Nemesis rads/ D5 pump-res combo and D5 top before and after rads.
Case
Corsair 450D with added 2nd floor to house radiator on top
Operating System
Win-7 and 10 pro Win-7 Primary os.
Monitor
AOC G2460PG 24"G-Sync 144Hz
Mouse
Red Dragon Perdition
Audio
Built in realtek and Insignia 2.0 soundbar HSB318
Hard Drive
eLeaf MELO-3 4ml
Power Supply
SE US18650VTC6 3120mAh 30A 3.6V 18650 Li-ion Battery - GREENx4
Case
ANGIS Legion MOD 200w Geek Vape
Operating System
VapeWild RazzleBerry 50-50-0mg nic
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