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post #1971 of 2115 (permalink) Old 01-04-2019, 06:36 PM
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Quote: Originally Posted by Mumak View Post
Thanks for the file.
Please try the following - in settings of HWiNFO choose the SMBus / I2C tab and disable the "GPU I2C Support" option. Will that solve the problem?
Worked like a charm! Did that change something to minimize hwinfo features in any way? Looks the same to me so far.

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post #1972 of 2115 (permalink) Old 01-05-2019, 02:08 AM - Thread Starter
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Quote: Originally Posted by guitarmageddon88 View Post
Worked like a charm! Did that change something to minimize hwinfo features in any way? Looks the same to me so far.
For your GPU it doesn't disable any features, but for some other it might cause loss of GPU VRM or additional sensors if present.
That option disabled the entire GPU I2C support. I'd like to narrow down this to an exact device, would you be willing to make a test in the hunt for this?

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post #1973 of 2115 (permalink) Old 01-05-2019, 07:27 AM
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Quote: Originally Posted by Mumak View Post
For your GPU it doesn't disable any features, but for some other it might cause loss of GPU VRM or additional sensors if present.
That option disabled the entire GPU I2C support. I'd like to narrow down this to an exact device, would you be willing to make a test in the hunt for this?
Sure thing. Need another test?

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post #1974 of 2115 (permalink) Old 01-05-2019, 08:36 AM - Thread Starter
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Quote: Originally Posted by guitarmageddon88 View Post
Sure thing. Need another test?
Well, it would be required to determine which address the RGB device is using to skip it by default, but such test would be probably too complicated for a user.
I will try to find some way how to do this on my side, but certainly the next HWiNFO build will add some workaround for this issue.

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post #1975 of 2115 (permalink) Old 01-10-2019, 01:52 PM
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CPU/AIO/Chassis fans stops working on Asus ROG B450-I Gaming

I've been having a sporadic problem on the following system, in which, all the fans STOP working! That is the CPU, AIO, and Chassis fans! I've experienced this while in games when I notice the frame rate drops. When I check the temp with HWiNFO64, the CPU is thermal throttling (85C). This condition is unacceptable in a motherboard. Has anyone else had this experience with Asus?

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- AMD 2700X processor
- G.Skill F4-3200C14D-16GFX memory kit
- Noctua NH-U12S SE-AM4 heatsink cooler (hooked up to CPU header)
- Noctua NF-F12 PWM (rear outflow chassis fan, hooked up to AIO header)
- Fractal Design Dynamic Series fans GP-12/GP-14 (front intake chassis fan)
- Fractal Design Nano S case (came with above 2 fans)
- EVGA SuperNOVA 750 G3 power supply

Now, I've noticed several threads on this topic (none here in overclocker.net), but none totally solve the problem.
- https://rog.asus.com/forum/showthrea...ear#post720878
- https://rog.asus.com/forum/showthrea...-problem/page5
- https://rog.asus.com/forum/showthrea...hut-down/page5
- https://forums.aida64.com/topic/3981...i-hero/?page=3

The plausible cause appears to be the embedded controller ITE IT8665E. I'm wondering if it's true: software is polling too often (either AIDA64 or HWiNFO64) and causing the chip to shutdown the fans. Or overheat? I've seen that HWiNFO64 does have support to disable the WMI interface for some Asus motherboards.

v5.92 Nov-21-2018
- Added workaround for ASUS ROG STRIX B450/X470 boards with buggy WMI implementation.

I'm using v6.0 and it's still happening. @Mumak , is there something not supported on Asus B450-I Gaming Mobo?

The solution appears to stop running HWiNFO64 at Windows startup. And I guess MSI Afterburner as well which displays fans as well.

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post #1976 of 2115 (permalink) Old 01-11-2019, 12:13 AM - Thread Starter
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Quote: Originally Posted by Rapidian View Post
I've been having a sporadic problem on the following system, in which, all the fans STOP working! That is the CPU, AIO, and Chassis fans! I've experienced this while in games when I notice the frame rate drops. When I check the temp with HWiNFO64, the CPU is thermal throttling (85C). This condition is unacceptable in a motherboard. Has anyone else had this experience with Asus?

