Originally Posted by Sir Beregond
I've had prime since 2009 and while I will lament their packaging methods, I've noticed it's gotten better. Though even with the poorly packed stuff, I've never had broken merchandise, incorrect merchandise, or any runaround like that.
Twice I had packages ship through OnTrac which has to be the worst shipping company in existence. 2-3 days late both times. I called and complained and none of my packages have shipped through them since.
Once I did not receive a package (it was marked delivered) and when I called they pretty much no questions asked refunded the order quick and painless.
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Ontrak has cleaned up their act lately and have been pretty reliable. The ones that I will not deal with is DHL and Amazon's own carrier. I tried to get Amazon to not use their carrier again for my shipments after one of their idiot drivers dropped a package at the door of my shipping address (a UPS store in a strip mall) after hours (it was a miracle that the package was still there the next morning when the store opened up although the box had been opened). The first customer "service" rep I talked to said they wouldn't use their carrier for my packages anymore but the next time I ordered something, they used their misbegotten carrier again. When I complained again, the rep basically said they would use any carrier they felt appropriate. That was the last time I deliberately ordered anything from Amazon.
I got snookered into ordering a circular saw a couple of months ago from a misbegotten Amazon fulfilled marketplace vendor who had advertised on Fleabay without disclosing the jerk was an Amazon vendor. I knew the saw was from a bulk shipment and wouldn't be in the manufacturer's packaging but amazon just dropped it loose in a box with no dunnage (packing materials) at all. That sure doesn't seem like they improved their packaging to me. I saw something on the news about Amazon and they showed a woman packing a box. She dropped the merchandise into the box, ripped off a short length of rumpled paper and dropped it in the box and quickly moved on to the next box. I don't blame the packer since Amazon probably requires their packers to pack so many orders per hour and minimize the use of dunnage.
Here is a picture of how they packed some light bulbs I had ordered a while back. Several of the bulbs were broken. Those air pillows were loose on top of the bulbs. All were supposed to be warm white but several of them were daylight. When I complained about the packaging (complete with pictures), they said they forwarded the complaint to the appropriate people. The replacements I received had a daylight and one broken bulb due to the same bad packaging. When I complained again, I got the same response. The third try, I got lucky and the two replacements weren't broken.
I've received other broken or wrong merchandise since then. The package that got dropped at the door after hours at my shipping address had to be returned because the fan was the wrong color and the hole saw mandrel had 1/16" runout (the latter was the manufacturer's fault). The replacement fan was also the wrong color (how hard is it to tell black from white?). I returned the fan for a refund and ordered from Newegg (I got lucky and Newegg had them on sale). I got snookered by another misbegotten Amazon vendor on Fleabay when I ordered a couple of soap dispensers. One arrived broken because of the lousy packaging.