How the Warning/Infraction System Works - - An Overclocking Community
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How the Warning/Infraction System Works

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post #1 of 132 (permalink) Old 01-19-2007, 10:13 AM - Thread Starter
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I have seen a few questions on how the new Infraction System works so I thought I would touch on a few key aspects.

Here is a sample of what a member will see in their "My profile" on the Infraction page:

*Note* The above is a dummy account and is not a representation of an actual active member.

Lets examine a few of the key pieces here:

The most important aspect of the system is at the bottom left of the above screenshot. In this example the member has 5 points. If the member reaches 20 points a ban would be enforced. Now lets look at the individual items. At first glance you may notice that there are Red and Yellow "cards" next to each item. For those of you familiar with soccer/football the yellow and red cards are not new. A yellow card represents a warning and DOES NOT affect your total point count. A warning carries no expiration or points, it is simply a reminder of the rules. A red card is an infraction and DOES add to your total Point count. There are also dates representing how long the infraction will be active. Let's take a look at the infraction listed above. It shows that a "Rude/Disrespectful post" will only be active for 30 days. This means that at the end of 30 days the user's point total will go back down to zero. 


You may also take note of the Warning/Infraction counter at the top centre of the above screenshot, this a simple breakdown of the Warnings/Infraction received over a given period of time (30 Days, 6months, 1 year, All time). This will also help you monitor your Warnings/Infraction in an effort to avoid previous mistakes.

One question that comes up often is: Why do the warnings (that carry no "point" value) remain in my profile? Consequently an expired Infraction will not disappear either. These items remain in the user's profile to help other Staff decide how to handle certain situations. They also help remind the member that there may be a certain area of behaviour that needs to be kept in check. The member above is also reminded every time he/she looks at their profile page that they must watch their conduct on the forums. 


On top of the basic Infractions/Warnings, we implemented a new policy that is designed to weed out members who have demonstrated no desire to follow the rules - this policy works as follows: If during your membership here you accrue more then 10 infractions, your account will be banned. Please not that this policy does not include Warnings, and they are not counted towards your "10" Infraction limit. This does seem like a low number, however, it is rare that members approach this number without first finding themselves in other more serious issues, and it was determined that only a very small percentage of our members are even at risk of finding themselves subject to this policy.

Let's take a look at some of the more serious Infractions:

Trolling (4pts / 90 Days): When a member posts in a thread or creates a thread just to cause trouble will receive this Warning/Infraction. 

For Sale Bashing (5 pts / 30 Days): If a member is selling an item please refrain from negative comments. If you have a question about the item, please PM the seller.

Software Piracy (5 pts / 30 Days): Anytime that a member discussing acquiring software illegally or even admits to using pirated software this Warning/Infraction may be used. We take piracy seriously; after all we are protecting you by preventing you from posting material that would incriminate yourselves.

Rude / Disrespectful Post (5pts / 30 Days): Anytime that you insult another member or make ugly comments this Infraction can (and usually will) be used. Most of these infraction stem from reports of the post by the person that was offended. While not every post that gets reported will receive an Infraction they *ALL* get looked at. Members who have received this type of infraction or warning in the past are looked at more critically as they have already been warned.

This is a small snippet of the list and is not exhaustive.  


Warnings/Infractions are not for public discussion: 

Warnings/Infractions that you receive are not for public discussion on the open forums. They are only to discussed with the Staff member that issued it or other Forum Moderators/Senior Moderators if the issuing member of Staff is not available. Please be aware that discussing Warnings/Infractions can be met with a Warning or Infraction depending on the severity/occurrence of the event.



The key point that I want to get across is to not overreact if you receive a Warning or Infraction. They are just here so that you act more carefully in the future. If you wish to contact a member of Staff with regards to Warnings/Infractions, please do so calmly and they will be more than happy to clear things up.

