EK-Velocity AMD RGB - Nickel + Acryl the third time broken
I'm very upset.
My water block is
EK-Velocity AMD RGB - Nickel + Acryl
now the third water block is broken.
it's always the RGB lightning cable that does break at its attachment point or the black rubber insulation for the cable retracts and exposes the blank copper wires.
no matter how carefully I mount the water block and believe me I'm not pulling the cable at all!
it is sufficient if the cable swings back and forth, which loosens it up.
the wires are finer than a human hair and have no resistance.
the result is either one or more broken wires or one or two wires touch each other and cause a short-circuit!
this is unacceptable for such high priced €89.90 water block.
this is crap quality here.
this is a serious product defect.
I would like to know what ekwb has to say about this?
and another thing, every time when i get a replacement water block the RGB cable is already loosened, it looks like someone pulled on the cable or it has been incorrectly fastened during assembly.
now not only the EK-Velocity AMD RGB - Nickel + Acryl water block is not glowing anymore, it also had a short circuit in it and has killed my RGB_Header_1 on my €600 motherboard.
thankfully i have another RGB_Header_2 that does work.
as far as I can see the R pin on the RGB_Header_1 (+12V, R, G, B) isn't working anymore and the color Red does not work, only Green and Blue work.
you know what the problem is with the RGB cable?
THERE IS NO STRAIN RELIEF FOR THE RGB CABLE!!!
every serious competent electronics manufacturer uses strain reliefs in his products.
and another thing you should do is fix the black rubber insulation at its end with with a small dot of hot glue.
ekwb is maybe good at making cooling solutions hardware but you just suck at electronics. you have no knowledge whatsoever about it.
now I don't know what to do.
I'm trying to figure out if i can do a strain relief for the cable myself.
perhaps use cable ties or hot glue to fix the RGB cable in place or just forget everything and buy a RGB plexi water block from someone else who knows how to make a quality product.
I'm thinking about reporting the case to the consumer board.
Last edited by SilverAmd; 07-13-2019 at 01:14 AM.