Originally Posted by gene-z
It's easy to fix if you have an iron. Put a towel over the mouse pad and iron the edges. Problem solved.
This is actually partly wrong. I've bought around 5 different G-TFX mousepads in the past, and one was more tightly rolled up than the other. One had 2 huge wrinkles without doing ANYthing at all. No counter rolling, just trying to lay flat. Ironing did help a bit, but its not 'ideal'.
Some of the tight packed ones are NOT salvageable with an Iron, except perhaps if you do it THAT long that you basically alter the structure of the mousepad's surface, at which point there is no more sense into buying this pad at all because the top layer is exactly what makes this pad awesome. lol
Anyway, BenQ is extremely slow with responding, UGH. Edit: Response:
Thank you for waiting.
I would like to inform you the new flat package will be available later on this year, it's not in the market yet. I am sorry I cannot provide you a precise time frame for this to happen.
In any case the current rolled up packaging should not impact user experience.
Please let us know if this is not the case, I will gladly assist you.
I look forward to hearing from you.
Apparently they are running ahead of themselves ...