Geek Squad agents aren't all bad, the problem is we hire any old kid who "fixed" their grandma's computer by uninstalling that adware app she installed by accident. Some of the agents are actually really knowledgeable, they're just outnumbered by the "geeks". You could go to 10 different Best Buys and I can almost guarantee you'll get 10 different levels of competence from the agents there. It's pretty scary if they're going to be allowing these guys to work on these computers at the stores since 90% of our actual repairs are sent to Geek Squad City here in Kentucky. I get sick of fixing stuff that they've attempted to fix and broken in the process. Hell some of them break stuff just trying to get the storage out for data backup.... Then there's the ones that send stuff in like "it's blue screening, needs a new graphics card". First of all, it's a laptop that can't have a graphics card and doesn't have an mxm module or even a dedicated graphics chip for that matter. Second of all, if you had bothered to check the logs you would have saw that the blue screen was caused by this buggy driver that you could have updated and fixed....
MSI GeForce GTX 1070 Sea Hawk EK X
Custom Liquid Cooling
Phanteks “Enthoo Pro Series"
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