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post #2 of (permalink) Old 07-01-2013, 04:15 PM - Thread Starter
alpenwasser
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Location: Switzerland
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The SMH10

I ordered it flat-packed. Shipping to Switzerland was ~150 USD and it took 13
days from order confirmation until arrival. Jim was very helpful with advice and
making sure what I ordered made sense smile.gif.


The Box

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Unpacking the Goodies

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Guarding the Loot

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Always Use Protection (a thick wool blanket in this case)

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Ready, Set, Go!

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First Steps

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Getting There...

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Uh Oh! redface.gif

The 3.5" HDD cage collided with the tie down points. I wrote to Caselabs and
sent them a pic. They promptly responded saying they were trying to figure out
what had gone wrong.

After a few days Kevin wrote back to me saying that my main compartment divider
(the big vertical plate in the main chamber) had accidentally been manufactured
to an old spec and that they were going to send me a new one.

This actually worked out quite well because I'd forgotten a few small parts in
my first order for which I now didn't have to pay shipping smile.gif.

Mistakes happen, what matters to me is how they are handled and Caselabs'
customer service left nothing to be desired in this case.

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Tada!

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Out of Curiosity

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A Fine Detail I noticed

The threads for mounting the acrylic window and the HDD cages are done like
this. You barely notice them. No fiddling around with screws. Just use the
provided flange nut driver (which is a very nice one btw) and mount the nuts
over the threads. Much more comfortable than screws. Very nice!

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