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[Apple] Apple offers customers even more options for safe, reliable repairs

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post #1 of 11 (permalink) Old 08-31-2019, 09:19 AM - Thread Starter
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Source: https://www.apple.com/newsroom/2019/...iable-repairs/

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Cupertino, California — Apple today announced a new repair program, offering customers additional options for the most common out-of-warranty iPhone repairs. Apple will provide more independent repair businesses — large or small — with the same genuine parts, tools, training, repair manuals and diagnostics as its Apple Authorized Service Providers (AASPs). The program is launching in the US with plans to expand to other countries.

“To better meet our customers’ needs, we’re making it easier for independent providers across the US to tap into the same resources as our Apple Authorized Service Provider network,” said Jeff Williams, Apple’s chief operating officer. “When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested.”

The new independent repair provider program complements Apple’s continued investment in its growing global network of over 5,000 AASPs that lead the industry for customer satisfaction and help millions of people with both in- and out-of-warranty service for all Apple products.

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post #2 of 11 (permalink) Old 08-31-2019, 10:50 AM
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Hmmm, time to go have a look what Louis Rossmann says about this...

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post #3 of 11 (permalink) Old 08-31-2019, 03:26 PM
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Quote: Originally Posted by thenailedone View Post
Hmmm, time to go have a look what Louis Rossmann says about this...

Similarly skeptical here.

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post #4 of 11 (permalink) Old 08-31-2019, 03:28 PM - Thread Starter
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Quote: Originally Posted by thenailedone View Post
Hmmm, time to go have a look what Louis Rossmann says about this...

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post #5 of 11 (permalink) Old 08-31-2019, 04:04 PM
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Sounds like a positive change. I've worked for a massive corporation before and this type of shift towards customer centric repair parts was basically unheard of in our industry. Glad to hear the giant that is Apple has come around, even if it's only a little bit.

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post #6 of 11 (permalink) Old 09-01-2019, 01:12 PM
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Maybe sheeple were waking up and not wanting to make apple another Trillion Dollars for [email protected] service that ppl like Louis Ross man pushing for right to repair and all that best buy repair issues

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post #7 of 11 (permalink) Old 09-02-2019, 03:10 AM
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Quote: Originally Posted by Shadowarez View Post
Maybe sheeple were waking up and not wanting to make apple another Trillion Dollars for [email protected] service that ppl like Louis Ross man pushing for right to repair and all that best buy repair issues

You do realize Apple profits from this and them making this move has nothing to do with "sheeple"?

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post #8 of 11 (permalink) Old 09-02-2019, 08:13 AM
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well took them long enough to finally try something other then suing repair shops into oblivion, blocking imports for parts at the border,

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post #9 of 11 (permalink) Old 09-04-2019, 06:54 AM
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This is more likely Apple trying to avoid a supreme court case. By backing off just enough, they can deflate the momentum of actual legislation that would go even further on the side of consumer rights. In the strategy of "Two steps forward, one step back", this is the(tiny) step back.

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post #10 of 11 (permalink) Old 09-05-2019, 10:37 AM
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Quote: Originally Posted by qwertymac93 View Post
This is more likely Apple trying to avoid a supreme court case. By backing off just enough, they can deflate the momentum of actual legislation that would go even further on the side of consumer rights. In the strategy of "Two steps forward, one step back", this is the(tiny) step back.

https://www.ifixit.com/News/apple-no...have-questions
Quote:
But if the pricing is the same as the sheets we saw back then, it may be difficult to get customers to pony up for third-party repairs that cost more than a trip to the Apple Store. In those documents, batteries ranged from $16-$33 for the iPhone 6s through the XS Max, which is modest and normal. Screens, however, cost up to $350 in the case of the XS Max, which is $20 more than Apple’s own out-of-warranty repair cost, before the independent shop even factors in their own labor costs and margins.

https://www.ifixit.com/News/apple-right-to-repair


It's pretty involved just to change a battery in an iPhone:
iPhone Xs Max: 46 steps, estimated 1-2 hours (https://www.ifixit.com/Guide/iPhone+...acement/117345)
iPhone XS : 43 steps , estimated 1-2 hours (https://www.ifixit.com/Guide/iPhone+...acement/117346)
iPhone X: 43 steps , estimated 1-2 hours (https://www.ifixit.com/Guide/iPhone+...acement/103390)
iPhone 8: 33 steps, estimated 30 min - 2 hours (https://www.ifixit.com/Guide/iPhone+...acement/101279)


In comparison...
Galaxy S10: 15 steps , 1-2 hours (https://www.ifixit.com/Guide/Samsung...acement/121826)
Galaxy S10e: 22 steps, 1-2 hours (https://www.ifixit.com/Guide/Samsung...acement/121285)
Galaxy S9: 16 steps, 45 min - 2hours (https://www.ifixit.com/Guide/Samsung...acement/116660)
Galaxy S8: 19 steps, 20 min - 1 hour (https://www.ifixit.com/Guide/Samsung...lacement/90309)
Note8: 15 steps , 1 hour (https://www.ifixit.com/Guide/Samsung...acement/112251)
Google Pixel 3: 17 steps, 40min-1 hour (https://www.ifixit.com/Guide/Google+...acement/124702)
Google Pixel 2: 21 steps , 1-2 hours (https://www.ifixit.com/Guide/Google+...acement/103334)
LG G6: 18 steps, 30-45 min (https://www.ifixit.com/Guide/LG+G6+B...acement/124132)
Motorola G5: 6 steps, 5-15 min (https://www.ifixit.com/Guide/Motorol...acement/103229)
OnePlus 7 Pro: "The battery can be removed first, once you open the phone. It’s only lightly adhered and comes with a pull tab for easy removal." https://www.ifixit.com/Teardown/OneP...eardown/123656
OnePlus 6: https://www.ifixit.com/Teardown/OneP...eardown/109826

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