[PCGamer] After overheating concerns, Asus is helping RX 5700 owners tighten their screws - Page 2 - Overclock.net - An Overclocking Community
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[PCGamer] After overheating concerns, Asus is helping RX 5700 owners tighten their screws

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post #11 of 45 (permalink) Old 02-19-2020, 05:30 AM
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Anyone surprised here?

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post #12 of 45 (permalink) Old 02-19-2020, 05:41 AM
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Quote: Originally Posted by ilmazzo View Post
Anyone surprised here?
not particularly, after all the missing thermal tape/wrong size thermal tape nonsense. I'm just surprised no one realized their tops were lose during those tear downs.

i'd like to see actual #s proving this to be the actual issue, and not a scapegoat sized bus to toss AMD under.

i mean, how lose does it have to be before someone notices? falling out? true the first thing you DON'T do is go around checking all your screws, but maybe you should if you intend on using stock coolers.

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post #13 of 45 (permalink) Old 02-19-2020, 05:46 AM
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Quote: Originally Posted by ilmazzo View Post
Anyone surprised here?
Not really. ASUS have always treated AMD as the budget option no one cares about.

They're probably not skimping on Ryzen motherboards, though.

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post #14 of 45 (permalink) Old 02-19-2020, 05:47 AM
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Quote: Originally Posted by Ashura View Post
AIB partners cutting corners & saving a few cents is absolutely ridiculous!.

How do they get away with selling sub standard & flawed products?
ASRock did this with their high end B350 & X370 Fatal1ty ITX boards. Ended up shipping boards with an incredibly thick thermal pad to cover up their mistake. And then they turned around and had the guts to ask customers to pay $50 + shipping fees both ways to have it corrected.

Then a short while later ASRock shipped boards with labelling indicating they were Ryzen 2000 compatible but they actually had an older non-compatible BIOS installed; they wanted customers to pay $50 + shipping to have the correct BIOS module installed in the removable chip socket. Other companies would have shipped you out the part to correct the issue along with an apology.

And this was in recent memory. Despicable is the only word that comes to mind about it.

Quote: Originally Posted by ilmazzo View Post
Anyone surprised here?
Nope.

This sort of thing easily happens when a manager feels pressured to meet a quota or obligation. I wouldn't push blame on the engineers that test & verify products because nobody is going to put their stamp of approval on a product that's going to get a bunch of back lash from customers. Or it could have just been up to human error. Sometimes it's hard to tell with this type of issue.

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post #15 of 45 (permalink) Old 02-19-2020, 07:06 AM
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Quote: Originally Posted by ToTheSun! View Post
Not really. ASUS have always treated AMD as the budget option no one cares about.

They're probably not skimping on Ryzen motherboards, though.
this

I can't remember the last custom asus gpu where they managed to be better than the most economic gpu by sapphire for example.....XFX for istance is a much more serious company than asus
radeon gpu division....they made an error with the thicc? They released a new version and sent to the original customers the enhanced version of the entire cooler....

This is just insane since on the nvidia side they manage to have always the best thermal performer that can justify the insane prices they apply to already ubercosting gpus.....just avoid asus radeon gpus guys, they will fail selling and no one will care or take their fails into account and start again from scratch.

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post #16 of 45 (permalink) Old 02-19-2020, 08:52 AM
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how they blame AMD while we all saw that the heat-sync wan't even touching the VRM's? LOL.
ASUS lost some screws- lets help them find them.
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post #17 of 45 (permalink) Old 02-19-2020, 09:00 AM
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I wish they designed coolers around AMD GPUs first.

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post #18 of 45 (permalink) Old 02-19-2020, 10:03 AM
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Quote: Originally Posted by ilmazzo View Post
this

I can't remember the last custom asus gpu where they managed to be better than the most economic gpu by sapphire for example.....XFX for istance is a much more serious company than asus
radeon gpu division....they made an error with the thicc? They released a new version and sent to the original customers the enhanced version of the entire cooler....

This is just insane since on the nvidia side they manage to have always the best thermal performer that can justify the insane prices they apply to already ubercosting gpus.....just avoid asus radeon gpus guys, they will fail selling and no one will care or take their fails into account and start again from scratch.
seems this is the MO for ASUS at large these days, not just GPU division. It's been all down hill since the laptops & monitors came into play. which is weird, since those are just rebrands.

they "sold out" if you will. Relying on name alone to continue to sell stuff.

R.I.P. Zawarudo, may you OC angels' wings in heaven.
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post #19 of 45 (permalink) Old 02-19-2020, 11:58 AM
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Quote: Originally Posted by Socks keep you warm View Post
At least they are doing something about it. Some companies would say bad luck and make you buy screws yourself.
And then they'd get hit with a class action suit for failing to mitigate in addition to the defective part. That increases the damages they'd owe significantly.

They may still get sued, but they can use this response as (strong) evidence that they actively mitigated the situation (and thus should have their liability limited.)

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post #20 of 45 (permalink) Old 02-19-2020, 12:47 PM
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I'm just surprised Asus didn't catch this before shipping out thousands of cards.
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