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post #2 of 132 (permalink) Old 01-31-2007, 10:00 AM - Thread Starter
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Recently I had a conversation with one of our members regarding the validity of a warning. This conversation brought up two points.
  1. If you are getting worked up over a warning, you need to revisit the first part of this thread. A warning is nothing so serious as to cause a great deal of panic or stress. I state this again to imply a great deal of importance. Warnings help to remind you of a rule that was broken. Perhaps you didn't even know a rule was being broken, so the warning lets you know.
  2. All infractions and warnings are made public to the director team. In fact every warning or infraction has it's own thread in the director forum. Often these threads are used to modify the warning or infraction. Sometimes they are reversed and sometimes the warning or infraction is upgraded to something more serious. So this means that more than one person has a chance to comment on each warning/infraction.
The main point is that we are a TEAM of directors; none of us act completely on our own. While we make individual choices we discuss those choices with the rest of the team. No one should ever feel that they are being singled out. We do not have the time to discuss each warning or infraction. So, if you feel that something has gone awry please feel free to bring up a discussion. The Community Directors are here to help resolve these kinds of issues (among others). Contact one of the CDs to bring up an issue with an infraction via PM. Infractions/warnings are private matters and should be discussed privately.

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post #3 of 132 (permalink) Old 02-08-2007, 07:48 AM
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I'm pleased to see things like "trolling" are being addressed. Deliberately inflammatory posts/threads really do the forum community no good at all. I have to ask though; are the infractions/warnings based solely on the TOS, or are they based on something else also/entirely?

I only ask because it's hard to avoid breaking the rules, if you don't know what they are and if the infraction/warning system is based on something other than the TOS, folks will inevitably make mistakes without knowing it.

I'd like to see a comprehensive list of infractions that people can read and absorb. That way people will make fewer mistakes and infractions/warnings may feel more justified and less arbitrary if they're given. I don't mind being warned or given an infraction if I've done something wrong and I knew I was doing something wrong when I did it, but I'd feel a bit annoyed if I was penalised for doing something that I didn't know was wrong. A fully comprehensive litany of infractions, similar to the four shown in the first post of this thread would be extremely helpful, if indeed these infractions are not clear from reading the TOS.


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post #4 of 132 (permalink) Old 02-08-2007, 07:58 AM
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The vast majority of the infractions and warnings are simply common sense. If you treat other members with respect, stay on topic in threads, and your posts are reasonably well written, the chances are that this thread is all of the contact you'll ever have with the infraction system.

The TOS is the governing set of rules for the site, and there are supplemental rules in such section as the For Sale section that address specific issues in that forum.

It's important to remember that "warning" is equivalent to "rule reminder", and getting one is not the end of the world. It's equivalent to a Director sending you a PM to alert you to a rule issue. Warnings open the door to infractions, however, so they do deserve attention and revisiting the rules. Infractions may be given without prior warnings if the offense warrants it. These cases always involve a blatant disregard for obvious rules, and any time a member cites a rules as they're breaking it, an infraction will follow.

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post #5 of 132 (permalink) Old 03-16-2007, 04:17 PM
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Now, how long do infractions stick around in your CP?

I have 2 that are expired, should they not be gone?

It is..unsightly.
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post #6 of 132 (permalink) Old 03-16-2007, 04:19 PM
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They still sit in your profile as a evil "reminder" permanently yet not being active when the 20-point stuff goes checking.


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post #7 of 132 (permalink) Old 03-16-2007, 04:24 PM
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Infractions/warnings are private matters and should be discussed privately.
That's a very important point IMO.

The vast majority of the infractions and warnings are simply common sense.
Too true...

This is a G-rated forum. Imagine your post is about to be read aloud to a group of 8th graders...very intelligent 8th graders...

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post #8 of 132 (permalink) Old 03-16-2007, 09:54 PM
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Originally Posted by CyberDruid View Post
That's a very important point IMO.

Too true...

This is a G-rated forum. Imagine your post is about to be read aloud to a group of 8th graders...very intelligent 8th graders...
I thought this was PG-13
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post #9 of 132 (permalink) Old 06-16-2007, 11:43 PM
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Is there a list of all the infractions? Is it an infraction to ask about infractions?
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post #10 of 132 (permalink) Old 06-17-2007, 09:29 PM
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Originally Posted by aweir View Post
Is there a list of all the infractions? Is it an infraction to ask about infractions?
As for the list of all infractions. We have listed the important ones above. We have several others as well. We also have a custom infractions that is why don't create a list of all of the infractions.

If you are talking about asking about why you received an infraction it is not against the rules to ask us about it. However it has to stay private. Please PM a director and they will look into your infraction. If you ask why you got an infraction in the open forum you will get another infraction.

You don't have any infractions
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