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[Anandtech] Corsair Issues Recall for Recent SF Series Power Supplies

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post #1 of 21 (permalink) Old 06-05-2020, 04:37 PM - Thread Starter
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[Anandtech] Corsair Issues Recall for Recent SF Series Power Supplies

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Following an unexpected uptick in RMA requests, Corsair has initiated a limited recall for some of the manufacturer’s SF series of small form factor PSUs. The SFX power supplies, which were most recently revised in 2018 with the introduction of the SF Platinum series, have quickly become some of the most popular SFX power supplies on the market due to their high quality as well as Corsair’s reputation for support. The latter of which, as it turns out, is getting put to the test, as the company has discovered an issue in a recent run of the PSUs.
Meanwhile, it’s worth noting that as part of the recall program, Corsair is offering to ship out replacement PSUs in advance. And of course, shipping costs in both directions are being picked up by Corsair.

All told, it's extremely rare to see a recall notice put out for power supplies, and particularly high-end units like Corsair's SF series. Which, if nothing else, makes it a notable event.

The full details on the program, including how to identify affected PSUs, can be found on Corsair’s forums. Affected users can then file a ticket for an advance RMA over on Corsair’s support website.
Source

With the increasing popularity of ITX systems, I'm sure some of the users in this community may be using a Corsair SF series PSU such as myself. Ony SF series PSU with lot codes between 194448xx to 201148xx are affected.

Submit your claim here if your PSU needs to be replaced. Corsair is offering to ship out replacements in advance if your PSU is affected and they're willing to cover shipping both ways (at least that's according to Anandtech).

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post #2 of 21 (permalink) Old 06-05-2020, 04:46 PM
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hmmm this gives me an idea of how to finally fit the 5th 480 into my STH10.

switching to a PICO or SFF PSU, & keeping in with the mobo instead of upstairs.

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post #3 of 21 (permalink) Old 06-05-2020, 05:28 PM
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Quote:
To CORSAIR Customers

We have recently identified higher-than normal RMA rates among our SF family of small-form-factor PSUs. Following a thorough investigation, we have found a potential issue that can manifest when the PSU is exposed to a combination of both high temperatures, and high humidity. This regrettably can cause the PSU to fail. This issue potentially affects units in lot codes 194448xx to 201148xx, manufactured between October 2019 and March 2020

This problem can be apparent as soon as the unit is powered on for the first time, or manifest over time as the unit is exposed to a range of environmental conditions. We want to reassure customers that impacted units in no way risk damage to the components and hardware connected to your SF series PSU. This fault can occur only on the primary side of the PSU and is entirely isolated from the DC side of the PSU’s transformer that delivers power to your PC’s hardware.
wow heat and humidity can cause a failure. who da thunk it?

Remember the golden rule of statistics: A personal sample size of one is a sufficient basis upon which to draw universal conclusions.
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post #4 of 21 (permalink) Old 06-05-2020, 06:08 PM
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Quote: Originally Posted by looniam View Post
wow heat and humidity can cause a failure. who da thunk it?
more specifically - vape damage.

kids with literal desk tops, blowing vapor clouds everywhere, all day, every day. n dust LOVES sticking to the invisible layer of film this vaping creates. so its worse for your hardware than cigarette smoke, minus the smell.

and by the way, if you're a smoker, and smoke around your work loaned laptop? shame on you. we have to throw that **** away when you eventually get fired.

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post #5 of 21 (permalink) Old 06-05-2020, 06:32 PM
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sorry, the more complex the project, the more i have anxiety.

Remember the golden rule of statistics: A personal sample size of one is a sufficient basis upon which to draw universal conclusions.
If you need help:
Upload the computer to Dropbox and provide a link to it so others may download it to examine and give advice for repairs.
*this post has been sponsored by Pabst Blue Ribbon.*
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post #6 of 21 (permalink) Old 06-05-2020, 10:04 PM
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Quote: Originally Posted by looniam View Post
wow heat and humidity can cause a failure. who da thunk it?
Plenty of places in the world where high heat & humidity is common, And Corsair officially sells their PSU in those places, So.........

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post #7 of 21 (permalink) Old 06-05-2020, 10:22 PM
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Quote: Originally Posted by Ashura View Post
Plenty of places in the world where high heat & humidity is common, And Corsair officially sells their PSU in those places, So.........
relax and re-read the quote again. i commented on corsair's marketing explanation. i did purposely quote the paragraph to let folks know the worse that would happen (just the spu) and why - which was explained much better.

but this reminds me, this is corsair and . . the sailboat fleet shalll defend the jack.

present company excluded.

Remember the golden rule of statistics: A personal sample size of one is a sufficient basis upon which to draw universal conclusions.
If you need help:
Upload the computer to Dropbox and provide a link to it so others may download it to examine and give advice for repairs.
*this post has been sponsored by Pabst Blue Ribbon.*
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post #8 of 21 (permalink) Old 06-06-2020, 12:13 AM
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Quote: Originally Posted by looniam View Post
relax and re-read the quote again. i commented on corsair's marketing explanation. i did purposely quote the paragraph to let folks know the worse that would happen (just the spu) and why - which was explained much better.

but this reminds me, this is corsair and . . the sailboat fleet shalll defend the jack.

present company excluded.
haha, I didn't mean to be aggressive.


There are just some who blame people for living in hot conditions rather than blaming the company for making substandard products(GPU coolers etc..) that do not work as intended.


I like Corsair simply because of their wide global reach, not just their products but also after sales services.

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post #9 of 21 (permalink) Old 06-08-2020, 11:46 PM
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Who is the actual builder of the PSU units?

Is it corsair?

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post #10 of 21 (permalink) Old 06-09-2020, 02:12 AM - Thread Starter
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Quote: Originally Posted by homestyle View Post
Who is the actual builder of the PSU units?

Is it corsair?
That depends on which particular model you're referring to. You can find the actual manufacturer for all CORSAIR PSU models. SF series isn't included on the list but Great Wall makes them.

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