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Brand new Corsair RM650i PSU keeps coming opened

 
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post #1 of 5 (permalink) Old 09-02-2019, 02:56 AM - Thread Starter
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Brand new Corsair RM650i PSU keeps coming opened

For the last couple of months I’ve been trying to get Corsair RM650i PSU from Finnish retailers and the fourth and the last one is even registered on Corsair web site as an official reseller. I'm on my fourth unit from the fourth retailer but the product keeps coming opened. The original packaging from all retailers wasn’t completely wrapped in plastic like many other Corsair products. There were just two tapes sealing both flaps of the sleeve box. I own Corsair H110i CPU cooler as well as Corsair RM550x PSU and both came completely wrapped in plastic. Upon opening the sleeve box I find that the product seal on cardboard box of all units was CUT, not broken during transportation (which didn’t happen with my RM550x) but cut! And finally, the PSUs are supposed to be packed not only in a plastic bag but also inside black felt bag, which was the case with my RM550x and which is missing for all RM650i units. I also made unboxing videos for all units. Please also follow these two links to see my points for yourself:
https://www.techpowerup.com/review/c...-rm650i/3.html

I have discussed this problem with the last retailer for a month before placing an order with them. They don’t keep these units in stock so they had to order one for me straight from supplier. The third retailer, the one before them, assured me that they’ve got 4 of these units straight from supplier as well, that my unit didn’t have registered returns and even shared photos from their video cameras in the warehouse when the units they received were being packed for distribution.

Does anybody have any reasonable explanation for this phenomenon? Who and why would need to tamper with manufacturer’s packaging and even remove part of the packaging assuming that Corsair still packs RM650i inside additional black felt bag?
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post #2 of 5 (permalink) Old 09-02-2019, 03:14 AM
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If the packaging has been opened send the PSU back and buy something else instead like the Fractal Design Ion+

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post #3 of 5 (permalink) Old 09-02-2019, 08:12 PM
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Is someone sending u repaired units ? But yeah even so, why would they don't be re-sealed? Or are they sending you ones that someone opened, then decided to return in working condition, and they just re-wraped the box with the plastic ?

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post #4 of 5 (permalink) Old 09-02-2019, 08:59 PM
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Hi,
Could be customs opening them :/

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post #5 of 5 (permalink) Old 09-03-2019, 04:01 AM - Thread Starter
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This situation seems consistent with any retailer/distributor in Finland as I've tried four so far. I now doubt that these units are customer returns. Corsair’s forum is not helpful so far and after seeing the following I also doubt I will get any different when buying directly from Corsair EU web site: https://forum.corsair.com/v3/showthread.php?t=188394 . I just thought that somebody would have a better understanding of this situation.
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