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post #51 of 66 (permalink) Old 03-16-2019, 11:41 PM
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Quote: Originally Posted by Sir Beregond View Post
I've had prime since 2009 and while I will lament their packaging methods, I've noticed it's gotten better. Though even with the poorly packed stuff, I've never had broken merchandise, incorrect merchandise, or any runaround like that.

Twice I had packages ship through OnTrac which has to be the worst shipping company in existence. 2-3 days late both times. I called and complained and none of my packages have shipped through them since.

Once I did not receive a package (it was marked delivered) and when I called they pretty much no questions asked refunded the order quick and painless.

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Ontrak has cleaned up their act lately and have been pretty reliable. The ones that I will not deal with is DHL and Amazon's own carrier. I tried to get Amazon to not use their carrier again for my shipments after one of their idiot drivers dropped a package at the door of my shipping address (a UPS store in a strip mall) after hours (it was a miracle that the package was still there the next morning when the store opened up although the box had been opened). The first customer "service" rep I talked to said they wouldn't use their carrier for my packages anymore but the next time I ordered something, they used their misbegotten carrier again. When I complained again, the rep basically said they would use any carrier they felt appropriate. That was the last time I deliberately ordered anything from Amazon.

I got snookered into ordering a circular saw a couple of months ago from a misbegotten Amazon fulfilled marketplace vendor who had advertised on Fleabay without disclosing the jerk was an Amazon vendor. I knew the saw was from a bulk shipment and wouldn't be in the manufacturer's packaging but amazon just dropped it loose in a box with no dunnage (packing materials) at all. That sure doesn't seem like they improved their packaging to me. I saw something on the news about Amazon and they showed a woman packing a box. She dropped the merchandise into the box, ripped off a short length of rumpled paper and dropped it in the box and quickly moved on to the next box. I don't blame the packer since Amazon probably requires their packers to pack so many orders per hour and minimize the use of dunnage.

Here is a picture of how they packed some light bulbs I had ordered a while back. Several of the bulbs were broken. Those air pillows were loose on top of the bulbs. All were supposed to be warm white but several of them were daylight. When I complained about the packaging (complete with pictures), they said they forwarded the complaint to the appropriate people. The replacements I received had a daylight and one broken bulb due to the same bad packaging. When I complained again, I got the same response. The third try, I got lucky and the two replacements weren't broken.

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I've received other broken or wrong merchandise since then. The package that got dropped at the door after hours at my shipping address had to be returned because the fan was the wrong color and the hole saw mandrel had 1/16" runout (the latter was the manufacturer's fault). The replacement fan was also the wrong color (how hard is it to tell black from white?). I returned the fan for a refund and ordered from Newegg (I got lucky and Newegg had them on sale). I got snookered by another misbegotten Amazon vendor on Fleabay when I ordered a couple of soap dispensers. One arrived broken because of the lousy packaging.

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post #52 of 66 (permalink) Old 03-17-2019, 12:22 AM
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Quote: Originally Posted by Lady Fitzgerald View Post
I've received other broken or wrong merchandise since then. The package that got dropped at the door after hours at my shipping address had to be returned because the fan was the wrong color and the hole saw mandrel had 1/16" runout (the latter was the manufacturer's fault). The replacement fan was also the wrong color (how hard is it to tell black from white?). I returned the fan for a refund and ordered from Newegg (I got lucky and Newegg had them on sale). I got snookered by another misbegotten Amazon vendor on Fleabay when I ordered a couple of soap dispensers. One arrived broken because of the lousy packaging.

I make the better part of 100 orders a year through amazon and it's extremely rare for one of my orders to be wrong or damaged. It has happened though when it does it's always resolved quickly.
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post #53 of 66 (permalink) Old 03-17-2019, 05:43 AM
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Quote: Originally Posted by Chargeit View Post
I make the better part of 100 orders a year through amazon and it's extremely rare for one of my orders to be wrong or damaged. It has happened though when it does it's always resolved quickly.
I really don't care how well Amazon has done for others; they still caused a lot of problems for me. I also don't care how quickly problems get resolved; the problems shouldn't happen in the first place, especially when they happen frequently and repeatedly due to incompetence.

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post #54 of 66 (permalink) Old 03-17-2019, 08:56 AM
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Quote: Originally Posted by Lady Fitzgerald View Post
I really don't care how well Amazon has done for others; they still caused a lot of problems for me. I also don't care how quickly problems get resolved; the problems shouldn't happen in the first place, especially when they happen frequently and repeatedly due to incompetence.
Completely reasonable and had I had your experience I'd likely feel the same.

