No problem, it's been a crazy ride. I too started with the Deluxe-ii and wanted it to work just because. I have since purchased a TB3 external ssd, just have not received it yet hehe.
Your right about ASUS tech support, they have no clue what they need to do with regard to TB3. Not that I think Gigabyte does either, the documentation that comes with the card is about the same as ASUS's, and the driver on GB's TB3 page is like 3-4 back when compared to ASUS's. Although the firmware running on the GB card is 2 ahead of AUSU's.
So, it looks like none of these vendors have a clue. I have a theory about ASUS's card though, but I don't even know if I care enough to test it. When I was troubleshooting the card, I had a 32GB USB stuck plugged in for maybe 20 mins at one point,it never recognized it BTW. When I went to remove it it was hot to the touch, like way hot, not burning the skin, but uncomfortable to hold. I also noticed that the L-bracket was pretty warm as well. I had also just repaired my Onkyo receiver the week before. Yeah I know I'm taking the story all over the place, but bear with me.
Anyway, my Onkyo was having intermittent issues with the sound. After doing a bunch of searching I was able to find out that Onkyo had messed up the design of the HDMI card and was pumping in too much voltage to a DAC BGA. Which was causing the BGA to heat up so much it would melt the Solder, then when you turned the system off you would get Solder cracks and eventually it would open and not work.
I think that something like that is happening with the ASUS TB3 card, this is the 2nd card that initially worked great, but then after a month or so would crap out. I have read about this behavior on a few other forums as well.
Since my "new" 3 month old ASUS TB3 card looks like it's broken, I'll have to send it in for an RMA before I can unload it on eBay. Before I send it out I'll take a look and see if I can spot any heat damage or Solder where it shouldn't be.
ASUS Maximus XII Extreme, delided i7-10700k, 32GB (2x15) G.Skill F4-4000C19D-32GTZR, ROG-STRIX-RTX2080TI-O11G-GAMING, Custom water loop. ||
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