Originally Posted by SoloCamo
We've all got that guy, and unless they've got a stellar resume or know someone really well I question how they got in the door.
he's tier one, but at our shop tier one must support 14 separate azure>>360 environments, two of which also have on prem ADs, NO SCRTIPTS! SOPs? yes, a few. but you've gotta be willing to go look for yourself. we don't have super fancy solutions that detect key words & assets, dumping it all into the ticket for you to copy/paste/remote into in one click. It requires a bit of work. we're a small shop.
anywhere else, he'd be completely proficient at the task. it's the etiquette, attitude, and boundaries that drive me up a wall. stop sliiiiiiding over n rubber necking my screens yo. stop pissing n *****ing about every. single. ticket. you've been here for a month now, you've seen 99% of the issues you're gonna see. you said you love documentation? then write it tf down, so you stop asking us EVERY TIME. (ordered some privacies, but damn, i shouldn't have to!)
people fail to realize the dark cloud of nasty they emit when they complain about every single task they have to complete. at least some folks are capable of twisting it into humor instead. works for me. mock and make fun all you want when you're off the phones, just don't complain. this is also why I setup a station in the inventory store
and no, we didn't have that one guy
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