As for OnTrac, speak for yourself. I bought something somewhere else fairly recently (maybe last 6ish months?) that shipped through OffTrac and it was the same OffTrac I know and don't love with the added benefit of them fudging the tracking details, and they are also the only ones to leave my packages right out in the open at the bottom of the stairs for anyone to steal (miracle it hasn't). They haven't changed at all for the better out here.

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post #55 of 66 (permalink) Old 03-17-2019, 09:35 AM
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Quote: Originally Posted by Sir Beregond View Post
Completely reasonable and had I had your experience I'd likely feel the same.

As for OnTrac, speak for yourself. I bought something somewhere else fairly recently (maybe last 6ish months?) that shipped through OffTrac and it was the same OffTrac I know and don't love with the added benefit of them fudging the tracking details, and they are also the only ones to leave my packages right out in the open at the bottom of the stairs for anyone to steal (miracle it hasn't). They haven't changed at all for the better out here.

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I might be getting better results from Ontrack (I also call them Offtrack ) because my shipping address is a commercial address (Amazon's delivery people are the only ones that don't observe the different rules for commercial addresses). The two vendors I use that use Ontrack (Offtrack?) most frequently are Monoprice and Newegg. Both ship out of CA (most of the time) and I'm in AZ. Next day delivery after the package has been tendered to the carrier is not unusual, even for standard rates, depending on the time the carrier receives the package.

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post #56 of 66 (permalink) Old 03-17-2019, 02:55 PM
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Quote: Originally Posted by Lady Fitzgerald View Post
Ontrak has cleaned up their act lately and have been pretty reliable. The ones that I will not deal with is DHL and Amazon's own carrier. I tried to get Amazon to not use their carrier again for my shipments after one of their idiot drivers dropped a package at the door of my shipping address (a UPS store in a strip mall) after hours (it was a miracle that the package was still there the next morning when the store opened up although the box had been opened). The first customer "service" rep I talked to said they wouldn't use their carrier for my packages anymore but the next time I ordered something, they used their misbegotten carrier again. When I complained again, the rep basically said they would use any carrier they felt appropriate. That was the last time I deliberately ordered anything from Amazon.

I got snookered into ordering a circular saw a couple of months ago from a misbegotten Amazon fulfilled marketplace vendor who had advertised on Fleabay without disclosing the jerk was an Amazon vendor. I knew the saw was from a bulk shipment and wouldn't be in the manufacturer's packaging but amazon just dropped it loose in a box with no dunnage (packing materials) at all. That sure doesn't seem like they improved their packaging to me. I saw something on the news about Amazon and they showed a woman packing a box. She dropped the merchandise into the box, ripped off a short length of rumpled paper and dropped it in the box and quickly moved on to the next box. I don't blame the packer since Amazon probably requires their packers to pack so many orders per hour and minimize the use of dunnage.

Here is a picture of how they packed some light bulbs I had ordered a while back. Several of the bulbs were broken. Those air pillows were loose on top of the bulbs. All were supposed to be warm white but several of them were daylight. When I complained about the packaging (complete with pictures), they said they forwarded the complaint to the appropriate people. The replacements I received had a daylight and one broken bulb due to the same bad packaging. When I complained again, I got the same response. The third try, I got lucky and the two replacements weren't broken.

Attachment 259704

I've received other broken or wrong merchandise since then. The package that got dropped at the door after hours at my shipping address had to be returned because the fan was the wrong color and the hole saw mandrel had 1/16" runout (the latter was the manufacturer's fault). The replacement fan was also the wrong color (how hard is it to tell black from white?). I returned the fan for a refund and ordered from Newegg (I got lucky and Newegg had them on sale). I got snookered by another misbegotten Amazon vendor on Fleabay when I ordered a couple of soap dispensers. One arrived broken because of the lousy packaging.
I agree their packaging is ridiculous at times. I should complain more. I bought some stuff over Christmas from Newegg and forgot that those air pillows can actually be used very well, newegg did a great job.

The thing with amazon for me though is that whenever there is an issue they bend over backwards to fix it. Which is appreciated.

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post #57 of 66 (permalink) Old 03-19-2019, 05:35 PM
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Quote: Originally Posted by Chargeit View Post
Prime includes a cut down version of amazon music.

