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New build, hard freeze after left idle

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post #1 of 29 (permalink) Old 04-03-2019, 09:06 AM - Thread Starter
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New build, hard freeze after left idle

I've been having problems on a recently built machine when if left idle, the PC wont respond from anything.
The screen is black and the keyboard doesn't respond either. Upon forcing a restart, the machine doesn't boot up multiple times until it finally goes through to POST then Windows (But this could be another problem?).

This has happened since I built the PC (around the end of March) after leaving it on for at least 6hrs, usually after rendering but sometimes just left idle. The rendering has finished successfully every time and I have had no freezes during any other rendering whatsoever.
It is more likely that it is having problems during idle then when under load.
The first thing I did was turn sleep off then I disabled the automatic power off for network adapters (under Device Manager) and such as I saw this fixed the problem for some but this hasn't worked.
I have also added to the registry 'System unattended sleep timeout' and set it to 0.
Going into Sleep mode and back causes no problems.
The system has passed Prime95 on stock settings, chkdsk, sfc, memtest, unigine and cinebench.
Temps are within good ranges. Drivers are all updated.
I also tried increased the load-line calibration in BIOS as I thought maybe the CPU wasn't receiving enough power during idle.
it's a work machine mainly used for CPU and some GPU render and AI stuff.


Specs are as follows:
CPU: Threadripper 2990wx
MB: x399 Taichi
RAM: 64GB
GPU: 2080ti
PSU: 850w Thermaltake
STORAGE: 500GB + 1000GB SSD
OS: Windows 10

Any help is appreciated!

Last edited by Pochi_D; 04-13-2019 at 03:23 AM. Reason: Clarification and grammar
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post #2 of 29 (permalink) Old 04-03-2019, 03:08 PM
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Check and make sure that Global C-State is in Auto. Can't think of any other cause.

[email protected] 6 http://valid.canardpc.com/show_oc.php?id=2211392 4.6 @ 4 http://valid.canardpc.com/show_oc.php?id=2216580
5.0 @ 8 http://valid.canardpc.com/show_oc.php?id=2511322
2nd AMD Build
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Motherboard
X470
GPU
290
RAM
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post #3 of 29 (permalink) Old 04-03-2019, 07:59 PM - Thread Starter
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Quote: Originally Posted by rdr09 View Post
Check and make sure that Global C-State is in Auto. Can't think of any other cause.
It's set to Auto.
I have tried with default Bios settings.
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post #4 of 29 (permalink) Old 04-03-2019, 11:11 PM
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Quote: Originally Posted by Pochi_D View Post
It's set to Auto.
I have tried with default Bios settings.
You may have to do a repair of Windows even if sfc does not catch anything. Or, if you have time and a spare drive, test the system by making a new windows installation on a separate drive.

You did check all the cables for the drive, right? Power and Sata. Maybe replace the Sata cable. One other troubleshooting you can do, if possible, is to use a different gpu.

Wish you luck.

[email protected] 6 http://valid.canardpc.com/show_oc.php?id=2211392 4.6 @ 4 http://valid.canardpc.com/show_oc.php?id=2216580
5.0 @ 8 http://valid.canardpc.com/show_oc.php?id=2511322
2nd AMD Build
(10 items)
CPU
2700
Motherboard
X470
GPU
290
RAM
3200 CL14
Hard Drive
1000
Power Supply
700
Case
212
Operating System
10/64
Monitor
40 1080
Keyboard
M100
▲ hide details ▲
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post #5 of 29 (permalink) Old 04-05-2019, 08:06 PM
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Are you running a negative offset voltage on an overclock? The negative offset could cause the system to become unstable at idle when the cores power down.
Verify your idle voltage on the cpu is normal.

CPU
Core I9-9900k @ 5.1
Motherboard
Asus Maximus XI Gene
GPU
EVGA 2080TI XC Black Edition
RAM
CMK16GX4M2K4700C19
Hard Drive
Samsung 970 Evo m.2 nvme
Power Supply
Silverstone SFX-L 800W
Cooling
280mm Slim + 360MM Thick
Case
Fractal Design Meshify S2
Operating System
Windows 10 64bit
Monitor
Acer XB271HU
Audio
Sennheiser HD 800s + Questyle CMA600i
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post #6 of 29 (permalink) Old 04-08-2019, 12:46 AM - Thread Starter
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Quote: Originally Posted by rdr09 View Post
You may have to do a repair of Windows even if sfc does not catch anything. Or, if you have time and a spare drive, test the system by making a new windows installation on a separate drive.

You did check all the cables for the drive, right? Power and Sata. Maybe replace the Sata cable. One other troubleshooting you can do, if possible, is to use a different gpu.

Wish you luck.
Thanks for the suggestions.

I have checked and replaced cables and such but the problem still occurs.
I haven't tried using a different GPU but I'll give that a go next.

Quote: Originally Posted by xSneak View Post
Are you running a negative offset voltage on an overclock? The negative offset could cause the system to become unstable at idle when the cores power down.
Verify your idle voltage on the cpu is normal.
I have not overclocked yet.
The voltages seem normal.
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post #7 of 29 (permalink) Old 04-08-2019, 03:56 AM
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Turn off aspm (active state power management) for pcie devices in your bios.

CPU
Core I9-9900k @ 5.1
Motherboard
Asus Maximus XI Gene
GPU
EVGA 2080TI XC Black Edition
RAM
CMK16GX4M2K4700C19
Hard Drive
Samsung 970 Evo m.2 nvme
Power Supply
Silverstone SFX-L 800W
Cooling
280mm Slim + 360MM Thick
Case
Fractal Design Meshify S2
Operating System
Windows 10 64bit
Monitor
Acer XB271HU
Audio
Sennheiser HD 800s + Questyle CMA600i
▲ hide details ▲
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post #8 of 29 (permalink) Old 04-08-2019, 06:24 AM - Thread Starter
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Quote: Originally Posted by xSneak View Post
Turn off aspm (active state power management) for pcie devices in your bios.
I cannot find an option in the BIOS to turn off ASPM.
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post #9 of 29 (permalink) Old 04-08-2019, 06:26 AM
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do you really need sleep states? I've always disabled them.
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post #10 of 29 (permalink) Old 04-08-2019, 11:52 AM
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Quote: Originally Posted by Pochi_D View Post
I cannot find an option in the BIOS to turn off ASPM.
Ok. Go to windows power options and disable it under pcie settings (link power state management).
Does it matter if your video output turns off or not (under powet settings)?
Try clean driver install for gpu, use a different port on the gpu or try another cable.

Are there any error under windows event viewer?

CPU
Core I9-9900k @ 5.1
Motherboard
Asus Maximus XI Gene
GPU
EVGA 2080TI XC Black Edition
RAM
CMK16GX4M2K4700C19
Hard Drive
Samsung 970 Evo m.2 nvme
Power Supply
Silverstone SFX-L 800W
Cooling
280mm Slim + 360MM Thick
Case
Fractal Design Meshify S2
Operating System
Windows 10 64bit
Monitor
Acer XB271HU
Audio
Sennheiser HD 800s + Questyle CMA600i
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