[techspot] Australian courts fine LG $110,000 for misleading consumers about burn-in - Page 3 - Overclock.net - An Overclocking Community
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[techspot] Australian courts fine LG $110,000 for misleading consumers about burn-in

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post #21 of 25 (permalink) Old 09-10-2019, 05:00 AM
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A slap on the wrist to say train your telephone support better basically.

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post #22 of 25 (permalink) Old 09-10-2019, 11:06 AM
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It’s really ironic that LG managed to give their LCD range the same problems as their OLED range.
It’s like LG’s LCD manufacturing team is trying to sabotage the reputation of that technology.
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post #23 of 25 (permalink) Old 09-16-2019, 05:20 AM
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Quote: Originally Posted by JackCY View Post
This case is about LED TVs not OLED according to the article and about customer service errors probably something to do with warranty.
Customer contacted LG about a fault. LG told the customer that warranties don't cover that particular fault. A manufacturer can choose to cover or not cover whatever they want in their warranties, but they can't exempt themselves from their legal obligations under Australian Consumer Law. Those obligations include selling products that behave like the display models and are of good quality (taking into account the price of course), and not misrepresenting a consumer's rights (eg. suggesting that if something isn't covered by warranty that they have no avenue for seeking compensation).

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post #24 of 25 (permalink) Old 09-17-2019, 07:57 AM
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A hundred thousand dollar fine? Come on, hit them with a hundred million dollar fine so they get the message. Throw the CEO in jail! But alas, friends don't treat friends that way.

If this is about consumer protection, compensate the consumers that got burned not the government coffers.

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post #25 of 25 (permalink) Old 09-17-2019, 06:44 PM
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Funny how my LG ultrawide just went to **** yesterday, odd horizontal lines on the left side and obvious image burn ins. Flashing random colors isn't fixing the burn in issue this time. (It's an IPS monitor)

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