Around here amazon prime is $120 a year or $13.00 a month.

Surprised it's so much cheaper in Europe. I'm guessing they're still working on breaking ground in your area.



To make money you pretty much have to do wholesale.

What you do is find a product that some manufacturer makes. Have them custom make the item for you. You change some minor things like color and then include your branding on it. Now you can sell said item as the only seller and compete with yourself. Build up a good brand name and expand into other products.

For instance, I bought a gpu brace. There were many options all the same general design. I paid an extra dollar or two for the one I got because it looked a little nicer and I liked the logo. I now notice other products with the same brand name and am more inclined to go with them over competition.

This is the basic idea anyway. Nothing is ever so simple but from what I've gathered that's more or less where you want to be when doing fba.
I get prime for half price here in the US. There are many ways. However, once you go down that route, you will quickly find yourself even de-prioritized when it comes to shipping. We canceled during the last price increase, they hit us with a half off offer, now their 'prime shipping' often is 3-5 days out instead of the 2 days out. Then again, shipping was headed in that direction to begin with.
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post #58 of 66 (permalink) Old 03-19-2019, 06:07 PM
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shipping is the keyword here. every single physical item whether bought or sold has to be shipped.

i drive trucks for a living, and it doesn't matter if its FedEx UPS or amazon(package trucks is what im getting at here, 10,000 items going to 10,000 different locations), no matter how early you are to the pickup, there is always something on the load that is late.

all three have been forced to adopt O/O at $5 or more a mile per load. it adds up quick.

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post #59 of 66 (permalink) Old 03-20-2019, 08:29 AM
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I quit buying from Amazon when they forced big tax breaks from California to move a warehouse into the state.


When buying from Newegg it usually took 3-4 days for a package to arrive until over a year ago when suddenly my orders were being shipped directly from China and took 3 weeks.



Now I shop at SuperBiiz and packages take 2-3 days to arrive.

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post #60 of 66 (permalink) Old 03-20-2019, 10:08 AM
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Quote: Originally Posted by miklkit View Post
I quit buying from Amazon when they forced big tax breaks from California to move a warehouse into the state.


When buying from Newegg it usually took 3-4 days for a package to arrive until over a year ago when suddenly my orders were being shipped directly from China and took 3 weeks...
You need to pay more attention when ordering from Newegg. Listing will show if an item is being sold and shipped by Newegg or a third party vendor. Often, Newegg will list an item being from a third party vendor if it is the cheapest one but will also provide the option to buy directly from another vendor, including Newegg. Also, most items being shipped from Asia are accordingly notated.

The third party vendors are a crapshoot at best. I order only directly from Newegg and almost never have a problem.

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Windows 7 Ultimate
Monitor
3 x Asus VG248QE
Monitor
Vizio VO320E 32" TV
Keyboard
Logitech G510s
Mouse
Logitech M525 with Unifying Receiving
Audio
Corsair SP2500 2.1 Speakers
Audio
ASUS Xonar Essence STX Virtual 7.1 Channels 24-bit 192KHz PCI Express x1 Interface 124 dB SNR / Headphone AMP Card
Other
LSI 9211-8i HBA card
Other
HooToo® HT-CR001 3.5" PCI-E to USB 3.0 Multi-in-One Front Panel Internal Card Reader (6 Memory Slots, Genesys GL3220 Chipset) & SuperSpeed USB 3.0 3-Port Hub (VIA VL800 Chipset), can read & write: M2/MS Micro, High-Speed CF(UDMA), UHS-I, SD, SDHC,...
Other
StarTech HSB220SAT25B 2 Drive 2.5in Trayless Hot Swap SATA Mobile Rack Backplane
CPU
i7-5930K Haswell-e
Motherboard
Asus X99-E WS/USB 3.1
GPU
Visiontek Radeon 7870 2GB with 6 miniDisplayports
RAM
G-Skill Ripjaws 64GB (8x8GB) DDR4 2133
Hard Drive
Samsung 850 EVO 4TB SSDs
Hard Drive
Samsung 950 Pro 512GB m.2 SSD boot drive
Power Supply
Corsair AX760
Cooling
Noctua NH-D15S Cpu cooler
Case
Scratch built. Currently under construction at https://www.overclock.net/t/1602023/preparing-for-a-scratch-built-case
Operating System
Win 7 Ultimate
Mouse
Logitech M525
Mouse
El Cheapo Allsop hard plastic
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