System:
- Asus ROG B450-I Gaming motherboard
- AMD 2700X processor
- G.Skill F4-3200C14D-16GFX memory kit
- Noctua NH-U12S SE-AM4 heatsink cooler (hooked up to CPU header)
- Noctua NF-F12 PWM (rear outflow chassis fan, hooked up to AIO header)
- Fractal Design Dynamic Series fans GP-12/GP-14 (front intake chassis fan)
- Fractal Design Nano S case (came with above 2 fans)
- EVGA SuperNOVA 750 G3 power supply

Now, I've noticed several threads on this topic (none here in overclocker.net), but none totally solve the problem.
- https://rog.asus.com/forum/showthrea...ear#post720878
- https://rog.asus.com/forum/showthrea...-problem/page5
- https://rog.asus.com/forum/showthrea...hut-down/page5
- https://forums.aida64.com/topic/3981...i-hero/?page=3

The plausible cause appears to be the embedded controller ITE IT8665E. I'm wondering if it's true: software is polling too often (either AIDA64 or HWiNFO64) and causing the chip to shutdown the fans. Or overheat? I've seen that HWiNFO64 does have support to disable the WMI interface for some Asus motherboards.

v5.92 Nov-21-2018
- Added workaround for ASUS ROG STRIX B450/X470 boards with buggy WMI implementation.

I'm using v6.0 and it's still happening. @Mumak , is there something not supported on Asus B450-I Gaming Mobo?

The solution appears to stop running HWiNFO64 at Windows startup. And I guess MSI Afterburner as well which displays fans as well.
This problem is known for a long time and has been happening on some ASUS Ryzen mainboards.
As you assumed it's the SIO (ITE) chip, but not because of a high polling frequency, but a conflict when multiple clients try to access that chip. That's why ASUS came with the WMI sensor alternative, which was supposed to fix this. Unfortunately their implementation has been buggy in lots of BIOSes, so it either didn't properly resolve the problem, or caused crashing of client applications. The workaround in HWiNFO was to prevent this crashing, so HWiNFO won't use WMI on such BIOSes, which is a pita. I was expecting ASUS to fix this, so that we can use WMI and avoid those conflicts, but I'm not sure about the status of a particular boards/BIOS. So I recommend to upgrade to the latest BIOS and see whether the problem persists. Ideally you should see a different layout of the mainboard sensor, which would indicate WMI is used instead of the problematic direct SIO access.

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post #1977 of 2115 (permalink) Old 01-11-2019, 02:28 AM
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post #1978 of 2115 (permalink) Old 01-11-2019, 02:35 AM
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I've heard of the fan issue to, but I haven't experienced it. The oddest thing with my Asus board is that the DC controlled fans will go to 100% sometimes after I change something in the BIOS unrelated to fans; although restarting the system fixes it. All I can say, is that Asus is off my list of next mobo purchases from what I've heard people say about their X470 boards. I guessed out of thin air that those issues might be related to RGB control, so I just turned that off in the BIOS.

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post #1979 of 2115 (permalink) Old 01-11-2019, 04:11 AM
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Quote: Originally Posted by Mumak View Post
So I recommend to upgrade to the latest BIOS and see whether the problem persists. Ideally you should see a different layout of the mainboard sensor, which would indicate WMI is used instead of the problematic direct SIO access.
I'm on the latest bios for that board. It's 1201 and has a date of 12/21. Nothing later... Here's to waiting...

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post #1980 of 2115 (permalink) Old 01-11-2019, 04:15 AM
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[QUOTE=umeng2002;27800360All I can say, is that Asus is off my list of next mobo purchases from what I've heard people say about their X470 boards. I guessed out of thin air that those issues might be related to RGB control, so I just turned that off in the BIOS.[/QUOTE]

I don't have RGB on either and it occurred. I do not even have the Asus aisuite nor aura software installed in Windows. Aura caused kept eating CPU time. Wasted. I want performance and not being.

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