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[Apple] Apple offers customers even more options for safe, reliable repairs

1K views 10 replies 9 participants last post by  skupples 
#1 ·
Source: https://www.apple.com/newsroom/2019...-even-more-options-for-safe-reliable-repairs/

Cupertino, California — Apple today announced a new repair program, offering customers additional options for the most common out-of-warranty iPhone repairs. Apple will provide more independent repair businesses — large or small — with the same genuine parts, tools, training, repair manuals and diagnostics as its Apple Authorized Service Providers (AASPs). The program is launching in the US with plans to expand to other countries.

“To better meet our customers’ needs, we’re making it easier for independent providers across the US to tap into the same resources as our Apple Authorized Service Provider network,” said Jeff Williams, Apple’s chief operating officer. “When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested.”

The new independent repair provider program complements Apple’s continued investment in its growing global network of over 5,000 AASPs that lead the industry for customer satisfaction and help millions of people with both in- and out-of-warranty service for all Apple products.
 
#2 ·
Hmmm, time to go have a look what Louis Rossmann says about this...
 
#5 ·
Sounds like a positive change. I've worked for a massive corporation before and this type of shift towards customer centric repair parts was basically unheard of in our industry. Glad to hear the giant that is Apple has come around, even if it's only a little bit.
 
#9 ·
This is more likely Apple trying to avoid a supreme court case. By backing off just enough, they can deflate the momentum of actual legislation that would go even further on the side of consumer rights. In the strategy of "Two steps forward, one step back", this is the(tiny) step back.
 
#10 ·
https://www.ifixit.com/News/apple-n...ndependent-repair-shops-but-we-have-questions
But if the pricing is the same as the sheets we saw back then, it may be difficult to get customers to pony up for third-party repairs that cost more than a trip to the Apple Store. In those documents, batteries ranged from $16-$33 for the iPhone 6s through the XS Max, which is modest and normal. Screens, however, cost up to $350 in the case of the XS Max, which is $20 more than Apple’s own out-of-warranty repair cost, before the independent shop even factors in their own labor costs and margins.

https://www.ifixit.com/News/apple-right-to-repair


It's pretty involved just to change a battery in an iPhone:
iPhone Xs Max: 46 steps, estimated 1-2 hours (https://www.ifixit.com/Guide/iPhone+XS+Max+Battery+Replacement/117345)
iPhone XS : 43 steps , estimated 1-2 hours (https://www.ifixit.com/Guide/iPhone+XS+Battery+Replacement/117346)
iPhone X: 43 steps , estimated 1-2 hours (https://www.ifixit.com/Guide/iPhone+X+Battery+Replacement/103390)
iPhone 8: 33 steps, estimated 30 min - 2 hours (https://www.ifixit.com/Guide/iPhone+8+Battery+Replacement/101279)


In comparison...
Galaxy S10: 15 steps , 1-2 hours (https://www.ifixit.com/Guide/Samsung+Galaxy+S10+Battery+Replacement/121826)
Galaxy S10e: 22 steps, 1-2 hours (https://www.ifixit.com/Guide/Samsung+Galaxy+S10e+Battery+Replacement/121285)
Galaxy S9: 16 steps, 45 min - 2hours (https://www.ifixit.com/Guide/Samsung+Galaxy+S9+Battery+Replacement/116660)
Galaxy S8: 19 steps, 20 min - 1 hour (https://www.ifixit.com/Guide/Samsung+Galaxy+S8+Battery+Replacement/90309)
Note8: 15 steps , 1 hour (https://www.ifixit.com/Guide/Samsung+Galaxy+Note8+Battery+Replacement/112251)
Google Pixel 3: 17 steps, 40min-1 hour (https://www.ifixit.com/Guide/Google+Pixel+3+Battery+Replacement/124702)
Google Pixel 2: 21 steps , 1-2 hours (https://www.ifixit.com/Guide/Google+Pixel+2+Battery+Replacement/103334)
LG G6: 18 steps, 30-45 min (https://www.ifixit.com/Guide/LG+G6+Battery+Replacement/124132)
Motorola G5: 6 steps, 5-15 min (https://www.ifixit.com/Guide/Motorola+Moto+G5+Battery+Replacement/103229)
OnePlus 7 Pro: "The battery can be removed first, once you open the phone. It’s only lightly adhered and comes with a pull tab for easy removal." https://www.ifixit.com/Teardown/OnePlus+7+Pro+Teardown/123656
OnePlus 6: https://www.ifixit.com/Teardown/OnePlus+6+Teardown/109826
 
#11 ·
real question is when're folks gonna start electrocuting themselves on unshielded power supplies just to try to get paid?

I really just want a dual sim phone with an easily swapable battery, and audio jack... but apparently this just isn't a thing... Even in Asia.
 
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