Corsair deny all knowledge - AX1200i software broken (probably applies to AX860i and AX760i as well) - Page 26 - Overclock.net - An Overclocking Community

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Corsair deny all knowledge - AX1200i software broken (probably applies to AX860i and AX760i as well)

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post #251 of 257 (permalink) Old 06-28-2013, 11:24 AM - Thread Starter
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UPS tracking shows that my AX1200i was received by Corsair on Friday the 21st of June.

I haven't had an update yet confirming receipt or saying that my refund cheque has been sent, so I have sent an email today to Corsair asking for an update.

I'll keep you all posted.

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post #252 of 257 (permalink) Old 06-29-2013, 01:37 AM
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Well - that has been quite long read. Just finished this thread. I ordered AX1200i few days back and I'm a bit worried, but probably should not run into major problems as I was planning to use it in single rail mode. Nevertheless I'll know now to keep an eye on the readings and document any misbehavior which will (should it happen) hopefully make it possible to address the bugs in the link software eventually. There is quite a premium on this product for that link functionality afterall compared to the "not-smart" versions of the same PSU's.
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post #253 of 257 (permalink) Old 06-29-2013, 01:39 AM
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Keeping my fingers crossed that all works out smooth for you. At this point I kind of don't believe they'll screw up anymore but lately I'm having a little bad luck with hunches.


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post #254 of 257 (permalink) Old 06-29-2013, 01:55 AM
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For pretty much all of my RMAs, except for a couple, I never got a confirmation that anything arrived, the replacement/refund just showed up. I wouldn't be surprised if you had your refund by early next week.

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post #255 of 257 (permalink) Old 06-29-2013, 10:15 AM - Thread Starter
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Had confirmation by email from Corsair that they have received the PSU, and that I should expect to receive a cheque within 2 to 3 weeks.

I'm not exactly delighted that it could take over a month from shipping the PSU to the refund cheque clearing into my account, but I suppose it's a reasonable timescale, and of course it's possible it might be considerably quicker.

I'll update when I receive the cheque.

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post #256 of 257 (permalink) Old 06-29-2013, 10:21 AM
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Quote:
Originally Posted by BorisTheSpider View Post

Had confirmation by email from Corsair that they have received the PSU, and that I should expect to receive a cheque within 2 to 3 weeks.

I'm not exactly delighted that it could take over a month from shipping the PSU to the refund cheque clearing into my account, but I suppose it's a reasonable timescale, and of course it's possible it might be considerably quicker.

I'll update when I receive the cheque.

You still have to deal with all this crap oh wow

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post #257 of 257 (permalink) Old 07-06-2013, 11:08 AM - Thread Starter
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Refund cheque from Corsair received today. It seems, provided it clears OK (which I have no doubt it will) that this saga may be at an end.

Thanks to everyone who posted and offered their support, and thanks to those at Corsair who eventually took care of things.

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